As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Stephen cancellation and refundClosed   Amelia   Updated May 17, 2024 at 11:44am   3 Most recent comment from Marko Davidović:Hello again,We just got the feedback from our colleagues and they have told us that we have approved your refund request and you will receive your money back in the next couple of days. We are real ... Holger Change event lists card color on sideClosed   Amelia   Updated May 17, 2024 at 8:36am   4 Most recent comment from Stefan Petrov:Hello Holger,Unfortunately, currently, this can be configured for each event separately. For any suggestions, you can refer to our suggestion page and suggest a feature/improvement there. I will cer ... Kristian Dwayne Latana Shortcode for customer panel 2.0 isn't workingClosed   Amelia   Updated May 17, 2024 at 8:20am   7 Most recent comment from Stefan Petrov:Hello Krisitan,Of course, please refer to this article more for information - Updating the plugin to the latest version There are a couple of ways to update to the latest version, but if you need ad ... Sandeepa Amelia Update 7.5.1Closed   Amelia   Updated May 17, 2024 at 7:48am   4 Most recent comment from Uroš Jovanović:Hello Sandeepa,Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way ... Karin Åberg Problem after updateClosed   Amelia   Updated May 17, 2024 at 7:02am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Jon Amelia not syncing to calendar with multiple employeesClosed   Amelia   Updated May 17, 2024 at 5:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.To resolve this issue, you could access the database, find the wp_amelia_providers_to_outlook_calendar table, and delete all the rows. After doing that, ... Nina Ortlepp stuck in loading processClosed   Amelia   Updated May 16, 2024 at 9:55pm   8 Most recent comment from Uroš Jovanović:Hello Nina,Really sorry to hear that you are moving away from the Amelia plugin. I have approved your refund request and you will receive your money back in the next couple of days. If you wish to com ... Jonas Höglund Showing packages and servicesClosed   Amelia   Updated May 16, 2024 at 7:39pm   3 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to hear that you found the solution to this.I will have this ticket closed now. [email protected] Disable multi-appointmentClosed   Amelia   Updated May 16, 2024 at 7:25pm   15 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this.There is a capacity to be set for each employee for specific services and thus I changed it to be the same as for services that you set up.My apologies if I alr ... Jonas Höglund New Catalouge in diviClosed   Amelia   Updated May 16, 2024 at 6:58pm   3 Most recent comment from Uroš Jovanović:Hello Jonas,Glad to hear that you found it.I will have this ticket closed now. Steffi Lost all email notification textsClosed   Amelia   Updated May 16, 2024 at 6:12pm   9 Most recent comment from Uroš Jovanović:Hello Steffi,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versio ... Jonas Höglund Not able to map employeeClosed   Amelia   Updated May 16, 2024 at 2:36pm   6 Most recent comment from Stefan Petrov:You are very welcome, Jonas.Looking forward to hearing from you soon. Joris small translation error + easy to fixClosed   Amelia   Updated May 16, 2024 at 12:10pm   2 Most recent comment from Stefan Petrov:Hello Joris,Thanks for reaching out to us and for pointing it out the issue. For the time being, you can translate this string (as well as the other) with the third party plugin such as LocoTranslate ... Carles ending notifications. Cron does not work for usClosed   Amelia   Updated May 16, 2024 at 10:02am   4 Most recent comment from Marko Davidović:Hello agian,You are most welcome, and we are glad that we were able to help you. This things can happen when there are some changes on hosting side on a server. So in general for any issues with with ... russell display issueClosed   Amelia   Updated May 16, 2024 at 9:54am   2 Most recent comment from Stefan Petrov:Hello rusell,Thanks for reaching out to us. For which service you get the description and prices distorted like this?