As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

David Lebosse Remove sundayClosed   Amelia   Updated October 16, 2023 at 7:43am   4 Most recent comment from Stefan Petrov:Hello David,You are welcome.If you have any other questions, feel free to open a new ticket and we will gladly help you there.Have a nice day! Iliana Michali Replace a placeholder valueClosed   Amelia   Updated October 16, 2023 at 7:17am   2 Most recent comment from Stefan Petrov:Hello Iliana,Thanks for reaching out to us.You can try this workaround. For example, when you add the placeholder %appointment_cancel_url%, switch to the HTML mode. Here you can see that the placeho ... Marc Events ClarityClosed   Amelia   Updated October 16, 2023 at 7:00am   4 Most recent comment from Marko Davidović:Hello Marc,No, this will can be decided internally not within Amelia. So services and events are separate features and it doe not matter on which service they work when they are added to an event. You ... Frankie URL parameters for redirect page after successful bookingClosed   Amelia   Updated October 16, 2023 at 6:14am   6 Most recent comment from Marko Davidović:Hello Frankie, We cannot prioritize tickets like thqathat as soon as this new ticket pops up our agent will respond to it. Should you have any further inquiries, we kindly request that you open separ ... Rodrigo new feature without documentationClosed   Amelia   Updated October 17, 2023 at 10:29am   5 Most recent comment from Marko Davidović:Hello Rodrigo,We just got the feedback from our colleagues and they have told us that the hook is only triggered on form submission of the info step.We wish you all the best. Have a nice day.  David Change price for service on backendClosed   Amelia   Updated October 13, 2023 at 2:04pm   4 Most recent comment from Stefan Petrov:Hello David,You are welcome.Unfortunately, currently, there is no option to choose the amount that will be refunded for an appointment. Certainly, there is an option to refund the past appointments bu ... Thao Fve faivre slot reservation issue in customer pannelClosed   Amelia   Updated October 13, 2023 at 11:48am   7 Most recent comment from Marko Davidović:Hello Thao,This is because they booked on locations Chapelle sur Erdre and now they can only reschedule on that location. For that reason they can not see Wednesday Because on Wednesday you are wor ... Nick Lobeck Compatibility with Blocksy ThemeClosed   Amelia   Updated October 13, 2023 at 11:03am   3 Most recent comment from Marko Davidović:Hello Nick, If we understand, you did not notice any functionality issues with our plugin, just these PHP warnings are showing? - These warnings and/or similar notices can only come up if you have t ... Francesca Kendall Ability to type into customer name searchClosed   Amelia   Updated October 13, 2023 at 10:43am   9 Most recent comment from Stefan Petrov:Hi Francesca,We can also type the customer name, even when we are searching for the previous appointments. Would you be able to send a video showcasing the problem?Thanks. Looking forward to hearing f ... Roland Bug ReportClosed   Amelia   Updated October 13, 2023 at 10:07am   2 Most recent comment from Uroš Jovanović:Hello Roland,We have noted this issue and passed it to our developers to have this resolved.If you have any other questions, please let me know. Benoit Lamaury Can't translate "save X%"Closed   Amelia   Updated October 13, 2023 at 8:26am   2 Most recent comment from Stefan Petrov:Hello Benoit,Thanks for reaching out to us.This can be changed in the Customize / Step by Step Booking Form 2.0 / Package / Packages selection / Labels Please, let us know if it works or if you have ... Kate Scheduled notifications PHP errorClosed   Amelia   Updated October 13, 2023 at 8:22am   16 Most recent comment from Uroš Jovanović:Hello Dan,I am glad to hear that the issue has been resolved by our colleagues from ChatGTPPlease let me know if you have any other questions. Vachirawit SMTP setting with MicrosoftClosed   Amelia   Updated October 13, 2023 at 7:51am   4 Most recent comment from Marko Davidović:Hello again Vachirawit,We will do that for you now.Best regards.  Kenny How to set overnight service and set 10 hours minimum time required before bookingClosed   Amelia   Updated October 13, 2023 at 7:31am   7 Most recent comment from Marko Davidović:Hello Kenny,Yes, we can send you some articled with instructions. Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some ... David Calendar in Amelia not synchronizedClosed   Amelia   Updated October 13, 2023 at 7:26am   2 Most recent comment from Uroš Jovanović:Hello David,Thank you for reaching out to us.We have noted this issue with the buys time slots displayed on the Amelia/Calendar page and our developers will.In the meantime, if you have nay other ques ...