As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com

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Public Tickets

Baptiste Time setClosed   Amelia   Updated July 24, 2020 at 10:55am   2 Most recent comment from Aleksandar Vuković:Hello BaptisteYou need to first configure your default time slot step so it allows creation of Services with this duration. You can choose between 5 minutes, 10 minutes and 20 minutes.If you choose 5 ... Jack Admin nameClosed   Amelia   Updated July 24, 2020 at 7:40am   6 Most recent comment from [deleted]:Hello Jack, Of course, I understand your point. This is why we are trying to move as much as we can to the back-end of Amelia and we really try to explain everything in simple steps/instructions. Mo ... andrew gallagher Site generated passwords not workingClosed   Amelia   Updated July 24, 2020 at 7:20am   1 Most recent comment from andrew gallagher:Disregard Debbie van Cleef Questions about update 2.7Closed   Amelia   Updated July 23, 2020 at 7:07pm   6 Most recent comment from Aleksandar Vuković:You're welcome DebbieIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Plamen Amelia CheckoutClosed   Amelia   Updated July 23, 2020 at 11:24am   4 Most recent comment from [deleted]:Hello Plamen, You are welcome.Could you please tell me which version of Amelia do you have? You can check that on the Plugins page. The newest version is 2.8, so if you don't have that version ... Kal Default Therapist issueClosed   Amelia   Updated July 23, 2020 at 11:18am   4 Most recent comment from [deleted]:Hello Kal, The same applies - a random employee (that is available for that time slot) is added to the appointment when more employees are assigned to the same service and have the same time slots av ... Marc Menz Block out daysClosed   Amelia   Updated July 23, 2020 at 11:03am   6 Most recent comment from [deleted]:You are welcome, Marc.It is a day off if there are no appointments created until then. Any change you make in Amelia doesn't affect the already booked appointments, but the appointments that will ... Russell Barnett Calendar appointmentsClosed   Amelia   Updated July 23, 2020 at 10:51am   6 Most recent comment from [deleted]:You are welcome, Russell. Great, glad to see the issues are gone! I'm glad I could be of help.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. seviour PricingClosed   Amelia   Updated July 23, 2020 at 10:40am   2 Most recent comment from [deleted]:Hello David,Unfortunately, no, there isn't a possibility of setting more than one price for one event in Amelia with its current built-in features. We have this feature in our to-do list, but for ... Klervi Can't manage events with tagClosed   Amelia   Updated July 23, 2020 at 10:36am   4 Most recent comment from [deleted]:Hello Justin,  Yes, I assume this was solved as the user didn't respond. There was an empty space added to the end of the tag's name in the shortcode, by mistake. [ameliaevents tag=’ate ... Alexandre All categories and services deleted after updateClosed   Amelia   Updated July 23, 2020 at 9:13am   45 Most recent comment from [deleted]:Hello Alexandre, You are welcome. I forwarded this to our developers, and they needed to change the JS code. It is because you added shortcodes with IDs and the previous JS code can't work with ... Daniel Hall Possible to hide an employee's last name in the service-booking screen?Closed   Amelia   Updated July 23, 2020 at 7:56am   4 Most recent comment from Aleksandar Vuković:You're welcome DanielSorry I couldn't provide a positive response.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. カゲヤマ service 　IDClosed   Amelia   Updated July 22, 2020 at 3:47pm   2 Most recent comment from [deleted]:Hello カゲヤマ, Thank you for your purchase.The available time slots for booking are set by configuring the employees' work hours, not by setting up the Company work hours in Amelia -> Settin ... Martin Peake Preset service in formClosed   Amelia   Updated July 22, 2020 at 2:57pm   2 Most recent comment from [deleted]:Hello Martin Peake, Thank you for your purchase. You can offer one service per a booking form by using the shortcodes with services' IDs. For example, [ameliabooking service=1] if you want to ... Kensuke Google review link on follow up emailClosed   Amelia   Updated July 22, 2020 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello KensukeThank you for your purchase.You cannot link the review to the actual appointment, but you can add a link to a review, sure.Just add the URL in the email notification, and that's it.