We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Terry 2 employees as teamClosed   Amelia   Updated March 18, 2021 at 11:55pm   2 Most recent comment from [deleted]:Hi, Terry!Thank you for choosing Amelia.Unfortunately, It isn't possible to assign two or more employees to the same appointment in Amelia with its current features. Only one employee can be ass ... Jeromy Hoffee AlertsClosed   Amelia   Updated March 18, 2021 at 6:27pm   6 Most recent comment from [deleted]:Hi, Jeromy!Linux is the operating system of your server/hosting provider. Sorry for that, I will try to cut off unnecessary details and leave only essential information.Please install the WP Crontro ... Lynsey McGee Email notifications with incorrect timesClosed   Amelia   Updated March 18, 2021 at 5:57pm   4 Most recent comment from [deleted]:Hi, Lynsey!Please use this email address: [email protected] Regards. Terry Booking wizard shortcodeClosed   Amelia   Updated March 18, 2021 at 5:11pm   3 Most recent comment from [deleted]:Hi again, Markus!Please open the Amelia -> Customize page, click on "Reset" and then on "Save". That should resolve the issue.Best Regards.  Iurii Buzhniak ameliaClosed   Amelia   Updated March 18, 2021 at 4:42pm   2 Most recent comment from [deleted]:Hi, Iurii!Thank you for your interest in Amelia.I'm not sure how the booking is supposed to work in this case, so please provide us with more details.Best Regards.  Gary Brett ICS file attach to emailClosed   Amelia   Updated March 18, 2021 at 3:47pm   12 Most recent comment from [deleted]:Hi Gary,thank you for contacting back!So, I have checked with colleagues as well, since it is very strange that Paddle will not allow you to make a transaction.Can you please log into the TMS Store  ... Jenna Wentzel Employee email notificationsClosed   Amelia   Updated March 18, 2021 at 3:19pm   2 Most recent comment from [deleted]:Hi, Jenna!Thank you for choosing Amelia.Please make sure that the Employee's email address is correct and that you enabled the Notifications to Employee on the Amelia -> Notifications page.Also, ... Cristi Disable Filters and labelsClosed   Amelia   Updated March 18, 2021 at 2:47pm   4 Most recent comment from [deleted]:Hi Cristi,thank you for the kind reply and link provided.I can see that Event Status filter is missing.Have you used CSS to hide it? It could have been the cause of the layout breakage. Please let me ... Klaus Patzak date filter in search viewClosed   Amelia   Updated March 18, 2021 at 2:35pm   7 Most recent comment from Klaus Patzak:Hi Liza!Thanks for letting me know. I just suggested this feature.Best regardsKlaus Laura VILLERS reservationsClosed   Amelia   Updated March 18, 2021 at 1:56pm   4 Most recent comment from [deleted]:Hi Laura!thank you for the kind reply.I cannot give you an exact date, as this is still in development; however we are hoping to have these features such as deposit and expanded customization for Amel ... Laura VILLERS different Price in one service timeClosed   Amelia   Updated March 18, 2021 at 11:45am   3 Most recent comment from Aleksandar Vuković:Hello LauraThank you for sharing that with everyone!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Romuled CustomizationClosed   Amelia   Updated March 17, 2021 at 11:15pm   2 Most recent comment from [deleted]:Hi, Romuled!Thank you for choosing Amelia.Please open the Amelia -> Customization page, click on "Reset" and then on "Save". That should resolve the issue.Best Regards.  Alexandre 2 Google Calendars for one userClosed   Amelia   Updated March 17, 2021 at 9:57pm   4 Most recent comment from [deleted]:Hi, Alexandre!I'm glad I could help.1. I just saw that suggested feature already so I voted for it. - That's great, thank you for your time.2. For the 2nd option I'm not sure to underst ... Kelsey Custom FieldsClosed   Amelia   Updated March 17, 2021 at 8:52pm   4 Most recent comment from Aleksandar Vuković:Thank you for your feedback, KelseyI'll make sure to add this to our documentation until the issue is resolved. Mei Chi Lo Coupon and paymentClosed   Amelia   Updated March 17, 2021 at 2:43pm   2 Most recent comment from Aleksandar Vuković:Hello Mei Chi LoThe issue here is not related to the coupon, since it's constantly spinning no matter what.Are there any services available on your website that offer on-site payments, so i can t ...