We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeromy Hoffee NotificationsClosed   Amelia   Updated March 24, 2021 at 8:10am   4 Most recent comment from Aleksandar Vuković:You're welcome, JeromyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Pontus Wirsching Amelia IntegrationClosed   Amelia   Updated March 24, 2021 at 7:50am   4 Most recent comment from [deleted]:Hi Pontus,thank you very much for clarifying!The Special Days currently need to be entered manually, unfortunately.Unfortunately we don't have hooks (action and filters) at the moment. What we ha ... Selim Different UI on different theme of WPClosed   Amelia   Updated March 24, 2021 at 7:45am   4 Most recent comment from [deleted]:Hi Selim,thank you for the kind reply!As advised, in case that Amelia works for you on one theme, and it does not display well on another, then that is a compatibility issue with the theme in question ... Horses Unplugged how to upgradeClosed   Amelia   Updated March 23, 2021 at 11:01pm   2 Most recent comment from [deleted]:Good day!Thank you for your inquiry. If you upgrade the license, you will have to pay only the difference between the two licenses that will be calculated respectively (so, the time you were using Ame ... Egor Sokol Choose Employee and Service CategoryClosed   Amelia   Updated March 23, 2021 at 10:38pm   2 Most recent comment from [deleted]:Hi, Egor!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.So, as far as I understand, the remaining issue is the one that relates to the Customiza ... [email protected] integration woo commerceClosed   Amelia   Updated March 23, 2021 at 10:30pm   2 Most recent comment from [deleted]:Hi, Renier!I apologize for the delayed response.At the moment it is not possible to book multiple appointments at once, unfortunately. WooCommerce integration is playing the role of payment getaway in ... Lark Oxler Oxler Calendar SynchronizationClosed   Amelia   Updated March 23, 2021 at 6:25pm   3 Most recent comment from Lark Oxler Oxler:Hi Liza:Thanks so much for the reply! Appreciated.  Daniel pay-what -you-can pricingClosed   Amelia   Updated March 23, 2021 at 3:26pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Each service or event needs to hav ... Monika Groh All Services deletedClosed   Amelia   Updated March 23, 2021 at 3:25pm   12 Most recent comment from Aleksandar Vuković:You're welcome, MonikaGlad I could be of service!May I ask you for a small favor if you don’t mind?  Can you, please, leave a review on Capterra, and the Lite version of Amelia if you have ... Denis Lord Adding new notificationsClosed   Amelia   Updated March 23, 2021 at 2:54pm   2 Most recent comment from Aleksandar Vuković:Hello DenisThis cannot be done. You can only modify existing email and SMS notifications, but you can't add new ones. Santiago Malizia WooCommerce My Account IntegrationClosed   Amelia   Updated March 23, 2021 at 2:54pm   13 Most recent comment from Aleksandar Vuković:Hi again SantiagoWell, when you're creating a package, you choose which services will be included and how many appointments can be booked per service. So, when they purchase a package, they get ... Arno Hoffrichter Set-UpClosed   Amelia   Updated March 23, 2021 at 2:27pm   2 Most recent comment from [deleted]:Hi Arno,thank you for the inquiry!You can add this custom CSS to have the option for choosing the employee: #amelia-step-booking0 > div.am-select-service > form > div.el-form-item.am-select-employee-o ... Jacob Eggebeen More Payment ProcessorsClosed   Amelia   Updated March 23, 2021 at 2:11pm   2 Most recent comment from [deleted]:Hi Jacob,thank you for the kind inquiry.Unfortunately, we don't have any particular integration for payments currently in plan; however, you can suggest it here.Users will be able to vote for it ... Giorgio Package of EventsClosed   Amelia   Updated March 23, 2021 at 2:05pm   2 Most recent comment from Aleksandar Vuković:Hello GiorgioThank you for your purchase.Packages can only be used for services (appointments), and they can't be used for Events.Events can be configured in a way that they contain multiple date ... Amelie Plugin is not displayed correctlyClosed   Amelia   Updated March 23, 2021 at 1:50pm   6 Most recent comment from Aleksandar Vuković:You're welcome, AmelieWhat do you mean exactly? Where do you want to hide that from? Can you show me a screenshot, and provide me a URL where I can see the form?