As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Diana Ponce Whatsapp ConfirmationClosed   Amelia   Updated December 17, 2024 at 10:06am   4 Most recent comment from Stefan Petrov:Hi Diana, The reminders and scheduled notifications require a different setup as they rely on cron job configuration. To enable this, you’ll need to use a third-party plugin like WP Crontrol, which ... Michelle A Matthews Booking BackendClosed   Amelia   Updated December 17, 2024 at 6:56am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We can not say if this will work or not and how it can be setup since we do not have integration with any membership plugin and since we do not work with ... krisna purbaya Unable to Send WhatsApp Test MessagesClosed   Amelia   Updated December 16, 2024 at 3:10pm   10 Most recent comment from Stefan Petrov:Thanks a lot.  Looking forward to hearing from you. Best regards. Francisco Latapiat Google CalendarClosed   Amelia   Updated December 16, 2024 at 3:06pm   2 Most recent comment from Stefan Petrov:Hi Francisco, Thank you for reaching out to us! Both options are possible to configure: Each employee can connect their own Google Calendar to their account through the employee panel. Alternatively, ... Mhd Issue with Blocking Clients After a No-ShowClosed   Amelia   Updated December 16, 2024 at 1:58pm   2 Most recent comment from Uroš Jovanović:  Hello, Thank you for reaching out! In the upcoming version of Amelia, there will be an option to immediately block a customer after a no-show. You will be able to manually block a customer ... Fabio De Matteis Referrer URL in notification emailClosed   Amelia   Updated December 16, 2024 at 1:57pm   2 Most recent comment from Uroš Jovanović:Hello Fabio, Thank you for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feat ... Sarah Park Notifications not sendingClosed   Amelia   Updated December 17, 2024 at 11:51am   15 Most recent comment from Uroš Jovanović:Hello Sarah, I could not find that option, but we can do a remote AnyDesk session to try and resolve this for you. Let me know if that is fine with you. Kyle Kimber TimeBlock ScheduleClosed   Amelia   Updated December 16, 2024 at 1:02pm   6 Most recent comment from Uroš Jovanović:Hello Kyle, Thank you for your message. Yes, when a customer selects an employee or service on the front-end, they will indeed see a calendar displaying all the available time slots and days. This wil ... Sonali Internal server error with woocommerce paymentClosed   Amelia   Updated December 16, 2024 at 12:03pm   2 Most recent comment from Stefan Petrov:Hi Sonali, Thanks for reaching out to us. As per your screenshot, I can see that you are testing the booking form while logged in. Please, open a new incognito window and open a booking form is this w ... looptyloop Unwanted service stylingClosed   Amelia   Updated December 16, 2024 at 11:24am   6 Most recent comment from Stefan Petrov:Hi looptyloop, The only solution for your request is to hide the icons using the CSS code, as mentioned. Unfortunately, it's challenging to accommodate every individual request, as some users fin ... krisna purbaya Viewing Employee WagesClosed   Amelia   Updated December 16, 2024 at 11:14am   8 Most recent comment from Uroš Jovanović:Hello Krisna, Thank you for the update on this. I will have this ticket closed now. Tim Leyssens Inconsistent behaviour while booking services through client panelClosed   Amelia   Updated December 16, 2024 at 9:32am   13 Most recent comment from Stefan Petrov:Hi Tim, Thank you for your feedback. We are actually aware of this solution (I thought I had already recommended it earlier), but I’m glad to hear that it has resolved the issue for you. If you have ... Udo Font Size + Packet IconsClosed   Amelia   Updated December 16, 2024 at 8:36am   6 Most recent comment from Stefan Petrov:Hi Udo, Thanks, you can use this CSS code for customization   .ql-description p {    font-size: 25px!important;}       Custom code needs to be applied to the page where the booking form is. Dep ... eric voss voss minimum booking personsClosed   Amelia   Updated December 16, 2024 at 8:32am   4 Most recent comment from Stefan Petrov:Hi eric, When a customer makes a booking in Amelia, the system calculates the total number of attendees by including the customer booking (1) plus any additional customers accompanying them. For examp ... Imperial Notification after appointmentClosed   Amelia   Updated December 16, 2024 at 8:35am   9 Most recent comment from Marko Davidović:Hello again, We have checked this and in your console there is only one error and it is related to your server as you can see in the screenshot For this issue you need to reach out to your provider. ...