We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rainer Wrong time on "my bookings" pageClosed   Amelia   Updated March 31, 2021 at 12:12pm   5 Most recent comment from Aleksandar Vuković:Thank you for letting us know, RainerIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Josefh Fernando Mejia Leiva I need to add a pdf document to the email notificationsClosed   Amelia   Updated March 31, 2021 at 11:59am   14 Most recent comment from [deleted]:Hi Josefh,thank you for the kind reply - may we please continue the correspondence in English; I'd like to make sure that correct information is exchanged.As shown below, the image arrived for me ... Mark Crear Calendar FeedsClosed   Amelia   Updated March 31, 2021 at 11:58am   6 Most recent comment from Aleksandar Vuković:Hi again MarkUnfortunately, we don't yet have integration with iCal, so automation is not possible.As for the payment - you need to check your Services. When you access the service - make sure bo ... Julie Van Dooren Calendar settingsClosed   Amelia   Updated March 31, 2021 at 11:40am   2 Most recent comment from Aleksandar Vuković:Hello JulieThank you for your purchase.Unfortunately, if you have one employee, your customers would only be able to book one appointment at a time. In order to have the same time available for anothe ... Helmut Berger Don't show gratulation siteClosed   Amelia   Updated March 31, 2021 at 11:38am   3 Most recent comment from Aleksandar Vuković:Hi again DanielI just checked locally, and that script still works without redirecting me to the Congratulations page.Can you please check if you added it correctly to the page? Steve Deakin Litespeed CacheClosed   Amelia   Updated March 31, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi, Steve!Thank you for choosing Amelia.You can simply disable the pages where Amelia is from being cached. If you need to exclude files from caching, you will need to exclude all files in ../wp-conte ... Michael Claypool Zoom Host Link requires sign in.Closed   Amelia   Updated March 31, 2021 at 10:26am   2 Most recent comment from [deleted]:Hi, Michael!Sorry for the delayed response.And thank you for choosing Amelia.Amelia's integration with Zoom works in a way that the plugin automatically creates a meeting in Zoom, and the employe ... Polaris Media GmbH Questions about using GET Parameters with Amelia's cutom fieldsClosed   Amelia   Updated March 31, 2021 at 7:41am   2 Most recent comment from Aleksandar Vuković:Hello there.This falls under custom work, so I can only offer some advice about this. Please take a look at this example:   var getUrlParams = function (url) {    var params = {};    var parser ... Jon Newlyn LabelsClosed   Amelia   Updated March 31, 2021 at 7:27am   6 Most recent comment from [deleted]:Thank you for letting me know all is working well now, Jon!If you have any further questions, please feel free to let me know.I wish you a pleasant day! Ozge Oflaz DON'T WORKINGClosed   Amelia   Updated March 30, 2021 at 10:51pm   2 Most recent comment from [deleted]:Hi, Ozge!Please try to update Amelia manually:Check if the option Delete plugin tables is disabled in Amelia -> Settings -> Activation before updating the plugin manually ( it is disabled by default, ... Mike Custom Radio Fields > HTMLCode for a LinkClosed   Amelia   Updated March 30, 2021 at 10:19pm   2 Most recent comment from [deleted]:Hi, Mike!Thank you for choosing Amelia.I'm not sure I understood the question, but if you mean adding an URL to Text and Conditions, then  you need to add the "Text Content" custom field, like ... Hilda Steyn Google IntegrationClosed   Amelia   Updated March 30, 2021 at 3:57pm   10 Most recent comment from [deleted]:Hi, Hilda!Sorry for the delayed response, we don't work on weekends.If the App isn't published, the integration simply won't work. Please let us know if the issue was resolved. Best R ... Justin Michael Biggers Event Calendar ShortcodeClosed   Amelia   Updated March 30, 2021 at 3:01pm   2 Most recent comment from [deleted]:Hi Justin,thank you for reaching out!Here is the shortcode for the Event Calendar View:[ameliaevents type=calendar]Thank you for the feedback as well, Justin; I will forward the suggestion of having t ... Adela Hide employees on booking formClosed   Amelia   Updated March 30, 2021 at 2:55pm   9 Most recent comment from Aleksandar Vuković:Hi again AlejandroUnfortunately, the logic is still assigning the employees randomly. There's no way for Amelia to know which employee is busier.It requires additional code to be added to the plu ... Tania Hiatt Google calendarClosed   Amelia   Updated March 30, 2021 at 2:32pm   2 Most recent comment from [deleted]:Hi Tania,thank you for reaching out to us!In order for Amelia slots to be unavailable when your provider makes an event in Calendar, you need to have Amelia pull Busy slots from the calendar.This opti ...