We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dave Bladon Setting up of servicesClosed   Amelia   Updated March 24, 2020 at 12:26pm   34 Most recent comment from [deleted]:Glad to hear that the issue is gone!You are welcome, Dave. Thanks, glad I could helpIf you have any other questions or concerns feel free to open a new ticket and we will gladly help,  Heinz Robert Pledging for feature request?Closed   Amelia   Updated March 24, 2020 at 12:19pm   4 Most recent comment from [deleted]:Yes, I agree, Heinz I just told that to point out that money isn't the only resource needed, time is needed and this is why we can't implement each feature right away and we don't tak ... Yves Recour Custom Font (or Google font) option?Closed   Amelia   Updated March 24, 2020 at 11:20am   2 Most recent comment from [deleted]:Hello Yves Recour, At the moment, the only two available options for the Font in Amelia -> Customize are the Roboto and Lato. But you can try adding this custom HTML to the page where you have you ... Yves Recour Remove phone numberClosed   Amelia   Updated March 24, 2020 at 11:16am   2 Most recent comment from [deleted]:Hello Yves Recour, Thank you for your purchase. Unfortunately, there isn't an option to remove the phone field from the booking form, but this element can be hidden with custom CSS, please sen ... Enzo Hide Employee from service cardClosed   Amelia   Updated March 24, 2020 at 10:47am   4 Most recent comment from Aleksandar Vuković:Hi again EnzoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The service description is shown only after clicking on the s ... Abigail Update pluginClosed   Amelia   Updated March 24, 2020 at 10:08am   4 Most recent comment from [deleted]:Hello Debbie, We didn't start using a different numbering system for the plugin versions, the screenshot you sent is for the Lite/free version of our plugin. You can check out the changelog for ... simonandru General Post-Purchased QuestionsClosed   Amelia   Updated March 24, 2020 at 10:02am   4 Most recent comment from Aleksandar Vuković:Hi again simonandruYou're welcome, glad I could help.1. I see. Good work with CSS. Unfortunately, there's no way we can skip that step.2. Not that I know of, unfortunately. You could prob ... Enzo html formatted email NotificationsClosed   Amelia   Updated March 23, 2020 at 4:57pm   2 Most recent comment from Aleksandar Vuković:Hello EnzoI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Byron Lopez Features requestsClosed   Amelia   Updated March 23, 2020 at 4:25pm   2 Most recent comment from Aleksandar Vuković:Hello ByronThanks for sharing this with us.I will forward the site to our development team, but I'll ask you to fill out our Amelia Survey (link in my signature), so you can add it for our devel ... Nicola Customise replies per bookingClosed   Amelia   Updated March 23, 2020 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello NicolaI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.This has been discussed, but it hasn't been implemented y ... Kal Google Calendar Syncing issue with some employeesClosed   Amelia   Updated March 23, 2020 at 2:36pm   2 Most recent comment from Aleksandar Vuković:Hello KalThank you for your purchase.I'm not sure what issues you're facing with the sync? Have you enabled "Remove Google Calendar Busy Slots" in Google Calendar Settings in Amelia Setting ... Francesco Critelli Error 400Closed   Amelia   Updated March 23, 2020 at 2:15pm   2 Most recent comment from [deleted]:Hello Francesco Critelli, Thank you for your purchase. Error 400 implies that the server was unable to process the request, they don't say much about the cause of the issue, unfortunately. Be ... simonandru Way to show public calendar?Closed   Amelia   Updated March 23, 2020 at 1:21pm   2 Most recent comment from Aleksandar Vuković:Hello simonandruThank you for your purchase.Technically, Amelia displays available appointments on front-end, and the unavailable time slots are grayed out and crossed out.You can try using [ameliasea ... Nicola Downloading client informationClosed   Amelia   Updated March 23, 2020 at 10:28am   2 Most recent comment from [deleted]:Hello Nicola, Apologies for replying late, we are not working on weekends. There is a possibility of Exporting appointments to a CSV file for a selected date range in Amelia. In the export file cust ... Heinz Robert Connect Wordpress UserClosed   Amelia   Updated March 20, 2020 at 3:29pm   6 Most recent comment from [deleted]:Hello Heinz, That is correct. No, they can't see other employees' appointments and events. They will be allowed to manage their own appointments and events. You can create one dummy emplo ...