We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marius Hide Background picture when service is selectedClosed   Amelia   Updated March 30, 2020 at 1:50pm   2 Most recent comment from [deleted]:Hello Marius,  The same applies here as in the previous ticket I replied - there isn't an option to remove this but it can be hidden with some custom CSS.  Please send me a link to the page wh ... Marius Can't turn off "Bringing anyone with you?"Closed   Amelia   Updated March 30, 2020 at 1:46pm   2 Most recent comment from [deleted]:Hello Marius, Thank you for your purchase. Could you please tell me are the screenshots for the same service? As you can set this option for each service, and it will be/or not be shown on the front ... Christopher UPDATINGClosed   Amelia   Updated March 30, 2020 at 1:30pm   6 Most recent comment from Aleksandar Vuković:Hi again ChristopherYou're welcomeYou can only send a confirmation e-mail after the event is booked. No notifications can be sent before something is booked. Susanna Townsend Front End Not LoadingClosed   Amelia   Updated March 30, 2020 at 12:26pm   2 Most recent comment from [deleted]:Hello Susanna, Apologies for replying late, we are not working on weekends. When I visit the page you sent in the ticket I see Amelia properly. Please look at the attachment. Could you please tel ... Karl Training Kessler EventsClosed   Amelia   Updated March 30, 2020 at 12:19pm   2 Most recent comment from [deleted]:Hello Karl Kessler, Thank you for your purchase and apologies for replying late, we are not working on weekends. Unfortunately, there isn't an option to duplicate Events in Amelia with its cur ... MUSTAFA DINANI Amelia Google RedirectClosed   Amelia   Updated March 30, 2020 at 12:10pm   2 Most recent comment from Aleksandar Vuković:Hello Mustafa.Thank you for your purchase.To change the URI, you'll need to go into your database, but please be careful when you update the table, because if you delete or add anything else, it ... Clemens BuchungClosed   Amelia   Updated March 30, 2020 at 11:47am   2 Most recent comment from [deleted]:Hello Clemens, Thank you for your purchase and apologies for replying late, we are not working on weekends. 1) This usually indicates that you tested the plugin while logged in with your account, so ... Manfred Customers Panel - Search - not displayedClosed   Amelia   Updated March 30, 2020 at 9:52am   4 Most recent comment from [deleted]:Hello Manfred, Great, glad to hear that! You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Heinz Robert API or SDK for Plugin Development?Closed   Amelia   Updated March 30, 2020 at 9:08am   9 Most recent comment from Aleksandar Vuković:Hi again HeinzNot front-end the customers see, but the front of the plugin, as in UI. We don't have any APIs, and thewhole plugin is modified (minimized) in public version of plugin (in our deve ... Daniel Erola Demo dataClosed   Amelia   Updated March 27, 2020 at 7:39pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase.All our demos are created by us with the help of WPBakery page builder, and with a Bridge theme template.We just modified it to have a different look, and cont ... Melanie New domainClosed   Amelia   Updated March 27, 2020 at 2:36pm   4 Most recent comment from Aleksandar Vuković:You're welcome, MélanieIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sian Evans Scrolling down too far on mobile after selecting a timeslotClosed   Amelia   Updated March 27, 2020 at 2:18pm   4 Most recent comment from Aleksandar Vuković:You're welcome SianGlad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Katherine Fung font size for confirmation formClosed   Amelia   Updated March 27, 2020 at 1:22pm   2 Most recent comment from [deleted]:Hello Katherine,  You can try changing the font by adding this custom HTML to the page where you have your Amelia shortcode: .amelia-app-booking input[type="text"], .am-modal.am-in-body input[type= ... Shakti Calendar - blocking timesClosed   Amelia   Updated March 27, 2020 at 1:04pm   2 Most recent comment from [deleted]:Hello Shakti, If you don't want to provide services for some periods you can set up the employees' work hours accordingly. So, you can set up different work time periods for different days ... lmi2014 Mutiple NotificationsClosed   Amelia   Updated March 27, 2020 at 10:39am   2 Most recent comment from [deleted]:Hello lmi2014, Yes, this is still the case, the notifications can be set on global level in Amelia, they are the same for all services/appointments. Unfortunately, there isn't an option to set ...