We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Garrick Booking setup/configurationClosed   Amelia   Updated March 17, 2021 at 2:35pm   2 Most recent comment from Aleksandar Vuković:Hello GarrickThank you for your purchase.It seems like you only need to configure the Default Appointment Status in Amelia's General Settings and set it to Pending.Then, when people book an appo ... Laurent translationClosed   Amelia   Updated March 17, 2021 at 12:29pm   2 Most recent comment from [deleted]:Hi Laurent,thank you for reaching out to us.Unfortunately at the moment we have limitation with using our plugin in two languages at the same time because services names, custom fields, categories and ... Josefh Fernando Mejia Leiva Configuracion del CalendarioClosed   Amelia   Updated March 17, 2021 at 12:08pm   2 Most recent comment from Aleksandar Vuković:Hello again Josefh FernandoI see this is a duplicate ticket so it will be closed. Hajjar AppsClosed   Amelia   Updated March 17, 2021 at 10:11am   6 Most recent comment from Aleksandar Vuković:Thank you, Hajjar!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mauricio Haquin multicurrencyClosed   Amelia   Updated March 17, 2021 at 10:02am   5 Most recent comment from Aleksandar Vuković:Hello MarcAs indicated in the other ticket - Amelia doesn't have multi currency, but if WooCommerce's multi-currency extension works for all other products, there's no reason why it wou ... Karl Blaza Customer AccountClosed   Amelia   Updated March 17, 2021 at 9:43am   2 Most recent comment from [deleted]:Hi Karl,thank you so much for reaching out to us.Unfortunately, we cannot customize the content that comes directly from WordPress, such as their emails.We can only influence Amelia.If you have any ot ... Sergio Adrian Lettieri eventosClosed   Amelia   Updated March 17, 2021 at 9:42am   2 Most recent comment from [deleted]:Hi Sergio,thank you for contacting us.I will be happy to answer your questions:You can enable different payment methods in different events, just go to Amelia > Events > one Event > Settings > Payme ... Gabriel Spinelli A service with a maximum of 1 person at a time has more than 1,Closed   Amelia   Updated March 17, 2021 at 9:27am   3 Most recent comment from Gabriel Spinelli:Thank you Michael anthony Best Amelia rhemesClosed   Amelia   Updated March 17, 2021 at 8:19am   2 Most recent comment from Aleksandar Vuković:Hello MichaelThank you for your purchase.We don't have a list of compatible themes, since there are thousands of themes out there, and they mostly work. Even if there are some conflicts with them ... Henning Gade Blocking i customerClosed   Amelia   Updated March 17, 2021 at 5:32am   3 Most recent comment from Henning Gade:Thanks.Done Joyce Wagter GCal redirect URL points to old staging site urlClosed   Amelia   Updated March 16, 2021 at 10:32pm   2 Most recent comment from [deleted]:Hi, Joyce!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Yes, sure.There are two ways to change the URI. One is by inspecting the page, and the ... Joshua Kemp CouponsClosed   Amelia   Updated March 16, 2021 at 10:22pm   2 Most recent comment from [deleted]:Hi, Joshua!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.Actually, it's possible to apply coupons only to individual Services and not to P ... Jin Yoon unable to add category errorClosed   Amelia   Updated March 16, 2021 at 9:07pm   4 Most recent comment from Aleksandar Vuković:That really is strange, Jin.There are some errors in the console, and in Amelia/Customize, when you click on Save, you'll see a 500 error come up. It's not defined in the console, so I don&# ... Alexander Bulley categories and services have gone missing on the booking page and header links not responsive on mainpageClosed   Amelia   Updated March 16, 2021 at 8:56pm   7 Most recent comment from Aleksandar Vuković:Hello VgAlexander's issue was that his employee wasn't assigned to any services in his profile, under "Assigned Services" tab. Christian Some issues in catalog view & general improvementsClosed   Amelia   Updated March 16, 2021 at 3:58pm   12 Most recent comment from [deleted]:Hi, Christian!I'm happy to help.1. Awesome!2. Please try this CSS, it's the only option for increasing the Package description width, unfortunately, it's not possible to change it separ ...