As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

Jacob Eggebeen Group DiscountsClosed   Amelia   Updated March 25, 2021 at 3:59pm   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear that this won't work for you, Jacob.Our developers are currently working on a new Customize feature, where a lot more options will be added in the initial release. More wi ... Samuel MALKA Single Employee Appointment Booking FormClosed   Amelia   Updated March 25, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hi Samuel,thank you for the kind inquiry!You would just need to check ID's for this.For example, you would like to display an employee who's ID is 4 in the Amelia > Employee list.So you wou ... misterwoodman Woodruff Need to replace Dev domain with live Production domainClosed   Amelia   Updated March 25, 2021 at 2:31pm   4 Most recent comment from Aleksandar Vuković:Hello misterwoodmanThank you for letting us know the issues have been resolved. In our next version, we will make the Redirect URI fields editable, so you won't need to go through the database. Marcus Multiple usersClosed   Amelia   Updated March 25, 2021 at 1:21pm   2 Most recent comment from [deleted]:Hi Marcus,thank you for the kind inquiry!Yes, it's possible for each employee to have their own Google Calendar connected, and also separate them as Zoom Users. On the Calendar, each employee wil ... Hassan Zoorani Adding a Cron for appointment reminderClosed   Amelia   Updated March 25, 2021 at 12:28pm   4 Most recent comment from [deleted]:Hi Hassan,thank you for letting me know!Please check if you are using the latest version of WPCrontrol; in case that you do and the issue persists,it would be needed to reach out to WPCrontrol tech su ... Henk Different last time for serviceClosed   Amelia   Updated March 25, 2021 at 11:52am   4 Most recent comment from [deleted]:Hi Hank,thank you for letting me know; you can always suggest the flexible work hours as a feature request here, or check if there is such request there and vote for it.  If you have any other quest ... Tod Eltzroth Cant block out daysClosed   Amelia   Updated March 25, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Tod!Thank you for choosing Amelia.How exactly do you try to set them as Days off? If you have Admin access, you can't do it through the Employee panel, only from the back-end. These days sho ... Mr Mark Martin Email notification to employee AND site admin?Closed   Amelia   Updated March 25, 2021 at 10:00am   2 Most recent comment from [deleted]:Hello Mr. Martin,thank you for taking time to contact us!Sure, this can be arranged:Please go to Amelia > Settings > Notifications, and scroll down. You will see an option called Send all notificatio ... Lars Lindtner Issues connecting to Google CalendarClosed   Amelia   Updated March 25, 2021 at 9:48am   2 Most recent comment from [deleted]:Hi Lars,thank you for reaching out to us!This usually happens when Google tries to assign multiple calendar tokens to the same employee, in wp_amelia_providers_to_google_calendar table in the database ... Martini Feature about more detailed package information requestClosed   Amelia   Updated March 25, 2021 at 9:44am   2 Most recent comment from [deleted]:Hello Martini,thank you for sharing that with us, and for taking time to contact us!You can suggest that as a feature request here, or check if there is such request there and vote for it. Users will ... Surace Michael Event Calendar Booking ViewClosed   Amelia   Updated March 25, 2021 at 7:18am   4 Most recent comment from [deleted]:Hi Michael,thank you for providing more details!I see - you currently have search / classic view for the Services. For the Events unfortunately at the moment, we only have the tab view, like the one y ... Naomi Services gone, availability not correctClosed   Amelia   Updated March 25, 2021 at 7:04am   11 Most recent comment from [deleted]:Thank you for informing me, Naomi; I'm happy to hear it works now.If you need any further assistance, please let me know.I wish you a great day in the meantime. Gonzalo Sebastian Cayo Bejarano About message for remenber buyers about their serviceClosed   Amelia   Updated March 24, 2021 at 9:54pm   2 Most recent comment from [deleted]:Hi, Gonzalo!Thank you for choosing Amelia.Yes, sending Reminder notifications requires a special setting named cron.Cron is a Linux utility that schedules a command or script on your server to run aut ... Germaine Muller Send a booking linkClosed   Amelia   Updated March 24, 2021 at 9:49pm   2 Most recent comment from [deleted]:Hi, Germaine!Thank you for choosing Amelia.I'm afraid, there's no such a built-in feature in Amelia at the moment.I'm not sure if you're referring to Amelia Notifications, but just ... Lars Lindtner Question related to time slotsClosed   Amelia   Updated March 24, 2021 at 9:37pm   2 Most recent comment from [deleted]:Hi, Lars!Thank you for choosing Amelia.At the moment it's possible to set Service's duration only up to 23h 30min within the same day. So, a booking can't start at 20:00 and end at 04: ...