As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Jake Customizing Step by step 2.0Closed   Amelia   Updated May 15, 2024 at 11:53am   7 Most recent comment from Uroš Jovanović:Hello Marcus,Thank you for sharing this information with Jake.Jake, Marcus is right, if you set the price to 0, the payment summary step will be removed completely.Please let me know if that works for ... Jochen Appointment HistoryClosed   Amelia   Updated May 15, 2024 at 9:48am   2 Most recent comment from Stefan Petrov:Hello Jochen,Thanks for reaching out to us. Customers can cancel or reschedule the appointments through the Customer Panel and the employee who is assigned to the service, which is previously booked, ... russell import services and employeesClosed   Amelia   Updated May 15, 2024 at 9:27am   2 Most recent comment from Stefan Petrov:Hello rusell,Thanks for reaching out to us. Unfortunately, currently, there are no such options within Amelia features, but here is one workaround on how to migrate the data.The easiest way is to clon ... varia bonora Customer import in CSV formatClosed   Amelia   Updated May 15, 2024 at 9:21am   6 Most recent comment from Stefan Petrov:Hello varia,Great stuff, thanks for letting me know. I will leave this ticket on public and save this workaround. Looking forward to hearing from you regarding other questions or issues. Elsa vinas shortcodes Amelia ne fonctionnent pas tousClosed   Amelia   Updated May 15, 2024 at 8:36am   4 Most recent comment from Stefan Petrov:Hello Elsa,Great stuff! Thanks for the feedback.If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Troy Arnold How show set of packages on a page?Closed   Amelia   Updated May 15, 2024 at 7:22am   5 Most recent comment from Stefan Petrov:Hello Troy,To display only packages in catalog form, you can use this one [ameliacatalogbooking show=packages] if you have Packages enabled, and you only want to show packages in the form,Or you can ... Jenny Event Description limited?Closed   Amelia   Updated May 15, 2024 at 6:20am   4 Most recent comment from Marko Davidović:Hello Jenny,Some characters are count in as special characters so they be counted in like like 100 characters instead of 1. Please cheek here how many characters you have https://wordcounter.net/char ... etienne bookingClosed   Amelia   Updated May 14, 2024 at 2:39pm   3 Most recent comment from Stefan Petrov:Hello etienne,Thanks for reaching out to us. Of course you can, you just need to change the default timeslot step in General settings. By default is configured to 30 minutes, but you can change this a ... Glenn Sherman First day of week in calendar view for customerClosed   Amelia   Updated May 14, 2024 at 12:41pm   3 Most recent comment from Glenn Sherman:Thanks for the information. Feel free to close this ticket. Jeanine Ruder Customer service complaintClosed   Amelia   Updated May 14, 2024 at 12:20pm   2 Most recent comment from Uroš Jovanović:Hello Jeanine,Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience and frustration you have experienced with our service. Your feedback is invaluable to us ... Cristian Sofrone Upgrade doesn t unlock featuresClosed   Amelia   Updated May 14, 2024 at 11:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When you upgrade it can not upgrade automatically you must manually upgrade and then purge the cache.You can download Amelia from this link https://we.tl ... Jeanine Ruder Clients cannot bookClosed   Amelia   Updated May 14, 2024 at 10:59am   12 Most recent comment from Marko Davidović:Hello again,We can see that our colleague has responded to you several hours ago so you will continue your correspondence with him there. Should you have any further inquiries, we kindly request that ... Derek Hudson Booking status - where payment has been madeClosed   Amelia   Updated May 14, 2024 at 10:44am   2 Most recent comment from Uroš Jovanović:Hello Derek,Thank you for reaching out to us.In regards to the first question in regards to different booking statuses based on payment method, unfortunately, there is currently no such option with Am ... Adrianne Meldrum Viewing Package OptionClosed   Amelia   Updated May 14, 2024 at 10:08am   2 Most recent comment from Stefan Petrov:Hello Adrianne,Thanks for reaching out to us. You need to make sure that the previous version is removed from the plugins section first and then you need to install the new downloaded version (Pro ver ... Elisha Klein Nothing showing in booking widgetsClosed   Amelia   Updated May 14, 2024 at 10:07am   6 Most recent comment from Marko Davidović:Hello again,That what we thought. There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page w ...