We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Thomas James Latter Timezone DisplayClosed   Amelia   Updated March 15, 2021 at 11:52am   2 Most recent comment from [deleted]:Hi Thomas, thank you for reaching out to us.You can go to Amelia > Settings > General Settings, and activate the option Show booking slots in client time zone. In this way clients will see the appo ... Mandy Oldfield ServicesClosed   Amelia   Updated March 15, 2021 at 11:13am   2 Most recent comment from [deleted]:Hi, Mandy! I apologize for the delayed response.And thank you for choosing Amelia.Unfortunately, it's not possible with the current built-in features in Amelia. But we are always looking for ide ... Elias Time ZoneClosed   Amelia   Updated March 15, 2021 at 11:01am   6 Most recent comment from [deleted]:Hello SCI, I will add your vote for this feature request, and you can also suggest it here, or check if there is the same feature request there and vote for it. It isn't planned , so we can ... Martin Zibauer How to open calendar from custom button?Closed   Amelia   Updated March 15, 2021 at 10:50am   4 Most recent comment from Aleksandar Vuković:You're welcome, MartinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alexandre Is there a way to allow non-users guests to book?Closed   Amelia   Updated March 15, 2021 at 10:38am   4 Most recent comment from Aleksandar Vuković:You're welcome, AlexandreIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Sheila Zayas Google Maps API not workingClosed   Amelia   Updated March 15, 2021 at 10:22am   12 Most recent comment from [deleted]:Hi Sheila,thank you for letting me know!I apologize for the later response; we don't operate on weekends.The Google Map is only for back-end view, in Locations tab, and it is not being shown on f ... Helmut Berger Attachement File/URLClosed   Amelia   Updated March 15, 2021 at 10:09am   8 Most recent comment from [deleted]:Hello [email protected], Daniel, We implemented an option for the attachments to be sent to employees via email notifications in the released version 3.1 of Amelia https://wpamelia.com/change ... Paul Shears Gifting an AppointmentClosed   Amelia   Updated March 15, 2021 at 9:59am   2 Most recent comment from [deleted]:Hi Paul,thank you so much for reaching out to us; I apologize for the late reply as we don't work on weekends.There isn't such possibility in Amelia with its current built-in features, unfor ... Stefan Vanluyten Display of notes in calendar viewClosed   Amelia   Updated March 15, 2021 at 9:52am   2 Most recent comment from Aleksandar Vuković:Hello StefanThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I'll forward this to our deve ... alfredo zavala RESERVATION STATUS PROBLEMClosed   Amelia   Updated March 15, 2021 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello AlfredoI can only see the "Congratulations" screen, which is the same for approved and pending appointments, so can you please check the Appointments section in Amelia, and see if they're ... Ronald Brands Multiple booking is one sessionClosed   Amelia   Updated March 15, 2021 at 9:25am   2 Most recent comment from [deleted]:Hi Ronald,thank you for contacting us.I apologize for the late reply as we don't work on weekends.On a regular service booking, one booking can made at a time. If you set the service as recurring ... sonja I can't upgrade my AmeliaClosed   Amelia   Updated March 15, 2021 at 8:30am   4 Most recent comment from Aleksandar Vuković:Hello Sonja.As far as I can see, this license is currently active on canadianparalegalonline.caWe've deactivated the license from that website, so you should be able to activate it now. If the ... Francesca Still Woocommerce checkout issue and customization enquiryClosed   Amelia   Updated March 15, 2021 at 8:06am   2 Most recent comment from Aleksandar Vuković:Hello FrancescaThank you for your purchase.1. Does this happen to regular products, purchased through WooCommerce? Amelia is only sending the data of the appointment or event to WooCommerce, so there ... Thorsten Weimar MembershipClosed   Amelia   Updated March 14, 2021 at 7:39pm   4 Most recent comment from [deleted]:Hi, Katie!I apologize for the delayed response.Could you please try enabling the "Automatically create Amelia Customer user" option in Amelia -> Settings -> Roles settings?Amelia's Customer (and ... Francisco Etchepareborda Calendar in frontClosed   Amelia   Updated March 14, 2021 at 10:14am   3 Most recent comment from Francisco Etchepareborda:Thank you, I got it!