As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Public Tickets

Rachid Google 2 way syncClosed   Amelia   Updated June 15, 2020 at 11:38am   4 Most recent comment from [deleted]:Hello Rachid, Google events are not created in Amelia, if that is what you are trying to achieve. Google sync in Amelia works this way - appointments booked in Amelia will be created in employees&# ... Deborah SMS notfications not rechargingClosed   Amelia   Updated June 15, 2020 at 11:37am   4 Most recent comment from [deleted]:Hi Deborah,The newest plugin version is 2.7. You need to have to installed version 2.7. in order to recharge SMS balance, because we have changed the payment provider for recharging balance. Tristan Knapp IS SMS Reloading Fixed?Closed   Amelia   Updated June 15, 2020 at 11:35am   2 Most recent comment from Miloš Jovanović:HI Tristan,Thank you for your purchase.Sorry for late response, we are not working on weekends.Yes, this is fixed in our latest 2.7 version so please update the plugin and then you can recharge the S ... Wojciech Frycz Reccuring appointmentsClosed   Amelia   Updated June 15, 2020 at 11:34am   9 Most recent comment from [deleted]:Hello Wojciech Frycz, Apologies for replying late, we are not working on weekends. You are welcome. Thank you for the clarification. I see now after further investigation, it seems like when some ... Javier Mombiela Facebook AppointmentsClosed   Amelia   Updated June 15, 2020 at 11:07am   4 Most recent comment from [deleted]:You are welcome, Javier. It isn't planned so it won't be any time soon, unfortunately. I will add your email to the wait list for this feature request. If you have any other questions or c ... kriscii SMS Opt OutClosed   Amelia   Updated June 15, 2020 at 11:05am   6 Most recent comment from Aleksandar Vuković:Hello again ChrisSure, you can see the change log here:https://wpamelia.com/changelog/ Deepak Dhamuria Enable CaptchaClosed   Amelia   Updated June 15, 2020 at 11:03am   4 Most recent comment from [deleted]:Hello Kevin,Unfortunately no, there are not hidden fields available or any other way to prevent spam with the Amelia's current built-in features. We have reCaptcha in our to-do list, but for n ... Hanneke Kllaassen Appointment creation is not finalizedClosed   Amelia   Updated June 15, 2020 at 11:00am   3 Most recent comment from [deleted]:Hello Hanneke Klaassen, Thank you for your purchase and apologies for replying late, we are not working on weekends. Glad to see the issue is gone, thank you for letting us know. If you want to use ... ismael Total_persons and couponClosed   Amelia   Updated June 15, 2020 at 10:54am   13 Most recent comment from [deleted]:Hello Ismael,We recharged your SMS balance. Please note that we fixed this issue in the latest update of Amelia, version 2.7, so if you have updated the plugin you can recharge SMS balance in the b ... Christian Lara Disable option of select employeeClosed   Amelia   Updated June 15, 2020 at 10:29am   4 Most recent comment from Aleksandar Vuković:Hi again Christian.You can hide the employee's section from front-end with this CSS: div.am-select-service > form > div.el-form-item.am-select-employee-option { display: none !important; } As for ... Nemanja Bogdanovic pricingClosed   Amelia   Updated June 15, 2020 at 10:16am   4 Most recent comment from [deleted]:You are welcome, Nemanja. Apologies for replying late, we are not working on weekends. We have this in our feature requests list and I will add your vote to it, but for now that feature isn't p ... Astrid Storey Storey UpgradeClosed   Amelia   Updated June 15, 2020 at 10:12am   2 Most recent comment from Aleksandar Vuković:Hello AstridThank you for your purchase.If you activated the license in Amelia settings, the plugin should auto-update.If it doesn't, you will need to deactivate and delete Amelia from your Plugi ... Angelo timeslotClosed   Amelia   Updated June 15, 2020 at 9:50am   4 Most recent comment from Aleksandar Vuković:Hello Angelo1. The plugin has around 27MB in wp-content/plugins/ameliabooking/ folder. I'm not sure if you're referring to your database, but Amelia creates 40 tables there, which use a lot ... Jose Are fully automated Bookings possible for coaching/teaching services?Closed   Amelia   Updated June 15, 2020 at 9:43am   4 Most recent comment from Aleksandar Vuković:Will do, JoseI have forwarded that to our development team, so they can take a look at it as a feature suggestion for one of our future updates. Robert Belland Employee form won't list usersClosed   Amelia   Updated June 15, 2020 at 9:27am   2 Most recent comment from [deleted]:Hi Robert Belland,Thank you for the purchase.Can you please confirm that you are an user with Amelia Employee user role?In the Wordpress User dropdown will be listed only users with Amelia Employee ...