We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Enzo I can't create a PackagesClosed   Amelia   Updated March 22, 2021 at 1:48pm   11 Most recent comment from [deleted]:Hi Enzo,thank you for letting me know! I'm glad to hear everything works properly now.I apologize for the later response as we don't work on weekends.If you have any other questions or conce ... Rogier van der Heide payment optionsClosed   Amelia   Updated March 22, 2021 at 1:32pm   2 Most recent comment from [deleted]:Hi Rogier,thank you for reaching out to us; I apologize for the later reply as we don't work on weekends.We currently have a discount option of creating a coupon with a code that you can provide ... Mandy Oldfield Zoom linksClosed   Amelia   Updated March 22, 2021 at 12:17pm   2 Most recent comment from [deleted]:Hi Mandy,thank you for reaching out to us.I apologize for the later response as we don't work on weekends.Can you let me know if you have changed the placeholder in the email notification after c ... Caleb Colosky BugClosed   Amelia   Updated March 22, 2021 at 10:58am   2 Most recent comment from Aleksandar Vuković:Hello CalebHave you configured the %recurring_appointments_details% placeholder? If you have, did you add it to your employees' and customers' notification templates?This placeholder is sp ... ed houston how do I do a refund if someone cancels an appointment?Closed   Amelia   Updated March 22, 2021 at 10:56am   2 Most recent comment from Aleksandar Vuković:Hello EdThank you for your purchase.Amelia doesn't have any built-in features that would allow you to issue refunds automatically. You will need to do that from Stripe.In order to see which cust ... Gill Wilson Calandar Pick Date & Time lookClosed   Amelia   Updated March 22, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi, Gill!I apologize for the delayed response.And thank you for choosing Amelia.Issues like this one usually occur when Amelia's CSS wasn’t applied correctly or there is a conflict with another ... Thomas Hönemann Empolyee Password requiirementsClosed   Amelia   Updated March 22, 2021 at 10:23am   2 Most recent comment from [deleted]:Hi, Thomas!I apologize for the delayed response.And thank you for choosing Amelia.There are the same requirements that WordPress has: Employee panel password can include numbers, capitals, special ch ... Pascal DUMAS %dayClosed   Amelia   Updated March 22, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi, Pascal!I apologize for the delayed response.And thank you for choosing Amelia.Unfortunately, at the moment we don't have such a placeholder. We are always looking for ideas on how to make Ame ... Steve Deakin Resheduled appointments.Closed   Amelia   Updated March 22, 2021 at 9:57am   2 Most recent comment from Aleksandar Vuković:Hello SteveI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. I'll forward this to our development team, but I'll ... MARIMOUTOU AIDE PLUGIN AMELIAClosed   Amelia   Updated March 22, 2021 at 9:18am   2 Most recent comment from Aleksandar Vuković:Hello MARIMOUTOUThank you for your purchase.Please note that the only supported language is English, so please make sure to translate your future responses.If you created your employees before you con ... Mario Customer rolesClosed   Amelia   Updated March 22, 2021 at 9:15am   2 Most recent comment from Aleksandar Vuković:Hello MarioThank you for your purchase.Unfortunately, Amelia doesn't have any similar features, so what you're looking for to achieve is not possible.You would need to create separate servic ... Joao Bentes Employee panel is not loadingClosed   Amelia   Updated March 22, 2021 at 8:49am   2 Most recent comment from [deleted]:Hi, Joao!I apologize for the delayed response.And thank you for choosing Amelia.Please make sure that you added a correct shortcode to the page:[ameliaemployeepanel appointments=1 events=1] - for disp ... CherylAnn S Morgan Certain fields are not typeable - name , email, phone numberClosed   Amelia   Updated March 22, 2021 at 8:44am   2 Most recent comment from [deleted]:Hi, CherylAnn!I apologize for the delayed response.And thank you for choosing Amelia.This is normal if you test being logged in to your WP user. Please try to use incognito mode for testing bookings. ... Steve EventsClosed   Amelia   Updated March 19, 2021 at 11:06pm   5 Most recent comment from [deleted]:Hi, Steve!Thank you for the clarification.Is there a way to choose a room the events are in and can we set up a notification when events are possibly double booked in one room?  - Unfortunately, it&# ... Steve Deakin Amelia Notification emailsClosed   Amelia   Updated March 19, 2021 at 4:17pm   2 Most recent comment from [deleted]:Hi Steve,thank you for contacting us!This feature is in the works right now and is not yet included. You can currently only attach files in that format (such as pdf for contracts) in notifications for ...