As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Siddhi AMELIA APPOINTMENTSClosed   Amelia   Updated May 20, 2024 at 2:59pm   13 Most recent comment from Uroš Jovanović:Hello Siddhi,Could you set this up on a staging website so we can then change the payment method and figure out if that was indeed an issue?Looking forward to your reply. Michael L McDonald The App Isn't WorkingClosed   Amelia   Updated May 20, 2024 at 2:33pm   4 Most recent comment from Uroš Jovanović:Hello Michael,With Locotranslate or POEdit, you can simply change the labels of the language that you are using and thus it actually changes the words instead of translating them.Please let me know if ... Jaramey Ham Time ZoneClosed   Amelia   Updated May 20, 2024 at 12:14pm   4 Most recent comment from Stefan Petrov:Hello Jaramey,First of all, apologies for the delayed answer. I was able to log in to take a look. While your employees settings are configured to New York timezone, your WP timezone was configured to ... Clément Last update doesn't workClosed   Amelia   Updated May 20, 2024 at 12:02pm   7 Most recent comment from Marko Davidović:Hello again,No worries we are glad that all is fine now.Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We ... Levance Walzier Employee RolesClosed   Amelia   Updated May 20, 2024 at 12:01pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.All options that you have available can be found in settings role settings. They can not manage services for other they can only do that for themself but ... Merijn overnightClosed   Amelia   Updated May 20, 2024 at 10:03am   4 Most recent comment from Stefan Petrov:Hello Merijn,Well, not really. In order to have a category displayed on the front end, you would need to have at least one service under that category. Service selection is mandatory on the booking fo ... Local for you Admin DiscriptionClosed   Amelia   Updated May 20, 2024 at 9:39am   2 Most recent comment from Stefan Petrov:Hello Local for you,Thanks for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. The first step will only show the basic service description (wi ... Leanne Restrict CancellationsClosed   Amelia   Updated May 20, 2024 at 9:19am   2 Most recent comment from Stefan Petrov:Hello Leanne,Thanks for reaching out to us. Unfortunately, "cancel" and "reschedule" options are under the same user role option, so if you disable this option in user role settings, both of these opt ... Francesca Kendall Custom fields for employeesClosed   Amelia   Updated May 20, 2024 at 8:17am   2 Most recent comment from Stefan Petrov:Hello Francesca,Unfortunately, there is currently no such option with Amelia's built-in features.  Please feel free to search through our feature suggestion page,  to see if someone may have ... Tom Dorman Booking LimitsClosed   Amelia   Updated May 20, 2024 at 8:04am   4 Most recent comment from Stefan Petrov:Hello Tom,I understand. Unfortunately, the option "limit appointment per employee" is to "general" as you said, but you can always suggest an improvement or feature on our suggestion page. You can c ... Guillaume Lahaye Email not sent post approvedClosed   Amelia   Updated May 20, 2024 at 7:40am   20 Most recent comment from Stefan Petrov:Hello Guillaume,A lot of users have reported issues with the PHP mail settings where sometimes emails are working, sometimes not. This is why we always recommend using SMTP settings for emails. Some ... Falko Alexander Amelia vs NitroClosed   Amelia   Updated May 20, 2024 at 7:34am   13 Most recent comment from Stefan Petrov:Hello Alexander,You can exclude the files NitroPack, as Richard explained in the screenshot. This is the only way to exclude the files in terms of minifcation of CSS and Javascript. This is useful in ... Robson Monteiro WORDPRESS DENYING ACCESS TO EMPLOYEES, DOCTORS AND PATIENTSClosed   Amelia   Updated May 20, 2024 at 7:22am   21 Most recent comment from Stefan Petrov:Hello Robson,Thanks for the feedback! Great job in finding the root cause. All this time i was suspicious about the user roles since in 99 percent of cases, the issue is related to user roles. Anywa ... Local for you Admin Email notification custom not workingClosed   Amelia   Updated May 20, 2024 at 6:35am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can not see the data with test notifications since there is no data to be sent. THis is a test so that you can confirm that your notifications are bei ... lohkienhao How to update my Amelia plugin?Closed   Amelia   Updated May 20, 2024 at 6:31am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is working fine and should you have any further inquiries, we kindly request that you open separate tickets for each question ...