We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Axel Some UX IssuesClosed   Amelia   Updated July 27, 2020 at 2:19pm   9 Most recent comment from Aleksandar Vuković:Hello AxelYou won't lose anything. Amelia doesn't delete any database tables when deleted from the website. Nick Changing front-end headingsClosed   Amelia   Updated July 27, 2020 at 1:40pm   3 Most recent comment from Aleksandar Vuković:Good news, NickThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jeffrey Need help for CSSClosed   Amelia   Updated July 27, 2020 at 1:23pm   2 Most recent comment from Aleksandar Vuković:Hello JeffreyI'm not sure I understand what you're trying to achieve.Where do you see the scroll effect? Can you provide me the log-in credentials for the panel, so I can take a look? Joep Daverveld Bug in changing servicesClosed   Amelia   Updated July 27, 2020 at 12:20pm   4 Most recent comment from [deleted]:Hello Joep Daverveld, You are welcome.Unfortunately, the services can't be removed from assigned services for one employee in Amelia if there are booked appointments for that service. You would n ... Claudia mandekic Renaming 'Events' to 'Sessions'Closed   Amelia   Updated July 27, 2020 at 11:59am   3 Most recent comment from [deleted]:Hello Claudia mandekic,Yes, like Nick said, we don't work on weekends, so apologies for replying a bit late.  You can change strings in the plugin by using the translation method, but in your ca ... James multiple emails to customers and change the cup to my logo in confirmed bookingClosed   Amelia   Updated July 27, 2020 at 11:27am   2 Most recent comment from Aleksandar Vuković:Hello JamesYou can change the Trophy image in ../wp-content/plugins/ameliabooking/public/img folder. The file name is trophy.svg. Please note that when you replace it, the new image also needs to be . ... Ian Bowden Can't save an eventClosed   Amelia   Updated July 27, 2020 at 10:55am   4 Most recent comment from [deleted]:Hello Ian, Apologies for replying late, we don't work on weekends.Sorry, I overlooked that you are on a localhost.1. Yes, you can move your license from one website to another. When you login to ... William Sams help with setting up ameliaClosed   Amelia   Updated July 27, 2020 at 10:51am   2 Most recent comment from Aleksandar Vuković:Hello WilliamService can have only one price. You can add paid extras to the service, so the price is increased based on what your customers select, but the flow that you're looking for cannot be ... Maui Rescheduled bookingsClosed   Amelia   Updated July 27, 2020 at 9:22am   5 Most recent comment from [deleted]:You are welcome, Maui.It would probably be helpful information. If it gets requested more by our users it will go to the top of the list and be considered for implementation sooner. If you have any ot ... Kieran mckeon Front End Employee no option to add a new customerClosed   Amelia   Updated July 27, 2020 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello KieranUnfortunately, that is something that cannot be done from the employee's panel. You can only play around with the Amelia Employee user role using a role management plugin, like User ... Justyna Appointment fo limited timeClosed   Amelia   Updated July 27, 2020 at 7:31am   2 Most recent comment from Aleksandar Vuković:Hello JustaThank you for your purchase.If you want to create them as services, my advice would be to create a new employee (since employees are the ones who provide the service, their working hours de ... parv same amelia bookings, two sitesClosed   Amelia   Updated July 27, 2020 at 7:22am   3 Most recent comment from Aleksandar Vuković:Hello parvSorry for the late response, we're not working on weekends.Unfortunately, what you're looking for to achieve is not possible with the built in features of the plugin.You can connec ... Ellie Harrington-Iturrioz availabilityClosed   Amelia   Updated July 24, 2020 at 7:29pm   7 Most recent comment from Aleksandar Vuković:You're welcome EllieIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Kieran mckeon Wp AmeliaClosed   Amelia   Updated July 24, 2020 at 7:21pm   6 Most recent comment from Aleksandar Vuković:You're welcome KieranIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Cory Calendar Time MismatchClosed   Amelia   Updated July 24, 2020 at 4:21pm   18 Most recent comment from [deleted]:You are welcome, Cory. For now, either that or setting up employees' Google calendars to be in the same timezone as WordPress. Of course, I hope this will be fixed soon!If you have any other ques ...