As previously announced via banners and our newsletters, support is no longer available through this platform.

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Public Tickets

Etienn Amelia Emails not workingClosed   Amelia   Updated October 18, 2023 at 1:18pm   4 Most recent comment from Uroš Jovanović:Hello Etienn,Glad to hear that the issue has been resolved.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews ... Ruby Amelia Booking IssuesClosed   Amelia   Updated October 18, 2023 at 12:43pm   2 Most recent comment from Stefan Petrov:Hello Ruby,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. An employee can only work on one service per timeslot. Please feel free ... Björn Thiele Edit the visuals of appointmentsClosed   Amelia   Updated October 18, 2023 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Björn,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Tolga From customer information page back to service and location page amelia doesn't show rest of services and locationClosed   Amelia   Updated October 18, 2023 at 10:50am   4 Most recent comment from Marko Davidović:Hello again Tolga,I forwarded this suggestion to the appropriate sector but we can not make any promises when or if this will be changed in the future.We wish you all the best. Have a nice day.  Richard Amelia doesn't show on front endClosed   Amelia   Updated October 18, 2023 at 10:47am   5 Most recent comment from Uroš Jovanović:Hello Richard,Looking forward to your update on this. Jonas Höglund NotificationsClosed   Amelia   Updated October 18, 2023 at 10:45am   6 Most recent comment from Marko Davidović:Hello Jonas,Notification will be sent only for the first day since this is all one event. If you have for example 5 separate events or re 5 recurring events they will be considered as separate events ... Szymon Reservation for the whole dayClosed   Amelia   Updated October 18, 2023 at 10:41am   2 Most recent comment from Stefan Petrov:Hello Szymon,Thanks for reaching out to us.The maximum service duration that can be configured is 24h. If you set the service duration to 24, you need to make sure that employee work hours are set to ... Farouk Email notificationsClosed   Amelia   Updated October 18, 2023 at 10:11am   3 Most recent comment from Uroš Jovanović:Hello Farouk,Glad to hear that the issue has been resolved.Please let me know if you have any other questions. Gauthier Webflow or Bubble pluginClosed   Amelia   Updated October 18, 2023 at 10:04am   2 Most recent comment from Stefan Petrov:Hello Gauthier,Thanks for reaching out to us.Amelia is a plugin for the WordPress environment only, and it can be installed only for the WP. As far as we can see, these two sites are essentially websi ... Hans Groen Days off employee don't matchClosed   Amelia   Updated October 18, 2023 at 9:50am   4 Most recent comment from Uroš Jovanović:Hello Hans,I will respond to this ticket that you created.I appreciate your patience. Meike janssens booking questionClosed   Amelia   Updated October 18, 2023 at 9:50am   2 Most recent comment from Stefan Petrov:Hello Meike,Unfortunately, there is currently no such option with Amelia's built-in features. The service price is something that is predefined in advance. Currently, in Amelia, there is an optio ... Richard Stripe integrationClosed   Amelia   Updated October 18, 2023 at 9:37am   4 Most recent comment from Uroš Jovanović:Hello Richard,Thank you for the update on this.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Björn Thiele Individual Appointment without userClosed   Amelia   Updated October 18, 2023 at 8:58am   2 Most recent comment from Stefan Petrov:Hello Björn,Thanks for reaching out to us.Unfortunately, currently, this is not possible within Amelia's built-in features. While you can search for a customer, it is required for a customer to ... Gauthier Issue with location and employeeClosed   Amelia   Updated October 18, 2023 at 8:08am   2 Most recent comment from Marko Davidović:Hello Gauthier, Thank you for reaching out to us.On the front end your employee is available on all locations. On the back end when you search them in that way only the default location applies this i ... Maxime Cancellation of participationClosed   Amelia   Updated October 18, 2023 at 7:08am   4 Most recent comment from Marko Davidović:Hello Maxime,In order to change the general colours of the Customer/Employee Panels as well as the text colour; at the moment we don't have a separate setup that is only for the Panels; but if ...