We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Alex Petrie Front End Labels - EventsClosed   Amelia   Updated April 2, 2021 at 8:41am   2 Most recent comment from [deleted]:Hi Alex,thank you for reaching out.Sure - these lines can be exchanged by using Loco Translate or POEDIT. I suggest Loco Translate as it's is a direct WP plugin.You can download it to your WP in ... Lars advanced featuresClosed   Amelia   Updated April 2, 2021 at 7:11am   2 Most recent comment from [deleted]:Hi Lars,thank you for reaching out.Please kindly advise to which appointment listing are you referring to: the one in the Amelia > Appointments in the backend, or the one in the Customer Panel? Edo Velthuis Employee Status as AwayClosed   Amelia   Updated April 1, 2021 at 10:54pm   4 Most recent comment from Aleksandar Vuković:Hello ColinI'm afraid I have no new response to this question.If your employee's working hours are from 09:00 - 17:00, and you're in the same time zone as your WordPress site, if you& ... Myra Doodeman Adding 'delete appointment' option to Amelia Manager accountClosed   Amelia   Updated April 1, 2021 at 10:00pm   4 Most recent comment from Aleksandar Vuković:Hi again MyraPlease take a look at our documentation about Users and roles.If you have a specific inquiry about a user role, please let me know, and if I don't know the answer straight away - I ... Craig Applying a discount after appointment is bookedClosed   Amelia   Updated April 1, 2021 at 8:01pm   2 Most recent comment from [deleted]:Hi, Craig!Thank you for choosing Amelia.I'm afraid, at the moment it is not possible with current built-in features.You can suggest that as a feature request here, or check if this request was al ... Dorcas Réamonn recurring eventsClosed   Amelia   Updated April 1, 2021 at 7:10pm   4 Most recent comment from [deleted]:Hi, Dorcas!That's correct: the shortcode is supposed to like that: [ameliaevents event=123 recurring=1].Sorry for this inconvenience, probably we should clarify it in our documentation.Please ke ... Katie Rescheduling AppointmentsClosed   Amelia   Updated April 1, 2021 at 5:49pm   6 Most recent comment from [deleted]:Hi Katie,thank you for the credentials provided.The settings you have in the backend are all correct - the only thing I had to change is the Customer Panel Notification (it was disabled and without it ... Beth To use Services or Events and how to integrate with MembershipClosed   Amelia   Updated April 1, 2021 at 3:32pm   4 Most recent comment from [deleted]:Hi, Beth!I'm sorry to hear that Amelia didn't suit you.Thank you for sharing your experience with the plugin, we will take it into consideration and, hopefully, we'll find a way to impl ... Cedric Dansereau Sync Amelia database with wordpressClosed   Amelia   Updated April 1, 2021 at 12:27pm   2 Most recent comment from [deleted]:Hi, Cedric!Thank you for choosing Amelia.I'm afraid, at the moment it's not possible with current built-in features in Amelia.You can suggest that as a feature request here, or check if this ... Lars Lindtner Icons not loadingClosed   Amelia   Updated April 1, 2021 at 12:01pm   2 Most recent comment from [deleted]:Hi Lars,thank you for contacting us.We cannot see anything on that page without logging in for now; so please provide me a temporary WP-admin login for your site where this happens, so we could log in ... Cedric Dansereau Wpamelia profile and woocommerce my account not linkedClosed   Amelia   Updated April 1, 2021 at 11:50am   2 Most recent comment from [deleted]:Hi, Cedric!Thank you for choosing Amelia.At the moment, Amelia and WooCommerce integration works as a payment getaway, so its functions are limited. Therefore, it is not possible to link Amelia User p ... simon brooker multi site syncingClosed   Amelia   Updated April 1, 2021 at 10:00am   8 Most recent comment from [deleted]:Hi, Simon!Thank you for the credentials.I've noticed that you use the SG Optimizer plugin. Please exclude pages with Amelia from its settings to in order prevent issues in the future (it's n ... Nadia Cassidy Multiple services for one employee in one dayClosed   Amelia   Updated April 1, 2021 at 9:48am   4 Most recent comment from [deleted]:Hi Nadia,thank you for contacting back.In that case you can increase the Maximum Capacity of customers that can book one same time slot in Amelia > Services > that service.If you set Max Capacity to 3 ... Mike placeholder/variable for the (an kind ​of) appointment ID​?Closed   Amelia   Updated April 1, 2021 at 9:19am   6 Most recent comment from [deleted]:Hi Mike,thank you for the kind reply.Yes, just replace the files.Placeholder does not appear yet, we will integrate it in the future updates. For now you need to type it in manually or copy it from th ... Markus Ringe German TranslationClosed   Amelia   Updated April 1, 2021 at 8:47am   2 Most recent comment from [deleted]:Hi Markus,thank you so much for letting us know!I have forwarded this remark so that we can correct the translation in our next update.Thank you.