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Public Tickets

Ross Hutchinson Double BookingsClosed   Amelia   Updated August 3, 2020 at 2:09pm   7 Most recent comment from Aleksandar Vuković:You're welcome RossIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Daniel Hall Appointment next-day reminder via SMTPClosed   Amelia   Updated August 3, 2020 at 2:09pm   2 Most recent comment from Aleksandar Vuković:Hello DanielYou are correct, reminder emails simply use whichever Mail Service is selected under Notification Settings.You only need to add the event as described in our FAQ section, and that's ... Timothy Schultz NO email notifications working... HELP!!!Closed   Amelia   Updated August 3, 2020 at 2:07pm   4 Most recent comment from Aleksandar Vuković:Hello again TimothyAs far as I can see, the test notifications work:If you can't get it to show up in your inbox, please check your Spam folder as well.As for WooCommerce emails, I can see only ... Kanika Customer PanelClosed   Amelia   Updated August 3, 2020 at 1:27pm   2 Most recent comment from [deleted]:Hello Kanika, They receive this email from WordPress, not from Amelia, and it is sent because they are created as WP Users with the Amelia Customer role in your WordPress. If you don't want this ... Max Cowan notification email logsClosed   Amelia   Updated August 3, 2020 at 1:02pm   8 Most recent comment from [deleted]:Hello Max,  Apologies for replying a bit later, we don't work on weekends. Thank you, yes the approved/pending confirmations are logged, of course.  Could you please check your error log? I t ... jenny domingo Upload coupon codes?Closed   Amelia   Updated August 3, 2020 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello jennyI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The database tables behind this have a lot of foreign keys, so ... Kevin In-person vs. Zoom NotificationsClosed   Amelia   Updated August 3, 2020 at 12:57pm   4 Most recent comment from Aleksandar Vuković:Hi again KevinOf course, we plan on improving every aspect of Amelia, but it's a long process, as there are a lot of things to optimize, and a lot of requests by our customers. Our development te ... Forzy Working hoursClosed   Amelia   Updated August 3, 2020 at 12:55pm   2 Most recent comment from Aleksandar Vuković:Hello DenisWhy aren't you not able to update the plugin? You have some customization applied, or is it because the auto-updates don't work? If it's the latter, the issue is on our end, ... Mariia Panaran Critical issue on the site caused by Amelia pluginClosed   Amelia   Updated August 3, 2020 at 12:31pm   4 Most recent comment from [deleted]:Great, glad to see that everything is working well now. Thank you for letting me know. You are welcome. Glad to see you like working with Amelia If you have any other questions or concerns feel free ... Abel Bartolome VAT included or not includedClosed   Amelia   Updated August 3, 2020 at 12:26pm   2 Most recent comment from Aleksandar Vuković:Hello AbelThank you for your purchase, and for your suggestion.At the moment, as you know, adding Tax is only available through WooCommerce, but I will forward your suggestion to our development team ... Yoann Page with Amelia extremely slow to scroll on ChromeClosed   Amelia   Updated August 3, 2020 at 12:25pm   2 Most recent comment from [deleted]:Hello Yoann, Apologies for replying a bit later, we don't work on weekends.  Unfortunately, there is some conflict with the theme Divi, if you have it, the slow scrolling issue comes up. (If y ... Tania & John data basesClosed   Amelia   Updated August 3, 2020 at 12:02pm   6 Most recent comment from [deleted]:Hello Nilay Rajak, I've just replied to the ticket you opened regarding this matter, so please check it out and if you have any further questions please ask there so we can continue our communica ... Paka Monette Unable to save employee or serviceClosed   Amelia   Updated August 3, 2020 at 11:57am   3 Most recent comment from [deleted]:Hello Paka Monette,Thank you for your purchase and apologies for replying a bit later, we don't work on weekends.Glad to see you managed to find a solution to the issue you had. Thank you for let ... Khoa Nguyen Add to all employee schedule on customer event registrationClosed   Amelia   Updated August 3, 2020 at 11:53am   2 Most recent comment from [deleted]:Hello Khoa Nguyen,Apologies for replying a bit later, we don't work on weekends.Events are not synchronized with Google calendar in Amelia with its current built-in features, unfortunately. The G ... Eduardo De la Mora #15247341Closed   Amelia   Updated August 3, 2020 at 11:53am   2 Most recent comment from Aleksandar Vuković:Hello EduardoPlease log into http://store.tms-plugins.com/ with the credentials you received in your e-mail when you purchased the plugin, then navigate to Purchases/Amelia, and you can download the ...