As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

Okay

Public Tickets

unicorn Cancel cancelationClosed   Amelia   Updated October 17, 2023 at 6:41pm   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews about plugins that rea ... Sandeepa Group booking for eventsClosed   Amelia   Updated October 17, 2023 at 2:15pm   2 Most recent comment from Stefan Petrov:Hello Sandeepa,Thanks for reaching out to us.Sorry to disappoint you, but, currently in Amelia, there is no option to set the discounted price when a group of 3 or more join. There is an option to set ... Björn Thiele Individual Name of an appointmentClosed   Amelia   Updated October 17, 2023 at 1:13pm   2 Most recent comment from Stefan Petrov:Hello Björn,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. All the appointments (services) are made in advance and they are disp ... Soubhi Abla Group Booking / Package IssuesClosed   Amelia   Updated October 17, 2023 at 12:09pm   7 Most recent comment from Stefan Petrov:Hello Soubhi,My apologies, i was referring to the front end. It's not possible to reproduce it from the front end since those dates have passed.If we go back to the backend, looking at the Oct 9 ... Alex Warren Removing closed events from the event booking front endClosed   Amelia   Updated October 17, 2023 at 11:08am   4 Most recent comment from Uroš Jovanović:Hello Alex,Thank you very much for that.If you have any other questions, please let me know. Blandine google calendar connection issueClosed   Amelia   Updated October 17, 2023 at 10:46am   2 Most recent comment from Stefan Petrov:Hello Blandine,Thanks for reaching out to us.Are you seeing any errors when you want to connect to the Google Calendar with employees? Usually, there is an error "unable to connect" when you want to c ... Keith Mason How to have an event across multiple, non-uniformed datesClosed   Amelia   Updated October 17, 2023 at 10:41am   6 Most recent comment from Stefan Petrov:Hello Keith,Yes, that is correct. When you make a multi-day event, Amelia will create events with the same ID's, and if you are about to change the location for one, for example, it will change t ... Sandeepa Urgent: Fatal Error after upgrade to 6.7Closed   Amelia   Updated October 17, 2023 at 10:27am   2 Most recent comment from Marko Davidović:Hello again Sandeepa,We are sending you the 6.6 version in this link https://we.tl/t-ug2FmPf8JpGo to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled.  ... Björn Thiele Holiday in CalendarClosed   Amelia   Updated October 17, 2023 at 10:03am   2 Most recent comment from Uroš Jovanović:Hello Björn,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Szymon Guesses the users value to 0Closed   Amelia   Updated October 17, 2023 at 9:54am   2 Most recent comment from Uroš Jovanović:Hello Szymon,Thank you for reaching out to us.At the moment, that option represents an additional number of people rather than the total number of people and it cannot be changed. Please feel free t ... Sandrine Abibo no payment outside belgiumClosed   Amelia   Updated October 17, 2023 at 9:35am   2 Most recent comment from Marko Davidović:Hello Sandrine, Thank you for reaching out to us.We have tested with our IP and with VPN to simulate other countries and we do not see any issues on your site.We have tested this on several devices ju ... Raphael Nordier Link zoom not displayedClosed   Amelia   Updated October 17, 2023 at 8:45am   5 Most recent comment from Uroš Jovanović:Hello Raphael,You can do as Larry said and the issue will be resolved.Please let me know if this works for you. Maik Problem with ameliacatalogClosed   Amelia   Updated October 17, 2023 at 8:35am   3 Most recent comment from Uroš Jovanović:Hello Maik,Thank you for reaching out to us.Please note that the things that you want to show up on this booking form is only displayed with the catalog booking form.Let me know if this works for you. ... digihub Front-end customer panelClosed   Amelia   Updated October 17, 2023 at 8:31am   4 Most recent comment from Marko Davidović:Hello,Unfortunately, currently, this feature is not built-in in Amelia. There is no option in Amelia where you can modify this text. Perhaps this string can be modified via Poedit.Words can be changed ... Mandy Opitz-Kohl Load latest Custom FieldClosed   Amelia   Updated October 17, 2023 at 7:45am   2 Most recent comment from Marko Davidović:Hello Matthias, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Custom fields are tied to appointments not to a customer so this is not possible to a ...