We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Diarmuid Kelly Plugin conflict with SSL website authentication plugin and also a minify plugin for site loading speedsClosed   Amelia   Updated July 16, 2020 at 11:25am   4 Most recent comment from Aleksandar Vuković:Hello again MarkThis response may provide some clues:the booking system still loads some resources over http://, which are blocked on https://. I also see some errors related to the Content Security P ... Devin service selectionClosed   Amelia   Updated July 16, 2020 at 11:21am   2 Most recent comment from Aleksandar Vuković:Hello DevinOnly if you have multiple employees assigned to those services separately. Employees are the ones handling the appointments, and an employee can't work on multiple appointments at the ... Devin employee selectionClosed   Amelia   Updated July 16, 2020 at 11:19am   4 Most recent comment from Aleksandar Vuković:You're welcome DevinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jonas Coupon, employeeClosed   Amelia   Updated July 16, 2020 at 10:36am   2 Most recent comment from [deleted]:Hello Jonas Kazlauskas,1. No, it isn't possible to choose an employee for the coupons, only Services and Events with the current Amelia's built-in features. You would need to create separate ... Leonard Zakoor Why do users have to login twice?Closed   Amelia   Updated July 16, 2020 at 9:20am   12 Most recent comment from [deleted]:Hello there, That connection is made and requested - Amelia Employee WP user - because of the correct access and permissions to the panel (or the back-end of WP). So, if there isn't this connec ... Susan Warren Booking multiple groups for one time slotClosed   Amelia   Updated July 16, 2020 at 9:02am   6 Most recent comment from [deleted]:Hello Susan, Could you please tell me have you set this to true  "openedBookingAfterMin": trueand enabled the Minimum setting in Amelia -> Appointments -> Setting? And people can book for less tha ... Nintrara Übersichtlicher Online-Kalender zur einfachen Termin verwaltungClosed   Amelia   Updated July 16, 2020 at 8:56am   2 Most recent comment from Aleksandar Vuković:Hello Nintrara startsPlease note that the only supported language is English, so please translate your future responses.I don't understand what I'm being offered as a translation by Google ... Maui Price tagClosed   Amelia   Updated July 16, 2020 at 8:24am   8 Most recent comment from [deleted]:You are welcome, Maui.Please do and let me know if it helped! If you have any other questions or concerns feel free to open a new ticket and we will gladly help. charlie Admin visibility of available appointmentsClosed   Amelia   Updated July 16, 2020 at 8:16am   4 Most recent comment from [deleted]:You are welcome, Charlie. Unfortunately, such customization isn't covered by our support, and our developers won't have time for any customization in the near future. If you want you can t ... Incomia di Durso Daniele Customer PanelClosed   Amelia   Updated July 16, 2020 at 8:05am   2 Most recent comment from [deleted]:Hello Incomia di Durso Daniele,Thank you for your purchase. Yes, you have an older version of Amelia and this is why you can't see these features as they were added after that version. Please upd ... Mat Event notifications, staffClosed   Amelia   Updated July 16, 2020 at 7:32am   4 Most recent comment from Aleksandar Vuković:Hi MatSure, I will forward that to our development team.You can also add it as a feature request on this page. Steve Debugging Issue presistsClosed   Amelia   Updated July 15, 2020 at 5:07pm   4 Most recent comment from [deleted]:You are welcome, Steve. We are sorry to hear that you don't find Amelia suitable for your business.  In order to request a refund, you need to login to http://store.tms-plugins.com/ with the ... Cynthia Customizing Google Calendar entries when an appointment is madeClosed   Amelia   Updated July 15, 2020 at 4:52pm   3 Most recent comment from [deleted]:Hello Cynthia,Glad to see you managed to find a solution for removing the Google meet link from the Google calendar invites. Thank you for letting us know. For any information about appointments in Am ... Scott McCarthy Client NameClosed   Amelia   Updated July 15, 2020 at 4:39pm   4 Most recent comment from [deleted]:Hello Scott, Glad to see the concern is gone. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. Anne-Loes Event showing on page, but not in dashboardClosed   Amelia   Updated July 15, 2020 at 2:35pm   7 Most recent comment from Aleksandar Vuković:Hi again Anne-LoesProbably there's an issue somewhere in the database, but I can't say for sure until I take a look.Please provide me the credentials for that account which is facing this i ...