As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Yuji Kamada Payment information is not displayed on the ‘Accounting’ screen.Closed   Amelia   Updated August 24, 2023 at 1:32pm   4 Most recent comment from Stefan Petrov:Hello Yuji,no problem, i was just about to ask for your email address since the first one wasn't correct. (It gave me an error)I'm sending it again via WeTransfer. Please, install it and let ... Francesca Kendall New Booking formsClosed   Amelia   Updated August 24, 2023 at 1:14pm   8 Most recent comment from Uroš Jovanović:Hello Francesca,I will provide you with an update on this as soon as possible. Alem TimeZone and rarely e-mail verificationClosed   Amelia   Updated August 24, 2023 at 1:01pm   2 Most recent comment from Stefan Petrov:Hello Alem,sorry for the late reply.Are you using the SMTP settings? We strongly recommend changing mail service setting to SMTP or Mailgun because email that is sent with PHP Mail generally gets fla ... Krishna Temple Review Booking before confirmationClosed   Amelia   Updated August 24, 2023 at 11:37am   5 Most recent comment from Uroš Jovanović:Hello Krishna,Thank you for clearing that up.At the moment, there is no such option for mobile as the sidebar is automatically hidden on mobile phones.I will have this passed to our management as a su ... Rodrigo new costumer from employees panelClosed   Amelia   Updated August 24, 2023 at 11:18am   4 Most recent comment from Marko Davidović:Hello Rodrigo,When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in sepa ... [email protected] PackagesClosed   Amelia   Updated August 24, 2023 at 11:13am   2 Most recent comment from Uroš Jovanović:Hello, Thank you for reaching out to us. At the moment, there is no option to create flexible packages, as you will have to create these packages manually. Hope this helps you. Please let me know if y ... Athanasios Mousiolis small bugClosed   Amelia   Updated August 24, 2023 at 10:44am   4 Most recent comment from Marko Davidović:Hello Athanasios,Dates that are not available can not be clicked. We have option in customize section called show busy time slotsWhen this option is enabled, customers can see the time slots that are ... Chris Webb Payments not showing up in the Finance sectionClosed   Amelia   Updated August 24, 2023 at 10:27am   6 Most recent comment from Miloš Jovanović:Hi Chris, I am delighted to hear that this has been resolved.  Thank you for letting us know.  I can confirm that this fix will be added to Amelia from the next Update going forward, so you won&# ... robert harman Error Trying to instalClosed   Amelia   Updated August 24, 2023 at 9:23am   8 Most recent comment from Stefan Petrov:Hello Robert,that's nice to hear. As we stated, the main reason could be a conflict with the PHP version on the server, and also developers added fixes to the version I've sent to you. We r ... Sandeepa Assigning a domain to AMelia accountClosed   Amelia   Updated August 24, 2023 at 9:16am   6 Most recent comment from Marko Davidović:Hello Nneka and Brad,The license must be deactivated on that domain otherwise you can not set it up on a new one. We have to kindly ask you that if you have any further questions please open your own ... Ilias Grigoriadis Gift CardClosed   Amelia   Updated August 24, 2023 at 6:03am   2 Most recent comment from Marko Davidović:Hello Ilias, Thank you for reaching out to us.We have coupons in Amelia and you can create and send our coupon and since you can use those we do not have gift vouchers as such on the road map. We do ... Jamie Pond Need to allow greater service durationsClosed   Amelia   Updated August 23, 2023 at 12:26pm   2 Most recent comment from Marko Davidović:Hello Jamie, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. The plugin cannot be used for multi-day bookings. It's currently limited to appoint ... Jill Sardella How to show current capacity of service while bookingClosed   Amelia   Updated August 23, 2023 at 11:47am   4 Most recent comment from Stefan Petrov:Hello Jil,in the appointment tab, there is a number of spots that shows how many customers are booked for an appointment.If I select 2 additional people, in the appointment tab, you will see the numbe ... Roman Brunner Event Slot selection not Working! URGENTClosed   Amelia   Updated August 23, 2023 at 11:07am   4 Most recent comment from Uroš Jovanović:Hello Roman,We will assist you with this issue on that ticket.Thank you for clearing that up. Jill Sardella Hiding Congratulations Fields in Step Booking 2.0Closed   Amelia   Updated August 23, 2023 at 10:40am   2 Most recent comment from Stefan Petrov:Hello Jil,you are right, this needs to be done with the CSSFor the time being, we can offer you this custom CSS that you can add to your booking page(s); This one you can use to hide the employee inf ...