We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rupesh Patel Urgent please- Want to See Back end panel of one demo - ConsultingClosed   Amelia   Updated July 20, 2020 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello RupeshThank you for your purchase.Unfortunately, we do not have any back-end access for any other Demo site except for sports.wpamelia.comIt doesn't exist for the public, so I cannot provi ... Leanne Bird Email notificationsClosed   Amelia   Updated July 20, 2020 at 10:44am   4 Most recent comment from Aleksandar Vuković:Good news, LeanneThank you for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Robin Thet booking times in the agendaClosed   Amelia   Updated July 20, 2020 at 10:43am   8 Most recent comment from [deleted]:Hello Robin,Glad to see that worked, thank you for letting me know. You are welcome!You should update Amelia after we release a new version, since we work on improvements and new features/options all ... Daniel Hall Unsure what "Use service duration for booking a time slot" does exactly.Closed   Amelia   Updated July 20, 2020 at 10:26am   2 Most recent comment from [deleted]:Hello Daniel, Apologies for replying a bit later, we don't work on weekends. When this option "Use service duration for booking a time slot" is enabled, the available time slots for booking on ... Khoa Nguyen Auto google calendar send inviteClosed   Amelia   Updated July 20, 2020 at 10:26am   4 Most recent comment from Aleksandar Vuković:Hello KhoaIf you've Configured Google Calendar, and your employees are connected to their Google Calendars, you can enable these two sliders in Amelia Settings/Integrations/Google Calendar:Then, ... Natasha zoom integrationClosed   Amelia   Updated July 20, 2020 at 10:08am   2 Most recent comment from Aleksandar Vuković:Hello NatashaThank you for your purchase.I'm sorry, but I don't quite understand.If you integrated Zoom, and connected your employees with their Zoom accounts, it should work for all appoin ... elyanniz Services DescriptionClosed   Amelia   Updated July 20, 2020 at 9:57am   4 Most recent comment from Aleksandar Vuković:You're welcome elyannizIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Chris Scamurra Coupon CapabilityClosed   Amelia   Updated July 20, 2020 at 9:25am   2 Most recent comment from [deleted]:Hello Chris Scamurra, Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.Unfortunately, there isn't such possibility for Coupons in Amelia with its ... Alexandre problem with categoriesClosed   Amelia   Updated July 20, 2020 at 9:19am   2 Most recent comment from Aleksandar Vuković:Hello AlexandreIssues like this are usually caused by something being wrong in the database. I don't know if it was caused by you manually modifying the database table (which we do not recommend ... ReadingRoomFlorida Januszka Custom Address Feature in AppointmentsClosed   Amelia   Updated July 20, 2020 at 8:50am   2 Most recent comment from Aleksandar Vuković:Hello TonyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I will forward your suggestion to our development team, but I  ... Johnvincent Landis Subscribers through AmeliaClosed   Amelia   Updated July 20, 2020 at 8:12am   2 Most recent comment from Aleksandar Vuković:Hello Johnvincent LandisThank you for your purchase.Unfortunately, Amelia doesn't yet have Subscription as a feature.You can create a service which would be named "Bulk Purchase" for example, an ... Glenn Davidson Is it possible to add multiple locations for a single employee?Closed   Amelia   Updated July 19, 2020 at 6:22pm   3 Most recent comment from Glenn Davidson:Thank you. Not ideal, but at least a possible solution for now. I'll give that a try. Daniel Hall Which mail service is recommended for email notifications?Closed   Amelia   Updated July 18, 2020 at 12:40pm   5 Most recent comment from Aleksandar Vuković:Hi DanielYes, it is. PHP Mail has a higher chance of being treated as Spam than SMTP does.If you're to switch to SMTP, and if you encounter any issues, they could be caused by several reasons: 1 ... Daniel Hall How to auto assign an employee if there is only one?Closed   Amelia   Updated July 17, 2020 at 6:08pm   4 Most recent comment from Aleksandar Vuković:You're welcome DanielIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Agnieszka Services and categories are invisibleClosed   Amelia   Updated July 17, 2020 at 3:46pm   2 Most recent comment from [deleted]:Hello Agnieszka, Thank you for your purchase.It can be that you did some testing, booked appointments while logged in to WordPress and that your WordPress user got the Amelia Customer role as well, so ...