As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Mokhir LanguageClosed   Amelia   Updated August 18, 2023 at 8:12am   2 Most recent comment from Stefan Petrov:Hello Mokhir,sorry for the late reply.Unfortunately, this is not possible. You can make two pages on the same website with different forms, but if you translate the same form, it will show the transla ... Nora Kramer Employee Portal only showing military timeClosed   Amelia   Updated August 18, 2023 at 7:51am   4 Most recent comment from Marko Davidović:Hello Nora,We have just tested this in several environments and we can confirm that everything in Amelia is working you can check this in the screenshots that we are sending you Can you please purge ... Patrick Setting minimum quantity for events to oneClosed   Amelia   Updated August 18, 2023 at 7:09am   6 Most recent comment from Stefan Petrov:You are welcome, Patrick.Please, let me know if you need help with anything else. Sandeepa Custom FieldsClosed   Amelia   Updated August 18, 2023 at 6:09am   4 Most recent comment from Marko Davidović:Hello again Sandeepa,Unfortunately, no, this fields and its data are related to appointments only and this data must be filed in each time a customer book a new appointment. Should you have any furth ... Alishia Plugin not installingClosed   Amelia   Updated August 18, 2023 at 6:07am   2 Most recent comment from Marko Davidović:Hello Alishia, Thank you for reaching out to us.It looks like you are using some sort of plugin installer, we will send you instruction how you can install it manually.You can download Amelia from you ... CARLOS ATRISTAIN Urgent Support Ticket - Duplicate Bookings and Backend IssueClosed   Amelia   Updated August 18, 2023 at 5:24am   12 Most recent comment from Marko Davidović:Hello Carlos,We understand this should be implemented in the next update but when this update will be released we do not have eta at this time but hopefully, it will be soon.Should you have any furth ... giuseppe scopelliti accept or decline an appointemt from emailClosed   Amelia   Updated August 17, 2023 at 2:39pm   2 Most recent comment from Stefan Petrov:Hello Giuseppe,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Dardelet SMSClosed   Amelia   Updated August 17, 2023 at 2:19pm   4 Most recent comment from Uroš Jovanović:Hello Laurent,Glad to be able to assist you.Please let me know if you have any other questions. Razvan Popescu Hide Custom Fields in form but keep them in customer profileClosed   Amelia   Updated August 17, 2023 at 1:42pm   2 Most recent comment from Uroš Jovanović:Hello Razvan,Thank you for reaching out to us.Yes, can you just provide me with the booking form on the front-end with the custom fields created and I will provide you with the CSS needed to do so?Loo ... Wolf Ferrari SMS NotificationsClosed   Amelia   Updated August 17, 2023 at 1:35pm   2 Most recent comment from Stefan Petrov:Hello Wolf,thanks for reaching out to us.Please, follow the instructions found on this link regarding the SMS - Amelia SMS. Here you can find detailed instructions on how to set up SMS notifications. ... HERVE DASILVA SKype and Google meetClosed   Amelia   Updated August 17, 2023 at 1:26pm   2 Most recent comment from Stefan Petrov:Hello Herve,thanks for reaching out to us.Just to point out that Amelia doesn't have integration with Skype. There is integration with Google Calendar/Meet, Outlook Calendar and Zoom integration ... CARLOS ATRISTAIN Issue with Booking Pending Class After Upgrade Amelia PluginClosed   Amelia   Updated August 17, 2023 at 1:02pm   8 Most recent comment from Stefan Petrov:You are welcome, Carlos.We are already working on it.Please, let me know if you have any other questions regarding Amelia. Akhil K A Unable to Unsubscribe from Your Update EmailsClosed   Amelia   Updated August 17, 2023 at 9:37am   2 Most recent comment from Stefan Petrov:Hello Akhil,thanks for reaching out to us.You have unsubscribed. We are working on fixing the issue with the blank page.Please, let me know if you have any other questions. Eran Shefi Book Event button is hiddenClosed   Amelia   Updated August 17, 2023 at 10:58am   3 Most recent comment from Stefan Petrov:Hello Eran,just got feedback. You can try to fix this issue with this CSS code @media only screen and (max-width: 768px) {    .amelia-v2-booking.am-dialog-el .el-dialog {        margin-top: 0px ... Eran Shefi List view is messedClosed   Amelia   Updated August 17, 2023 at 7:57am   6 Most recent comment from Marko Davidović:Hello Eran,You can do that but you can also check for potential conflicts.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plu ...