As previously announced via banners and our newsletters, support is no longer available through this platform.

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Public Tickets

Robin Tindall Employee selectionClosed   Amelia   Updated May 13, 2024 at 5:28am   2 Most recent comment from Marko Davidović:Hello again, This happens when you have conflict of roles. Not sure but we think that you had some similar issue in the past. Can you please check in WordPress users if you have several roles added to ... Daniel Arseneault Customer receive a Wordpress emailClosed   Amelia   Updated May 13, 2024 at 5:27am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Daniel Arseneault How to display the employee name is the purchase summaryClosed   Amelia   Updated May 12, 2024 at 6:58pm   2 Most recent comment from Uroš Jovanović:Hello Daniel,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Robin Tindall Onsite paymentsClosed   Amelia   Updated May 12, 2024 at 6:57pm   2 Most recent comment from Uroš Jovanović:Hello Robin,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Jeanine Ruder Website failing to liadClosed   Amelia   Updated May 12, 2024 at 12:39pm   4 Most recent comment from Uroš Jovanović:Hello Jeanine,Glad to hear that the issue has been resolved.I will have this ticket closed now. Beer Consultancy Disallow users with employee role to make appointments on back-endClosed   Amelia   Updated May 12, 2024 at 12:37pm   6 Most recent comment from Uroš Jovanović:Hello,Thank you very much for that.If you have any other questions, please create a new ticket and we will have this ticket closed now. Ioannis CSS Code not workingClosed   Amelia   Updated May 12, 2024 at 12:29pm   3 Most recent comment from Uroš Jovanović:Hello Ioannis,Glad to hear that the issue has been resolved.I will have this ticket closed now. peter BAD SUPPORTClosed   Amelia   Updated May 12, 2024 at 12:03pm   2 Most recent comment from Uroš Jovanović:Hello Peter,Thank you for your feedback, we have since responded to the other ticket that you created.I am looking forward to your reply. ronnie adams No Show FlexibilityClosed   Amelia   Updated May 11, 2024 at 7:18am   6 Most recent comment from ronnie adams:Hi Lixia - Look at the attachment (settings-> roles->customer). For some reason they've put it under the customer tab in settings and not admin. And then you'll see that as an option come u ... Jorge Leonardo Soto Pozo Minimum time required before bookingClosed   Amelia   Updated May 10, 2024 at 2:48pm   4 Most recent comment from Stefan Petrov:You are welcome, Jorge.I'm glad that i could help.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places with reviews abou ... Jing Ren Google Calendar Not Syncing And No Emails After Appointment BookingClosed   Amelia   Updated May 10, 2024 at 1:55pm   5 Most recent comment from Stefan Petrov:Hello Jing,In theory, yes. Increasing this number should in seeing more appointments/events on the Google Calendar. But, if the STMP procotol is already used, and the employee is already connected to ... Dalibor Notification 2 and more servicesClosed   Amelia   Updated May 10, 2024 at 1:16pm   4 Most recent comment from Stefan Petrov:Great, thanks for the feedback!If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day! Steve Dupuis Custom FieldsClosed   Amelia   Updated May 10, 2024 at 1:14pm   4 Most recent comment from Stefan Petrov:Hello Steve,Yes, that is supposed to be my next step recommendation. Usually, if the custom fields are assigned properly, its the caching issue. But, good thing that they are working now properly. Jeanine Ruder Clients cannot bookClosed   Amelia   Updated May 10, 2024 at 12:59pm   5 Most recent comment from Jeanine Ruder:Hi, I did that because I was losing clients and not getting help for 5 days. Thank you for understanding. Kevin ics file modificationClosed   Amelia   Updated May 10, 2024 at 12:57pm   4 Most recent comment from Uroš Jovanović:Hello Kevin,Thank you for reaching back out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https:// ...