As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Bashar Dawood Timezone settingClosed   Amelia   Updated May 14, 2024 at 10:06am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... John Gagliano create Woocommerce orderClosed   Amelia   Updated May 14, 2024 at 10:04am   4 Most recent comment from Stefan Petrov:Hello John,Unfortunately, when creating a booking manually, from the backend, there is no option to select the payment method. That means that the appointment will be always marked with "on site" paym ... Stuart Stark Email NotificationClosed   Amelia   Updated May 14, 2024 at 9:59am   2 Most recent comment from Stefan Petrov:Hello Stuart,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. By default, a customer and the employee will receive a notification. ... Alexander Marinescu Amelia with WP RocketClosed   Amelia   Updated May 14, 2024 at 9:55am   4 Most recent comment from Marko Davidović:Hello again,Thank you for sharing this with us. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish y ... Lee Thomas amelia to woocommerce php failureClosed   Amelia   Updated May 14, 2024 at 9:27am   2 Most recent comment from Uroš Jovanović:Hello Lee,Thank you for reaching out to us.Please note that we do not work on Weekends and thus we did not respond to your ticket until Monday. My colleague is actively working on the other ticket t ... Laurent Taupin BugsClosed   Amelia   Updated May 14, 2024 at 8:19am   3 Most recent comment from Stefan Petrov:Hello Laurent,Thanks for reaching out to us. The color for each event can be changed in Event settings, by going to Customize, and changing the color there Regarding the time configured, there is an ... Xavier John Customer issueClosed   Amelia   Updated May 14, 2024 at 8:12am   6 Most recent comment from Stefan Petrov:Hello Xavier John,I see, for some reason, it reads like the [email protected] user is already registered on site. Was there any user with this email previously created? Usually, this happens when there i ... Astrid De Deyne services do not load after updateClosed   Amelia   Updated May 14, 2024 at 7:45am   6 Most recent comment from Uroš Jovanović:Hello Astrid,Yes, that is right.Please let me know if you have any other questions. Boris Khurgin Custom service durationClosed   Amelia   Updated May 14, 2024 at 6:55am   5 Most recent comment from Marko Davidović:Hello again,We do not work on weekends so for that reason our response time is slower but you got a reply first thing in the morning. As for your other ticket, you will get a reply to that one as soon ... reg viguier notificationClosed   Amelia   Updated May 14, 2024 at 10:19am   16 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that the issue here is that you have 3,000 events created and 85 notifications. Some of the custom notifications are boun ... Paulius Several services at one timeClosed   Amelia   Updated May 13, 2024 at 4:10pm   2 Most recent comment from Uroš Jovanović:Hello Paulius,Thank you for reaching out to us.For that purpose, you can take a look at the Resources feature in Amelia.Please let me know if you need further assistance. ALAN Horario de clienteClosed   Amelia   Updated May 13, 2024 at 1:16pm   2 Most recent comment from Stefan Petrov:Hello Alan,Thanks for reaching out to us. This has been fixed with the latest update of Amelia 7.5.1. Please note that there is an option in General settings named "show time slots in customer timezon ... King Appointment Export - Why is Customers column mixed with email+phone / Request Custom Fields to be included within Customer pageClosed   Amelia   Updated May 13, 2024 at 12:55pm   4 Most recent comment from Stefan Petrov:Hello King,Apologies for the delayed answer. I was looking for a workaround, but, apparently, this will be improved in future updates. If you configure this option name, phone and email will be separ ... Quentin Credit card imprintClosed   Amelia   Updated May 13, 2024 at 12:08pm   6 Most recent comment from Stefan Petrov:You are welcome, Quentin.Have a nice week, too! Andreas Strobel translation errorClosed   Amelia   Updated May 13, 2024 at 11:14am   2 Most recent comment from Uroš Jovanović:Hello Andreas,Thank you for reaching out to us.Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you install Loco Translate and then translate these strings. ...