As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

ronnie adams turn notification offClosed   Amelia   Updated August 23, 2023 at 9:14am   2 Most recent comment from Uroš Jovanović:Hello Ronnie,Thank you for reaching out to us.That will turn off all the notifications that are supposed to be sent to that customer for that appointment.Hope this helps you.Please let me know if you ... Kai Greupner Upload plugin to localhostClosed   Amelia   Updated August 23, 2023 at 9:04am   5 Most recent comment from Marko Davidović:Hello Kai,We are glad to hear that everything is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you the ... Robert Staddon Support for Divi 5?Closed   Amelia   Updated August 23, 2023 at 8:59am   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.Yes, we are working on this integration and it will work great once its released, thank you for pointing this out to us.If you have any other questions. Eugen Change StepsClosed   Amelia   Updated August 23, 2023 at 8:49am   2 Most recent comment from Marko Davidović:Hello Eugen, Thank you for reaching out to us.We regret to inform you that, unfortunately, currently, this feature is not built-in in Amelia. Time and date available depend on employee settings so the ... Rio Praditia Package SettingClosed   Amelia   Updated August 23, 2023 at 8:47am   2 Most recent comment from Stefan Petrov:Hello Rio,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://features.wp ... Christopher Thornhill creating eventsClosed   Amelia   Updated August 23, 2023 at 8:30am   2 Most recent comment from Uroš Jovanović:Hello Christopher,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ... María Cajo Google CalendarClosed   Amelia   Updated August 23, 2023 at 8:26am   7 Most recent comment from Uroš Jovanović:Hello María,Can you please reach out to your hosting provider again and let me know if they were able to assist you with this?Looking forward to your reply. Fabio Gentile Group Booking Export CSVClosed   Amelia   Updated August 23, 2023 at 8:23am   6 Most recent comment from Uroš Jovanović:Hello Fabio,Thank you for clearing that up.We have noted this and passed this to our developers to change in one of the future updates.In the meantime, please let me know if you have any other questio ... HERVE DASILVA Different location different serviceClosed   Amelia   Updated August 23, 2023 at 8:10am   8 Most recent comment from Uroš Jovanović:Hello Herve,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Richard Siebenmorgen Confirm Booking via EmailClosed   Amelia   Updated August 23, 2023 at 6:53am   2 Most recent comment from Marko Davidović:Hello Richard, Thank you for reaching out to us.Unfortunately, currently, they cannot confirm this via mail, they can do that from WordPress or from the employee panel. You can read more about the emp ... John Tran Scheduling 1 hour timeslots that start at 30Closed   Amelia   Updated August 22, 2023 at 11:47am   2 Most recent comment from Stefan Petrov:Hello John,thanks for reaching out to us.This depends on the employee's work hours. For example, if the service duration is 1h, and you set the employee work hours 09-17, in the booking form, you ... valeria curzio booking event formClosed   Amelia   Updated September 5, 2023 at 1:47pm   3 Most recent comment from Uroš Jovanović:Hello Valeria, Just wanted to let you know that we have the issue with the event booking time zone and passed it to our developers to have this resolved as soon as possible. I appreciate your patience ... Jacek user registrationClosed   Amelia   Updated August 22, 2023 at 10:37am   2 Most recent comment from Uroš Jovanović:Hello Jacek,Thank you for reaching out to us.Amelia doesn't yet have a membership feature, but it will be developed as a part of the Developer license (maybe even as part of the Pro license) in t ... Constantin Iacob Problem plugin updatesClosed   Amelia   Updated August 22, 2023 at 10:18am   7 Most recent comment from Marko Davidović:Hello Constantin,My apologies we are sending it to you again on this link https://we.tl/t-K4pLN69Us3.Hope everything is fine now.  goodnessreflexenrelax custom opening hoursClosed   Amelia   Updated August 22, 2023 at 10:15am   4 Most recent comment from Marko Davidović:Hello again,When you have several questions or issues, please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separa ...