As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Ofek Sitbon Customize add appointment from admin panelClosed   Amelia   Updated June 15, 2020 at 9:25am   6 Most recent comment from Aleksandar Vuković:Hello again Ofek JS files are modified (minimized) in public version of plugin (in our development environment is accessible), but unfortunately I can not send you our source code because that is th ... Khoa Nguyen Editor role to inherit Amelia Employee RoleClosed   Amelia   Updated June 15, 2020 at 9:14am   2 Most recent comment from [deleted]:Hi Khoa Nguyen,Thank you for the purchase.With User Role Editor, you can add all Amelia Employee privileges to Editor role. You can download and install it from here - https://wordpress.org/plugins/ ... Riccardo Custom payment gatewayClosed   Amelia   Updated June 15, 2020 at 9:13am   4 Most recent comment from [deleted]:Hello Riccardo, Apologies for replying late, we are not working on weekends. You are welcome. We don't provide the source code of the plugin, the JS files are modified (minimized) in the publ ... Alanna Amelia updateClosed   Amelia   Updated June 15, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello AlannaPlease check out the attached article.Are You Getting “The link you followed has expired” Error in WordPress?There are a few things you can do to bypass this issue in the future. I sup ... Steve Deakin All catagories are not showing up in catalog viewClosed   Amelia   Updated June 15, 2020 at 8:41am   10 Most recent comment from [deleted]:Hello Steve,Apologies for replying late, we are not working on weekends. Glad to see the issue is resolved ! Thank you for letting us know. If you have any other questions or concerns feel free to o ... Tristan Knapp Amelia 2.7 Change LogClosed   Amelia   Updated June 15, 2020 at 7:59am   2 Most recent comment from [deleted]:Hello Tristan, Apologies for replying late, we are not working on weekends. You can check out the Changelog for Amelia, and its new features and improvements by following this link. If you have an ... Aron Redirect to Customer Panel on loginClosed   Amelia   Updated June 15, 2020 at 7:53am   2 Most recent comment from [deleted]:Hello Aron, Thank you for your purchase and apologies for replying late, we are not working on weekends. That isn't possible to setup in Amelia, unfortunately. The front-end Customer panel is o ... Noelle Leahy Booking form not showing on front endClosed   Amelia   Updated June 13, 2020 at 9:30pm   4 Most recent comment from Aleksandar Vuković:Hello NoelleThe issue was that all your services were hidden from front-end:After I enabled this slider for your 3 services, they appeared in the Gutenberg block:And the booking form worked just fine ... blitzind Multisite CompatibilityClosed   Amelia   Updated June 13, 2020 at 6:14pm   12 Most recent comment from Mark:Similar problem here.  Running latest MU and I can see basic Amelia on a subsite, but unable to enter license code to upgrade to release premium features.   Noelle Leahy Zoom integrationsClosed   Amelia   Updated June 12, 2020 at 4:49pm   4 Most recent comment from [deleted]:You are welcome, Noelle. You would need to check this out in your Zoom account, if more users can host meetings at the same time. You can check if you can find some answer about this here https://su ... Kevin Kiraly i have a new domainClosed   Amelia   Updated June 12, 2020 at 4:26pm   2 Most recent comment from Miloš Jovanović:HI Kevin,Thank you for your purchase.I disabled the license on this site http://www.masageohana.com/ so you can now use it on your new site.Just enter the license key on the new site in Amelia setti ... Timothy Schultz Disabling the customer's ability to choose staff membersClosed   Amelia   Updated June 12, 2020 at 3:50pm   5 Most recent comment from Miloš Jovanović:HI Timothy,You can put CSS code directly on the just include style tags like this #amelia-step-booking0 > div.am-select-service > form > div.el-form-item.am-select-employee-option{ display:none; } ... Krabardaf Group priceClosed   Amelia   Updated June 12, 2020 at 3:41pm   6 Most recent comment from [deleted]:You are welcome! If you have any other questions or concerns feel free to open a new ticket and we will gladly help.  John Hopwood Open Ended DurationClosed   Amelia   Updated June 12, 2020 at 3:13pm   2 Most recent comment from [deleted]:Hello John, There isn't a possibility to have a dynamic duration for the services in Amelia, the duration is static and set when you create them, unfortunately, like you saw. There is the work- ... Alistair Email notifications - Custom email conditional on event bookedClosed   Amelia   Updated June 12, 2020 at 3:07pm   3 Most recent comment from [deleted]:Hello Alistair, There isn't a possibility for conditional events in Amelia, or disabling them per event, unfortunately. But you can put the some information about the event in the Events' ...