As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Ophélie Display off booking formClosed   Amelia   Updated March 5, 2024 at 8:17am   4 Most recent comment from Stefan Petrov:Hello Ophélie,Thanks for the feedback.Looking forward to hearing from you. Jeannie McKee Calendar not displaying Events backendClosed   Amelia   Updated March 5, 2024 at 9:44am   7 Most recent comment from Marko Davidović:Hello again,There was a bug but our developers let us know that now all should be working fine on your site.We wish you all the best and hope you have a wonderful day ahead. Robert Pothier Email payment linksClosed   Amelia   Updated March 5, 2024 at 6:10am   8 Most recent comment from Marko Davidović:Hello again,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Timothy ICS not attachedClosed   Amelia   Updated March 4, 2024 at 3:42pm   13 Most recent comment from Timothy:sure will do :-)No credit needed. I am not using the SMS function.As you have seen the website. I only use 2 pages haha :-) mike 1 therapist with multiple locationsClosed   Amelia   Updated March 4, 2024 at 3:33pm   2 Most recent comment from Stefan Petrov:Hello mike,Thanks for reaching out to us.The best option is to assign different locations for each day. As you can configure the work hours for each in the Work Hours section of the employee, you can ... Stephanie De Meester Activation doesn't workClosed   Amelia   Updated March 4, 2024 at 2:36pm   3 Most recent comment from Uroš Jovanović:Hello Stephanie,Thank you for your confirmation.We will have this ticket closed now. Tom SMS non-ASCII charactersClosed   Amelia   Updated March 6, 2024 at 12:19pm   16 Most recent comment from Aleksandar Vuković:Hi again Tom.From 7.4.2 you should be able to use the amelia_manipulate_sms_data filter. The data sent in it is the text of the SMS and the phone number. If you set 'skipSending' to true, th ... Sam recurring appointment suggestions turned off but it is still suggesting closest appointmentClosed   Amelia   Updated March 4, 2024 at 3:41pm   5 Most recent comment from Stefan Petrov:Hello Sam,I've just checked with QA team. We have identified this as an issue and we are looking forward to fix it for the next update. Can promise ETA at this moment, but you can follow the ch ... Joshua Importing Custom FieldsClosed   Amelia   Updated March 4, 2024 at 12:46pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, what you want to achieve is not possible I'm afraid. You want to add custom fields ad their regular data to their profile but this is ... Jeremy Choi Mobile Event Display OffClosed   Amelia   Updated March 4, 2024 at 11:55am   4 Most recent comment from Uroš Jovanović:Hello Jeremy,Glad to hear that the issue has been resolved.I will have this ticket closed now. Chris change primary languageClosed   Amelia   Updated March 4, 2024 at 11:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.There is couple of things that we have to mention.1. We can see that you created a conflict in Amelia by adding German language. Now german language is c ... Raymon Feature requestClosed   Amelia   Updated March 4, 2024 at 10:54am   2 Most recent comment from Uroš Jovanović:Hello Raymon,Thank you for reaching out to us.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions. Larry Coupons - BOGOClosed   Amelia   Updated March 4, 2024 at 10:38am   2 Most recent comment from Stefan Petrov:Hello Larry,Thanks for reaching out to usSomething similar is possible to configure if you go to Finance / Coupons / Edit. In settings, there is a tab "notifcations" where you can configure the notif ... ronnie adams Do you want fries with that?Closed   Amelia   Updated March 4, 2024 at 10:23am   2 Most recent comment from Stefan Petrov:Hello ronnie,Thanks for reaching out to us.That's a great idea, but, unfortunately, there is currently no such option with Amelia's built-in features. Different pricing based on location ca ... Wake Miami Amount of people attendingClosed   Amelia   Updated March 4, 2024 at 10:08am   6 Most recent comment from Stefan Petrov:Hello Wake Miami,What you described is what can be done with the option "bringing someone with you". If this option is enabled, once the customer books an appointment/event, this option will appear wh ...