We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Henk Different last time for serviceClosed   Amelia   Updated March 25, 2021 at 11:52am   4 Most recent comment from [deleted]:Hi Hank,thank you for letting me know; you can always suggest the flexible work hours as a feature request here, or check if there is such request there and vote for it.  If you have any other quest ... Tod Eltzroth Cant block out daysClosed   Amelia   Updated March 25, 2021 at 10:34am   2 Most recent comment from [deleted]:Hi, Tod!Thank you for choosing Amelia.How exactly do you try to set them as Days off? If you have Admin access, you can't do it through the Employee panel, only from the back-end. These days sho ... Mr Mark Martin Email notification to employee AND site admin?Closed   Amelia   Updated March 25, 2021 at 10:00am   2 Most recent comment from [deleted]:Hello Mr. Martin,thank you for taking time to contact us!Sure, this can be arranged:Please go to Amelia > Settings > Notifications, and scroll down. You will see an option called Send all notificatio ... Lars Lindtner Issues connecting to Google CalendarClosed   Amelia   Updated March 25, 2021 at 9:48am   2 Most recent comment from [deleted]:Hi Lars,thank you for reaching out to us!This usually happens when Google tries to assign multiple calendar tokens to the same employee, in wp_amelia_providers_to_google_calendar table in the database ... Martini Feature about more detailed package information requestClosed   Amelia   Updated March 25, 2021 at 9:44am   2 Most recent comment from [deleted]:Hello Martini,thank you for sharing that with us, and for taking time to contact us!You can suggest that as a feature request here, or check if there is such request there and vote for it. Users will ... Surace Michael Event Calendar Booking ViewClosed   Amelia   Updated March 25, 2021 at 7:18am   4 Most recent comment from [deleted]:Hi Michael,thank you for providing more details!I see - you currently have search / classic view for the Services. For the Events unfortunately at the moment, we only have the tab view, like the one y ... Naomi Services gone, availability not correctClosed   Amelia   Updated March 25, 2021 at 7:04am   11 Most recent comment from [deleted]:Thank you for informing me, Naomi; I'm happy to hear it works now.If you need any further assistance, please let me know.I wish you a great day in the meantime. Gonzalo Sebastian Cayo Bejarano About message for remenber buyers about their serviceClosed   Amelia   Updated March 24, 2021 at 9:54pm   2 Most recent comment from [deleted]:Hi, Gonzalo!Thank you for choosing Amelia.Yes, sending Reminder notifications requires a special setting named cron.Cron is a Linux utility that schedules a command or script on your server to run aut ... Germaine Muller Send a booking linkClosed   Amelia   Updated March 24, 2021 at 9:49pm   2 Most recent comment from [deleted]:Hi, Germaine!Thank you for choosing Amelia.I'm afraid, there's no such a built-in feature in Amelia at the moment.I'm not sure if you're referring to Amelia Notifications, but just ... Lars Lindtner Question related to time slotsClosed   Amelia   Updated March 24, 2021 at 9:37pm   2 Most recent comment from [deleted]:Hi, Lars!Thank you for choosing Amelia.At the moment it's possible to set Service's duration only up to 23h 30min within the same day. So, a booking can't start at 20:00 and end at 04: ... Yves Booking for home coachingClosed   Amelia   Updated March 24, 2021 at 2:43pm   2 Most recent comment from Aleksandar Vuković:Hello YvesYou can only add some custom fields, where customers would enter their address - there's no built-in feature that would allow customers to enter this info. Denis Lord E-Mail payementClosed   Amelia   Updated March 24, 2021 at 2:20pm   2 Most recent comment from [deleted]:Hi, Denis!Thank you for choosing Amelia. Unfortunately, there's no such a feature at the moment.Online payments can be processed only during booking. There's no option to send a link/button ... Glenn Davidson Is it possible to apply discount calculations?Closed   Amelia   Updated March 24, 2021 at 2:20pm   4 Most recent comment from Aleksandar Vuković:Thank you for your suggestion, JacobI'll forward this to our development team, but I'll kindly ask you to add it as a feature suggestion on this page. Features are pushed up on our "to-do" ... LAFESTA I want to operate Japanese holidays automaticallyClosed   Amelia   Updated March 24, 2021 at 2:17pm   2 Most recent comment from Aleksandar Vuković:Hello LAFESTAThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can configure Google Calenda ... Stephan Schmidt Creating a Customer in Employee panelClosed   Amelia   Updated March 24, 2021 at 2:04pm   9 Most recent comment from Aleksandar Vuković:You're welcome, ErwanIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.