As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Kevin TerminbuchungClosed   Amelia   Updated May 20, 2024 at 6:31am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, You can achieve this with resources https://wpamelia.com/resource-booking/ just create 1 resource and add employees and service and then as soon a ... Christian Caro Day pass beach clubClosed   Amelia   Updated May 20, 2024 at 5:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Not sure what the issue is but when you create events you can set start and end time like this You can use services also but services can not work withou ... Jill Lumgair Problems with scheduling on websiteClosed   Amelia   Updated May 20, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, I'm afraid that we didn't quite get what and how the issue looks exactly? Can you explain to us in a little more detail, and send us a couple of screenshots? We wish you all th ... Jonathan Buhacoff cannot activate pluginClosed   Amelia   Updated May 20, 2024 at 5:26am   4 Most recent comment from Marko Davidović:Hello again, You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Lina Multiple service levelsClosed   Amelia   Updated May 20, 2024 at 5:26am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. You can not have multiple languages on the same page. So you can offer categories and t ... Nino Riazati Congratulation screenClosed   Amelia   Updated May 19, 2024 at 5:06pm   4 Most recent comment from Aleksandar Vuković:Hello Álvaro.The only way of changing this image is to access /wp-content/plugins/ameliabooking//v3/src/assets/img/congratulations/ folder and save a new image with the name "congratulations.svg", w ... Conor Chapman Won't let me install WPAmeliaClosed   Amelia   Updated May 19, 2024 at 11:51am   2 Most recent comment from Uroš Jovanović:Hello ConorHere is what I would suggest you do in this situation.Log into our store with the credentials you received when you purchased the plugin, and download the installation file from there, ... Worship Times Disable EventsClosed   Amelia   Updated May 19, 2024 at 11:41am   6 Most recent comment from Uroš Jovanović:Hello,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite version of Ame ... Worship Times Order of Date & Time in booking formClosed   Amelia   Updated May 19, 2024 at 11:40am   6 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.I will have this ticket closed now. Strategy Developers Time Slots Offsets with bookingsClosed   Amelia   Updated May 17, 2024 at 3:11pm   2 Most recent comment from Uroš Jovanović:Hello,Thank you for bringing this to our attention. We have noted the issue you're experiencing with the offset timings for 30-minute meetings in Amelia due to your Outlook calendar integration. ... María Reyna packagesClosed   Amelia   Updated May 17, 2024 at 2:55pm   26 Most recent comment from Uroš Jovanović:Hello Hanna,Thank you for reaching out to us.Can you please create a separate ticket for this purpose and we will assist you with this? Looking forward to your reply. Sandeepa Google Calendar syncClosed   Amelia   Updated May 17, 2024 at 1:56pm   16 Most recent comment from Uroš Jovanović:Hello Sandeep, Thank you for your patience. I will have this tested out and will provide you with an update on this. MacTable GmbH user-defined fieldsClosed   Amelia   Updated May 17, 2024 at 1:12pm   2 Most recent comment from Stefan Petrov:Hello MacTable GmbH,Thanks for reaching out to us. Unfortunately, each time a customer wants to book an appointment, he needs to fill in the custom fields, there is no option to save or "pre-populat ... Graham OConnor New customersClosed   Amelia   Updated May 17, 2024 at 11:44am   2 Most recent comment from Stefan Petrov:Hello Graham,Thanks for reaching out to us.I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manag ... Jonas Höglund Order of appointments in package in receiptClosed   Amelia   Updated May 17, 2024 at 9:57am   4 Most recent comment from Marko Davidović:Hello again,We see that this is from receipt we just offer a possible reason why this is happening. Thank you for letting us know we will forward this to our dev team and if this is something that is ...