As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Hélène Manage Notification not visibleClosed   Amelia   Updated August 16, 2023 at 10:19am   2 Most recent comment from Stefan Petrov:Hello HélèneI can see that this is a duplicate ticket, and we already covered this topic in another ticket: #3437503 For future reference, please don't open multiple tickets with the same top ... Stephanie Nelson Events CalendarClosed   Amelia   Updated August 16, 2023 at 9:53am   2 Most recent comment from Stefan Petrov:Hello Stephanie, thanks for reaching out to us. It requires a bit of thinking "out of the box",  but it's possible. There are some things that needs to be done. First, in the Customize section / ... Shea Thompson Bookings Not WorkingClosed   Amelia   Updated August 16, 2023 at 9:18am   10 Most recent comment from Stefan Petrov:Hello Shea,i'm sending the 6.4 via WeTransfer. You should receive it in your email inbox. Let me know if it works. Felix Buecheler Notification Customer PanelClosed   Amelia   Updated August 16, 2023 at 9:03am   4 Most recent comment from Uroš Jovanović:Hello Felix,The issue is that this is a default WordPress feature and there is no option to change it from our end, as WordPress, by default, sends a new user email when the new WordPress user has be ... Will Services (longer than 24 hours)Closed   Amelia   Updated August 16, 2023 at 8:06am   4 Most recent comment from Marko Davidović:Hello Will,Unfortunately, currently, this feature is not built-in in Amelia. There is no way in Amelia where you can force your clients to book in 5 consecutive days. If you sell packages customer can ... Sofia Cron scheduleClosed   Amelia   Updated August 16, 2023 at 7:19am   6 Most recent comment from Marko Davidović:Hello Sofia,We are glad to hear that everything is fine now and this is a good suggestion and I will forward it to the appropriate sector. Thank you for your suggestion and for letting us know.Should ... Hélène Multi-lingual Emails not supported?Closed   Amelia   Updated August 16, 2023 at 7:16am   2 Most recent comment from Marko Davidović:Hello Hélène, Thank you for reaching out to us.Unfortunately, we can not cover every dialect for example Spanish Chile in this case users must choose only Spanish this goes for backend and WordPres ... Bernard Youngblood matching time slots to working hours?Closed   Amelia   Updated August 16, 2023 at 7:06am   6 Most recent comment from Marko Davidović:Hello Bernard,We are glad to hear that and that everything is fine. We are also sending you our article about the time zone that can be of use to you in the future Time Zones with AmeliaShould you ha ... Eran Shefi Event customize tab not showing images after choosing them in the galleryClosed   Amelia   Updated August 22, 2023 at 8:24am   4 Most recent comment from Stefan Petrov:Hello Eran,just got feedback. Would you be able to provide us with a staging site, along with WP-admin (Administrator) user, FTP, and the database, so our developers can debug the plugin, and see wha ... Olaf Gradin Event Booking Form 2.0Closed   Amelia   Updated August 16, 2023 at 6:47am   2 Most recent comment from Marko Davidović:Hello Olaf, Thank you for reaching out to us.Amelia doesn't have any time zone settings, and it relies on WordPress' General settings. And if you have enabled show time slots in customer tim ... Eugen Clickable Text - Custom FieldsClosed   Amelia   Updated August 16, 2023 at 6:40am   4 Most recent comment from Stefan Petrov:Hello Eugen,you are welcome. Please, let me know if you have any other questions. Daniel Bisett Form not showing unless user logged inClosed   Amelia   Updated August 16, 2023 at 6:23am   4 Most recent comment from Marko Davidović:Hello Daniel,We do not have a membership feature so anyone who visists your site should be able to see the Amelia booking form. The settings of your hosting provider are preventing the booking form to ... Eugen Loging in as a staffClosed   Amelia   Updated August 16, 2023 at 5:50am   4 Most recent comment from Marko Davidović:Hello again Eugen,Unfortunately, we can not find this ticket if this is the same issue then my colleagues will work on that issue on that ticket but if the issue is separate please check if that mail ... Kevin Hall Microsoft 365 Calendar does not sync properlyClosed   Amelia   Updated August 15, 2023 at 5:42pm   10 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for pointing this out to us. I would like to apologize to you as this was a website design mistake. At the moment, we do not have a 24/7 support as we do not have capacity for i ... emiliana martinez lost pastwordClosed   Amelia   Updated August 15, 2023 at 1:49pm   4 Most recent comment from Uroš Jovanović:Hello Emiliana,Glad to hear that the issue has been resolved.Please let me know if you have any other questions.