We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jessie Minimum time required before booking does not workClosed   Amelia   Updated July 24, 2020 at 3:25pm   2 Most recent comment from [deleted]:Hello Jessie, Could you please check if you have set your City timezone in your WOrdPress General Settings? As this timezone setting applies to Amelia as well. Also, this setting minimum time requir ... Arthur Arrêt de l'abonnementClosed   Amelia   Updated July 24, 2020 at 3:22pm   2 Most recent comment from [deleted]:Hello Arthur,I assume you ask about the refund process for the plugin (considering the Google translation of the ticket).We are sorry to hear that you don't find Amelia suitable for your busines ... Daniel Multiple bookingsClosed   Amelia   Updated July 24, 2020 at 2:18pm   4 Most recent comment from Aleksandar Vuković:You're welcome DanielIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Justin Artibise Delete a tagClosed   Amelia   Updated July 24, 2020 at 2:18pm   4 Most recent comment from Aleksandar Vuković:You're welcome JustinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Bookings from a third party websiteClosed   Amelia   Updated July 24, 2020 at 1:55pm   2 Most recent comment from [deleted]:Hello Daniel, That couldn't be possible with Amelia, it can work on one website only - the database is there. You can send data about Amelia bookings via hooks using the Webhooks feature, to som ... parv no notifications coming throughClosed   Amelia   Updated July 24, 2020 at 1:51pm   4 Most recent comment from Aleksandar Vuković:Hi again parvSince you're using PHP Mail, it's likely that all those emails are ending up in JUNK or SPAM folders. Since the test emails are going through, so should live ones, and if you c ... Virginie Valade Limit of service in a dayClosed   Amelia   Updated July 24, 2020 at 1:11pm   2 Most recent comment from [deleted]:Hello Virginie Valade, Thank you for your purchase. There isn't a possibility for setting up a limit on the number of appointments booked for one service on some period of time in Amelia with it ... Debbie van Cleef Possibility to suggest translationsClosed   Amelia   Updated July 24, 2020 at 1:03pm   2 Most recent comment from [deleted]:Hello Debbie,There isn't a possibility of suggesting translations, but if you translate Amelia to some language that isn't available now, you can send us your translations and we can includ ... shardul Need help with the events booking viewClosed   Amelia   Updated July 24, 2020 at 12:50pm   2 Most recent comment from Aleksandar Vuković:Hello ShardulThank you for your purchase.1. You cannot choose services through the [ameliasearch] shortcode. You can only set [ameliasearch today=1] if you want to show the search view with a presel ... jean-philippe BLOCH SMS NOTIFICATION CREDITSClosed   Amelia   Updated July 24, 2020 at 11:07am   2 Most recent comment from Aleksandar Vuković:Hello jean-philippeWhich version of the plugin are you using? We've had an issue with SMS refill in v2.6, but that has been fixed.Please update the plugin to v2.8, and you'll be able to refi ... Baptiste Time setClosed   Amelia   Updated July 24, 2020 at 10:55am   2 Most recent comment from Aleksandar Vuković:Hello BaptisteYou need to first configure your default time slot step so it allows creation of Services with this duration. You can choose between 5 minutes, 10 minutes and 20 minutes.If you choose 5 ... Jack Admin nameClosed   Amelia   Updated July 24, 2020 at 7:40am   6 Most recent comment from [deleted]:Hello Jack, Of course, I understand your point. This is why we are trying to move as much as we can to the back-end of Amelia and we really try to explain everything in simple steps/instructions. Mo ... andrew gallagher Site generated passwords not workingClosed   Amelia   Updated July 24, 2020 at 7:20am   1 Most recent comment from andrew gallagher:Disregard Debbie van Cleef Questions about update 2.7Closed   Amelia   Updated July 23, 2020 at 7:07pm   6 Most recent comment from Aleksandar Vuković:You're welcome DebbieIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Plamen Amelia CheckoutClosed   Amelia   Updated July 23, 2020 at 11:24am   4 Most recent comment from [deleted]:Hello Plamen, You are welcome.Could you please tell me which version of Amelia do you have? You can check that on the Plugins page. The newest version is 2.8, so if you don't have that version ...