Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hi,
We have fixed all prices for the services with Amelia.
Now, when the visit booked a service for example for 100 Euro for 60 Minutes. He has to leave after 50 Minutes. So we make a rebate for 20 Euros.
How can we do this on the backend, to give this rebate of 20 Euros. If we book the payment of 80 Euros, the system tell us, that their is still an amount of 20 Euros open.
Thx
David
Hello David,
Thanks for reaching out to us. In the Finance tab, you can find all the settings related to the appointments when it comes to controlling the status of appointments (paid, refunded etc)
When you configure online payment methods (PayPal, Stripe, Mollie, RazorPay, or WooCommerce), you will be able to refund your customers if they decide the cancel the appointment.
The functionality allows you to refund the customer through Amelia instead of going through the payment provider.
Please, find more information on this link - Amelia Refund
I hope it helps. Please, let us know if you have other questions.
Kind Regards,
Stefan Petrov
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Stefan
Thx for your answer.
We have only a booking version, where everybody pay on-site. So, we don't use and need WooCommerce etc.
Our wish is, that if a service costs officialy 100 Euro, and the customer pay 80 Euros, that we can settle the position with 80 Euro paid, and 20 Euro "refund" or "rebate".
When you go in the finance-menu, you can edit the financial position and put 20 Euro as refund, then the system show 80 Euro open. When you now want to add the 80 Euros payment, then it clears the 20 Euro "refund" and the system shows 20 Euros open...
Is there a way to settle the amount, so that we have a transparency for the tax administration? If not, we will have some trouble with them.
Thx
David
Hello David,
You are welcome.
Unfortunately, currently, there is no option to choose the amount that will be refunded for an appointment. Certainly, there is an option to refund the past appointments but only in amount that has been initialy paid.
Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.
You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.
Please, let me know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables