We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marcelo Category view questionsClosed   Amelia   Updated July 3, 2019 at 7:39am   4 Most recent comment from Isidora Markovic:Hi Marcelo,As you can see in my previous post "There is some issue with combination of parameters in shortcode."It is forward to my development team to investigate and it will be fixed in one of the ... Agamax79 Amelia customer AccountClosed   Amelia   Updated July 3, 2019 at 7:35am   4 Most recent comment from Isidora Markovic:Hi Agamax79,You are welcome.As you can find in our documentation about Amelia customer role(link already provided in previous post):The “Amelia Customer” role enables your customers to see their ... pelonorway Can't book in Front-endClosed   Amelia   Updated July 2, 2019 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello Caroline.I just visited your booking page, and successfully made an appointment Stripe & Klipp Kort with Ionela Frisør & Stylist on 11/07/2019 15:00.You can delete that, since it is only ... ejincollective WP Amelia Broken in Internet ExplorerClosed   Amelia   Updated July 1, 2019 at 12:22pm   27 Most recent comment from Isidora Markovic:Hi John, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Bogdan is on vacation, so I will answer you.I suppose that there is some ... Rohit Jaiswal How to book multiple service at timeClosed   Amelia   Updated July 1, 2019 at 11:13am   5 Most recent comment from Isidora Markovic:Hi Rohit, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Bogdan is on vacation, so I will answer you.It probably can be done with ... Marcelo Amelia 2.0 updateClosed   Amelia   Updated July 1, 2019 at 10:26am   6 Most recent comment from Isidora Markovic:Hi Marcelo,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Bogdan is on vacation so I will help you out. Upon activation, you stil ... Neoffices Problem with PayPalClosed   Amelia   Updated July 1, 2019 at 10:17am   8 Most recent comment from Isidora Markovic:Hi Neoffices,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Bogdan is on vacation so I will answer you. You are welcome.   If yo ... Zoe Tame Recurring event issuesClosed   Amelia   Updated July 1, 2019 at 10:14am   5 Most recent comment from Isidora Markovic:Hi Zoe, Sorry to hear your frustration, We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and ... christophe Integrate agenda with Outlook365Closed   Amelia   Updated July 1, 2019 at 10:08am   4 Most recent comment from Isidora Markovic:Hi Chris,Thank you for your suggestion. We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list an ... Glen Restricting bookings after 5pm the day beforeClosed   Amelia   Updated July 1, 2019 at 10:06am   2 Most recent comment from Isidora Markovic:Hi Glen,Thank you for your purchase.My suggestion is to check out Configuring schedule in the Amelia WordPress Booking Plugin where you can find instruction how you can make custom schedules.Best re ... mihlashes It seems you don't have a valid purchase of AmeliaClosed   Amelia   Updated July 1, 2019 at 8:30am   2 Most recent comment from Isidora Markovic:Hi mihlashes,Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. I see you bought the plugin on Envato. In ... Brendan Plugin Data DisappearedClosed   Amelia   Updated June 28, 2019 at 4:07pm   16 Most recent comment from Miloš Jovanović:HI Brendan,The pleasure is all mine.You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. I� ... Mike Wright Payment details not allowing entriesClosed   Amelia   Updated June 28, 2019 at 12:54pm   4 Most recent comment from Isidora Markovic:Hi Mike,You are welcome.Best regards. Nicholas Bozzo Google CalendarClosed   Amelia   Updated June 28, 2019 at 12:15pm   11 Most recent comment from Aleksandar Vuković:Hello again.I successfully logged in this time.However, I see that the URI is good there:Please check is the same URL from “Redirect URI” field and on "Create OAuth client ID" section in field ... damhnait Employee Breaks marked in Calendar ViewClosed   Amelia   Updated June 28, 2019 at 10:38am   4 Most recent comment from Aleksandar Vuković:You're not annoying, not by a long shot, we really appreciate all suggestions.I just spoke with my team, and they say they will be working on this. However, they don't think the breaks will ...