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Public Tickets

Nathalie Poulin upgradeClosed   Amelia   Updated February 5, 2024 at 6:18am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.1. With Starter license online payments are available for that you need standard license2. Amelia itself doesn't handle the payments but we have int ... Hendrik How to not lose customized translation during update?Closed   Amelia   Updated February 5, 2024 at 6:06am   3 Most recent comment from Marko Davidović:Hello again,You need to save the files in plugins/ameliabooking/languages/YOUR_LANGUAGE/ folder but you need to replace both the .po and the .mo files.These files will, unfortunately, be lost with th ... Marius incompatible wordpress archiveClosed   Amelia   Updated February 5, 2024 at 5:27am   2 Most recent comment from Marko Davidović:Hello again Marius, We have replied to this also in this ticket https://tmsplugins.ticksy.com/ticket/3576661/ please try and set everything up per these instructions and if something is still not ri ... Shea Thompson Can't create new usersClosed   Amelia   Updated February 5, 2024 at 5:26am   12 Most recent comment from Marko Davidović:Hello again Shea, We only use this platform it is not our product you can send us a link from we transfer and we can download it in that way. Please make sure that video is not longer then one or two ... Tamara Marie AutomationClosed   Amelia   Updated February 5, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello there, We just got the feedback from our colleagues and they have told us that unfortunately, there is no automation for this process. There is an Amelia REST API feature (if this is what you r ... Marius I don't have access to put the activation codeClosed   Amelia   Updated February 5, 2024 at 5:25am   2 Most recent comment from Marko Davidović:Hello Marius, Thank you for purchasing our product, and for reaching out to us. The reason you can't insert your purchase code is that you still have Amelia's Lite version installed. You ca ... Oswaldo Rangel License upgradeClosed   Amelia   Updated February 5, 2024 at 5:18am   4 Most recent comment from Marko Davidović:Hello again Oswaldo, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question an ... jorge Amelia's different pages do not load, I am referring to Amelia's menu in general. I cannot add employees, services or categories, as well as configure payment methodsClosed   Amelia   Updated February 5, 2024 at 5:12am   6 Most recent comment from Marko Davidović:Hello again Jorge, We are glad to hear that everything is working fine on other devices for this one just try and reboot it or purge the cache form your browser. Hopefully, everything will be fine. Sh ... Erwin Vroegindeweij Price change at certain dateClosed   Amelia   Updated February 5, 2024 at 5:11am   4 Most recent comment from Marko Davidović:Hello there, This is the best option that we can offer at this time and we understand that it is not a perfect solution but at the moment this is the only way. In light of this, we encourage you to ki ... Sacha Théobald Notification language for employeeClosed   Amelia   Updated February 5, 2024 at 5:10am   6 Most recent comment from Marko Davidović:Hello again Sacha, We thank you very much for your kind words, every praise and support means a lot to us. I know that you said that you do not need it but please consider this just as a small token o ... Shantanu Baviskar Amelia not detect country code by user's IPClosed   Amelia   Updated February 2, 2024 at 6:35pm   11 Most recent comment from Uroš Jovanović:Hello Shantanu,I want to assure you that our development team is actively working on resolving this issue. While we strive to address it as promptly as possible, please understand that some complexit ... Gergo Vajky Same service with different max capacity based on locationClosed   Amelia   Updated February 2, 2024 at 6:26pm   2 Most recent comment from Uroš Jovanović:Hello Gergo, Thank you for reaching out to us.Regrettably, the specific functionality you're seeking isn't available within Amelia's existing feature set. However, this doesn't me ... Daniel Tyllack Mollie integration books aborted payments as paidClosed   Amelia   Updated February 2, 2024 at 6:25pm   27 Most recent comment from Uroš Jovanović:Hello Daniel,Yes, it was implemented, feel free to update it and let me know if it still works fine or not.Looking forward to your reply. Rishone T Todd Notification settings blankClosed   Amelia   Updated February 2, 2024 at 5:40pm   2 Most recent comment from Uroš Jovanović:Hello Rishone,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ... JOSE ANTONIO LOPEZ MORENO Problems with hours/time configurationClosed   Amelia   Updated February 2, 2024 at 4:31pm   20 Most recent comment from Stefan Petrov:Hello Jose,The procedure is to open a new ticket for each subject that is not related to the active ticket title, but i will give you the basic answers and if you have any additional questions or if y ...