We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kal Default Therapist issueClosed   Amelia   Updated July 23, 2020 at 11:18am   4 Most recent comment from [deleted]:Hello Kal, The same applies - a random employee (that is available for that time slot) is added to the appointment when more employees are assigned to the same service and have the same time slots av ... Marc Menz Block out daysClosed   Amelia   Updated July 23, 2020 at 11:03am   6 Most recent comment from [deleted]:You are welcome, Marc.It is a day off if there are no appointments created until then. Any change you make in Amelia doesn't affect the already booked appointments, but the appointments that will ... Russell Barnett Calendar appointmentsClosed   Amelia   Updated July 23, 2020 at 10:51am   6 Most recent comment from [deleted]:You are welcome, Russell. Great, glad to see the issues are gone! I'm glad I could be of help.If you have any other questions or concerns feel free to open a new ticket and we will gladly help. seviour PricingClosed   Amelia   Updated July 23, 2020 at 10:40am   2 Most recent comment from [deleted]:Hello David,Unfortunately, no, there isn't a possibility of setting more than one price for one event in Amelia with its current built-in features. We have this feature in our to-do list, but for ... Klervi Can't manage events with tagClosed   Amelia   Updated July 23, 2020 at 10:36am   4 Most recent comment from [deleted]:Hello Justin,  Yes, I assume this was solved as the user didn't respond. There was an empty space added to the end of the tag's name in the shortcode, by mistake. [ameliaevents tag=’ate ... Alexandre All categories and services deleted after updateClosed   Amelia   Updated July 23, 2020 at 9:13am   45 Most recent comment from [deleted]:Hello Alexandre, You are welcome. I forwarded this to our developers, and they needed to change the JS code. It is because you added shortcodes with IDs and the previous JS code can't work with ... Daniel Hall Possible to hide an employee's last name in the service-booking screen?Closed   Amelia   Updated July 23, 2020 at 7:56am   4 Most recent comment from Aleksandar Vuković:You're welcome DanielSorry I couldn't provide a positive response.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. カゲヤマ service 　IDClosed   Amelia   Updated July 22, 2020 at 3:47pm   2 Most recent comment from [deleted]:Hello カゲヤマ, Thank you for your purchase.The available time slots for booking are set by configuring the employees' work hours, not by setting up the Company work hours in Amelia -> Settin ... Martin Peake Preset service in formClosed   Amelia   Updated July 22, 2020 at 2:57pm   2 Most recent comment from [deleted]:Hello Martin Peake, Thank you for your purchase. You can offer one service per a booking form by using the shortcodes with services' IDs. For example, [ameliabooking service=1] if you want to ... Kensuke Google review link on follow up emailClosed   Amelia   Updated July 22, 2020 at 11:12am   2 Most recent comment from Aleksandar Vuković:Hello KensukeThank you for your purchase.You cannot link the review to the actual appointment, but you can add a link to a review, sure.Just add the URL in the email notification, and that's it. Dominik Mukrecki Booking form width issueClosed   Amelia   Updated July 22, 2020 at 11:00am   8 Most recent comment from Aleksandar Vuković:Hi again DominicCan you please provide me access to that page again, so I can try something else? Yann Pellegrin Google Calendar 2-way syncClosed   Amelia   Updated July 22, 2020 at 10:34am   14 Most recent comment from Aleksandar Vuković:Thanks YannThat worked.I can see that you have these events scheduled for today:So, when I connected my Employee to this calendar, I couldn't create an appointment during those hours, only 12:00 ... Alexander Call Amelia using an ajax function?Closed   Amelia   Updated July 22, 2020 at 9:47am   2 Most recent comment from Aleksandar Vuković:Hello AlexanderI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, but our deve ... Kennet Jansson "pending" vs "approved"Closed   Amelia   Updated July 22, 2020 at 9:29am   4 Most recent comment from Aleksandar Vuković:Hi again KenIf this is disabled, your front-end customers won't be able to submit a booking unless they fill in the minimum service capacity, but once they book for any capacity above minimum, t ... Hannah Chappell Search ResultsClosed   Amelia   Updated July 22, 2020 at 9:16am   2 Most recent comment from [deleted]:Hello Hannah Chappell,In the back-end the appointments are sorted by time on the Appointments page, and if you are asking about the Search view on the front-end and the list of Services, they can' ...