We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

ed houston the hourglass to load appt. booking just spinsClosed   Amelia   Updated March 26, 2021 at 11:06am   4 Most recent comment from Aleksandar Vuković:Thank you, Ed, for letting us know that you were able to resolve the issue.Sarah, these issues usually happen if you failed to create a category, a service or an employee. If you have all those create ... Tim Booking twice weekly appointments on a monthly basisClosed   Amelia   Updated March 26, 2021 at 10:18am   2 Most recent comment from [deleted]:Hi Tim,thank you for reaching out to us!I think this combination was not inquired about yet, Tim; thank you for trying to find a similar ticket.Unfortunately, at the moment, Amelia doesn't have a ... James Upgrade CostClosed   Amelia   Updated March 26, 2021 at 10:09am   2 Most recent comment from [deleted]:Hi James,thank you for reaching out to us!Refund was issued in the amount of 18.56 (you have been using Basic for 249 days, so we could refund only 116 days left) to the Pro license; Basic license s ... Max Cowan Limit number of bookings per user per weekClosed   Amelia   Updated March 26, 2021 at 9:37am   4 Most recent comment from [deleted]:Hello Ricardo, This feature isn't planned yet, so for now we can't say  if and when it could be implemented, unfortunately. You can suggest it as a feature request here, or if there is suc ... Tim Services / categories / employees appearing to disappearingClosed   Amelia   Updated March 26, 2021 at 8:28am   2 Most recent comment from Aleksandar Vuković:Hello TimThank you for your purchase, and for this heads-up to other customers.Something like this can only happen if you book an appointment from front-end while you're still logged into your A ... Jacob Eggebeen WooCommerce IncompatibilityClosed   Amelia   Updated March 25, 2021 at 10:43pm   2 Most recent comment from [deleted]:Hi, Jacob!Thank you for choosing Amelia.Unfortunately, Amelia is not compatible with the Deposit plugin. Amelia creates appointments if the status in Woo is on hold, completed, or processing. That� ... Scott Lacey failed updateClosed   Amelia   Updated March 25, 2021 at 10:05pm   6 Most recent comment from [deleted]:Scott,I'm glad to know the issue was resolvedPlease feel free to contact us if you have any other questions.Best Regards.  Dustin Weekend SurchargeClosed   Amelia   Updated March 25, 2021 at 8:57pm   2 Most recent comment from [deleted]:Hi, Dustin!Thank you for choosing Amelia.Unfortunately, at the moment each Service/Event can have only one price. However, we are always looking for ideas on how to make Amelia better. So if you have ... Richard Appointment status "Pending" even though default appointment status is "Approved"Closed   Amelia   Updated March 25, 2021 at 4:14pm   13 Most recent comment from Aleksandar Vuković:You're welcome Richard, glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Bjorn Discount functionClosed   Amelia   Updated March 25, 2021 at 4:02pm   7 Most recent comment from Aleksandar Vuković:You're welcome Bjorn.If you're referring to Ticksy's support, they are cool guys, want to help always. I'm not sure if they'll be able to add this feature soon, but if they ca ... Jacob Eggebeen Group DiscountsClosed   Amelia   Updated March 25, 2021 at 3:59pm   4 Most recent comment from Aleksandar Vuković:I'm sorry to hear that this won't work for you, Jacob.Our developers are currently working on a new Customize feature, where a lot more options will be added in the initial release. More wi ... Samuel MALKA Single Employee Appointment Booking FormClosed   Amelia   Updated March 25, 2021 at 3:32pm   2 Most recent comment from [deleted]:Hi Samuel,thank you for the kind inquiry!You would just need to check ID's for this.For example, you would like to display an employee who's ID is 4 in the Amelia > Employee list.So you wou ... misterwoodman Woodruff Need to replace Dev domain with live Production domainClosed   Amelia   Updated March 25, 2021 at 2:31pm   4 Most recent comment from Aleksandar Vuković:Hello misterwoodmanThank you for letting us know the issues have been resolved. In our next version, we will make the Redirect URI fields editable, so you won't need to go through the database. Marcus Multiple usersClosed   Amelia   Updated March 25, 2021 at 1:21pm   2 Most recent comment from [deleted]:Hi Marcus,thank you for the kind inquiry!Yes, it's possible for each employee to have their own Google Calendar connected, and also separate them as Zoom Users. On the Calendar, each employee wil ... Hassan Zoorani Adding a Cron for appointment reminderClosed   Amelia   Updated March 25, 2021 at 12:28pm   4 Most recent comment from [deleted]:Hi Hassan,thank you for letting me know!Please check if you are using the latest version of WPCrontrol; in case that you do and the issue persists,it would be needed to reach out to WPCrontrol tech su ...