We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

serhan buyukiscan localisation of notification emailsClosed   Amelia   Updated March 16, 2021 at 2:05pm   2 Most recent comment from Aleksandar Vuković:Hello again SerhanAt the moment, something like this is not possible.Our developers are currently working on an integration with WPML, which will allow this to happen. I cannot tell you when this feat ... serhan buyukiscan dynamically load the booking form in feClosed   Amelia   Updated March 16, 2021 at 2:02pm   4 Most recent comment from Aleksandar Vuković:I'm glad to hear that, serhanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Simona Georgieva Amelia booking can employees be asigned automaticallyClosed   Amelia   Updated March 16, 2021 at 1:53pm   4 Most recent comment from [deleted]:Hi Simona, thank you for the kind reply!We are working on expanding other options; we will soon release an update (I cannot pinpoint exactly on what date), that will allow the removal of this field.U ... Graham heldreth Service TimesClosed   Amelia   Updated March 16, 2021 at 1:35pm   2 Most recent comment from [deleted]:Hi, Graham!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.You can set the Default Time Slot Step to 15 mins in Amelia -> General Settings, and ... Kelli Gwilliam Employee Panel Page URLClosed   Amelia   Updated March 16, 2021 at 12:03pm   2 Most recent comment from [deleted]:Hi, Kelli!I apologize for the delayed response, we don't work on weekends.And thank you for choosing Amelia.1. You should create a separate page on your website, add the [ameliaemployeepanel appo ... Marta Raffaelli CalendarioClosed   Amelia   Updated March 16, 2021 at 9:36am   2 Most recent comment from [deleted]:Hi Marta,thank you for letting us know.Can you please check if Locations are connected with Services (in Services settings) and with Employees (in Employees settings, and in Employees Work hours)?Ple ... Alejandro Ramirez Email notifications logClosed   Amelia   Updated March 16, 2021 at 9:19am   2 Most recent comment from [deleted]:Hi Alejandro, thank you so much for contacting us; I'm sorry to hear this happened. Can we first do a quick rundown of the steps please; because depending on the server, there are different confi ... Ellie Categories and services not savingClosed   Amelia   Updated March 16, 2021 at 8:56am   10 Most recent comment from [deleted]:Hello Vg, Please open a private ticket, so you can share access to your website if needed and we will gladly help out in resolving the issue you have on your website. Thank you! David I need to create an internal fieldClosed   Amelia   Updated March 16, 2021 at 8:20am   2 Most recent comment from [deleted]:Hi David,thank you for contacting us!If these fields need to be entered by the patient, you can add custom fields for text or attachments.If they need to be entered by the medical professionals, you c ... Sharon Kelly Page not loadingClosed   Amelia   Updated March 15, 2021 at 9:13pm   2 Most recent comment from [deleted]:Hi, Sharon!I apologize for the delayed response, we don't work on weekends.I checked the URL you provided and it seems like you managed to get it to work. Please confirm that.Best Regards.  Gerlinde Free eventsClosed   Amelia   Updated March 15, 2021 at 8:02pm   6 Most recent comment from Aleksandar Vuković:Hello GerlindeI'm not sure exactly when we added that, but it has been a couple of months for sure.You can check out our Change logand subscribe to our Newsletter, so you don't miss relea ... Karen price per personClosed   Amelia   Updated March 15, 2021 at 3:38pm   2 Most recent comment from [deleted]:Hi again, Karen!I responded to the other ticket you have, so I guess there's no need to duplicate the same information.Best Regards.  Emmanuel Dodoo Cann My service description does not AppearClosed   Amelia   Updated March 15, 2021 at 3:24pm   2 Most recent comment from [deleted]:Hi, Emmanuel!I apologize for the delayed response.And thank you for choosing Amelia.If you're talking about this page https://www.flowmedicareservices.co.uk/bookings/ , then it's a Step-by ... GRECO Error message when we personalize.Closed   Amelia   Updated March 15, 2021 at 3:21pm   2 Most recent comment from Aleksandar Vuković:Hello GRECOThank you for your purchase.You've got a broken form. Please go into Amelia/Customize and click on Reset, and then on Save. If that also doesn't work deactivate the plugin and a ... stefan hamburger Employee Time ZoneClosed   Amelia   Updated March 15, 2021 at 3:21pm   3 Most recent comment from Aleksandar Vuković:Hello Stefan, and SCIUnfortunately, what you're trying to achieve is not possible in back-end, since back-end times are inherited from WordPress' general settings.You can configure the front ...