As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Charles Two shortcodes on the same pageClosed   Amelia   Updated September 8, 2023 at 6:49am   4 Most recent comment from Stefan Petrov:Hello Charles,We are working on implementing the new forms since we have positive feedback from our users. These new forms will be completely redesigned and on the new platform (Vue3) so it will work� ... Marc Garcia UserLogin IssueClosed   Amelia   Updated September 7, 2023 at 8:17pm   19 Most recent comment from Miloš Jovanović:Hi Mark,Sorry for the delay in the replies today, we will do our best to be much quicker going forward.I found the new ticket, and we will coordinate with colleagues to help you as efficient as poss ... Rodrigue NotificationsClosed   Amelia   Updated September 7, 2023 at 2:01pm   2 Most recent comment from Stefan Petrov:Hello Rodrique,thanks for reaching out to us.Have you checked our documentation regarding notification setup in Amelia? Here you can find all the instructions regarding notifications - Notification S ... Tristan Noone Display FeaturesClosed   Amelia   Updated September 7, 2023 at 1:37pm   2 Most recent comment from Uroš Jovanović:Hello Tristan,Thank you for reaching out to us.Can you please provide me with the screenshot of the issue that you are dealing with and I will assist you with this?Looking forward to your reply. Pablo Lopez Leon Group lessons appointmentClosed   Amelia   Updated September 7, 2023 at 12:02pm   5 Most recent comment from Marko Davidović:Hello Pablo,You are most welcome, and we are glad that we were able to help you. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, plea ... Raoul business hoursClosed   Amelia   Updated September 7, 2023 at 11:41am   4 Most recent comment from Marko Davidović:Hello Raoul,Please check the employee time zone in the employee modal and also please check if you have set the buffer time for your service.If you have enabled option to show time slot in customer ti ... Barad Dediashwili booking form doesn't fully support RtL languageClosed   Amelia   Updated September 7, 2023 at 11:13am   3 Most recent comment from Miloš Jovanović:Hi Barad,Yes, at the moment, our Forms are not 100% fully RTL compatible 'out of the box' ,but our developers are working to improve them as soon as possible. We had another user who found ... [email protected] Events reservationClosed   Amelia   Updated September 7, 2023 at 11:09am   6 Most recent comment from Marko Davidović:Hello,We are glad to hear that everything is fine now and please monitor it for a few days and if something happens again hopefully it will not but if it happens then we will need to take a closer loo ... Jeanne How to see appointment history per customerClosed   Amelia   Updated September 7, 2023 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Jeanne,thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. Please feel free to search through our feature suggestion page, to ... r REMOVE THE SHADOW/BORDER FROM BOOKING FORMClosed   Amelia   Updated September 7, 2023 at 10:34am   5 Most recent comment from Marko Davidović:Hello r,We are glad to hear that everything is fine as it is and we will close this ticket but should you change your mind please open a new one and we will gladly help.We wish you all the best. Have ... Robert Pothier Online Backend SupportClosed   Amelia   Updated September 7, 2023 at 10:23am   2 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for reaching out to us.Please check the following video on how to book a package from the back end.Let me know if it works or not. Lee Busch multiple bookingsClosed   Amelia   Updated September 7, 2023 at 10:02am   2 Most recent comment from Stefan Petrov:Hello Lee,thanks for reaching out to us.This depends on the service settings. If you set the maximum capacity to 2 or above, then the different customers would be able to book the same time slot.For e ... Darren Doody Customer addressesClosed   Amelia   Updated September 7, 2023 at 9:51am   4 Most recent comment from Stefan Petrov:Hello Darren,For now, if you want to add the address, the workaround is to use the custom field. Please feel free to search through our feature suggestion page,  to see if someone may have already ... Gerhard Neinert NotificationsClosed   Amelia   Updated September 7, 2023 at 9:47am   2 Most recent comment from Marko Davidović:Hello Gerhard, Thank you for reaching out to us.We were unable to replicate this issue in any enviroment can you please send us a short one minute video so that we can take a closer on your end. Look ... Laura van Nieuwland notification are not working tried everythingClosed   Amelia   Updated September 7, 2023 at 9:40am   2 Most recent comment from Uroš Jovanović:Hello Laura,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMTP ...