We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ushir Shah Emails not working properlyClosed   Amelia   Updated March 29, 2021 at 8:47am   2 Most recent comment from [deleted]:Hi Ushir,thank you for reaching out to us!Have you made any changes or updates recently, before this started happening? Employee emails can be blocked due to several reasons. 1. Your hosting provider ... Paul Anderson AppointmentsClosed   Amelia   Updated March 29, 2021 at 8:25am   2 Most recent comment from [deleted]:Hi Paul,thank you for reaching out to us.The Manager role should have these privileges automatically; can you please download and install User Role Editor. Then, in your WP dashboard, go to Users/Use ... Angeline Service not anymore link to employeeClosed   Amelia   Updated March 29, 2021 at 8:21am   8 Most recent comment from Aleksandar Vuković:You're welcome, Angeline Thanks for clearing that up. I don't know what might have happened, but please keep an eye on it.Also, thank you for the review! luana Maps gadget on booking a serviceClosed   Amelia   Updated March 29, 2021 at 8:16am   2 Most recent comment from Aleksandar Vuković:Hello luanaThank you for your purchase.At the moment, PayPal integration works by opening a payment window, where your customers need to log in, choose the method of payment that exists in their PayPa ... Emily International Time Zone AdjustmentsClosed   Amelia   Updated March 29, 2021 at 8:00am   4 Most recent comment from Aleksandar Vuković:You're welcome, EmilyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Anais Error fatal Amelia vendor/autoload.php : failed to open streamClosed   Amelia   Updated March 29, 2021 at 7:55am   12 Most recent comment from Aleksandar Vuković:Hi again AnaisUnfortunately, you sent it on Friday, and since we don't work on weekends, the 48-hour access has expired. Can you please send it again? Cliff Blade ConfigurationClosed   Amelia   Updated March 29, 2021 at 7:27am   2 Most recent comment from Aleksandar Vuković:Hello CliffThank you for your purchase.At the moment, Amelia doesn't have such capabilities. The only thing you can do is add a mandatory Text custom field, where your customers would need to add ... Rogier van der Heide Switch to German LanguageClosed   Amelia   Updated March 26, 2021 at 10:02pm   6 Most recent comment from [deleted]:Hi, Rogier!1. I already responded to the other ticket you have regarding the license upgrade, so if you don't mind, I won't duplicate this information.2. Please follow these instructions: - ... Katie getting double notifications when cancelling appointmentClosed   Amelia   Updated March 26, 2021 at 6:50pm   6 Most recent comment from [deleted]:Hi, Katie!Thank you for the credentials.Please open Amelia Settings -> Integrations -> Outlook calendar, and disable the "Add Event's Attendees" slider:That will switch off the invitations.Please ... Arie Abaud Google Time sync is offClosed   Amelia   Updated March 26, 2021 at 3:18pm   4 Most recent comment from [deleted]:Thank you for letting me know Arie!I appreciate it; if you have any other questions or concerns feel free to open a new ticket and we will gladly help out. Ross Hutchinson Event with appointment bookingClosed   Amelia   Updated March 26, 2021 at 1:09pm   2 Most recent comment from Aleksandar Vuković:Hello RossYou will most likely need to create a service that lasts 30 minutes.To do that, make sure the Default Time Slot Step in Amelia's Settings is a number with which 30 can be divided by (5, ... Dennis van den Berg Mac height list of itemsClosed   Amelia   Updated March 26, 2021 at 12:18pm   2 Most recent comment from Aleksandar Vuković:Hello MatyasThis can only be achieved with some custom CSS, and it's not included in the plugin's settings. This would fall under custom work, and support only refers to advice. Dan Leary Monthly membership fee, but unlimited booking for datesClosed   Amelia   Updated March 26, 2021 at 12:01pm   2 Most recent comment from Aleksandar Vuković:Hello DanThank you for your purchase.This cannot be done with the Basic license, that you currently have. In Pro and Developer licenses, there's a new feature - Packages. You can set "Period ava ... Rogier van der Heide upgradeClosed   Amelia   Updated March 26, 2021 at 11:56am   2 Most recent comment from [deleted]:Hi, Rogier!Thank you for your inquiry.Yes, if you upgrade the license, you will have to pay only the difference between the two licenses that will be calculated respectively (so, the time you were usi ... Morgan Coding CustomizationClosed   Amelia   Updated March 26, 2021 at 11:24am   2 Most recent comment from [deleted]:Hi, Morgan!Thank you for choosing Amelia.What can be done from our side to achieve that: you can use the Company's name instead of your real name since you're the only Employee. Also, we can ...