We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jeffrey Kimel Calendar integrationClosed   Amelia   Updated April 3, 2021 at 3:28pm   10 Most recent comment from Aleksandar Vuković:No worries, just a reference for the future.Thanks for understanding Raul wordpress usersClosed   Amelia   Updated April 2, 2021 at 9:59pm   2 Most recent comment from [deleted]:Hi, Paul!Thank you for choosing Amelia.In order to create a new WP User, you should just click on the "Create new" option and save the Employee profile. There will be no additional form where you will ... Maxime SANCHEZ importation base donnée clientClosed   Amelia   Updated April 2, 2021 at 7:18pm   3 Most recent comment from Maxime SANCHEZ:Hello, Thank you for your reply. That's what I did.Regards,Maxime Marlon Chio Configuracion real con woocommerce, no solo pagos, vinculación total de datos de clientesClosed   Amelia   Updated April 2, 2021 at 4:55pm   6 Most recent comment from [deleted]:Hi Marlon,thank you for the kind reply.In regards to Amelia Customers, you can go to Amelia > Settings > Roles > enable Automatically create Amelia Customer user - in this way, when someone makes ... Ambrogio Crotti Add appontment ID to notification.Closed   Amelia   Updated April 2, 2021 at 1:38pm   6 Most recent comment from [deleted]:Hello Amadeus, Since we get a lot of feature requests/suggestions for Amelia , we can't implement them all and at once, unfortunately, but we would like if we could do that though. I will forwar ... Jacob Eggebeen Change Category to "Back"Closed   Amelia   Updated April 2, 2021 at 1:36pm   3 Most recent comment from [deleted]:Hi, Jacob!Sorry for the delayed response, I had to consult with our front-end developer.Your solution is correct, but also you can try this CSS: .amelia-app-booking #am-service-booking .am-service .am ... Denis Lord Evenement visible on the planning pageClosed   Amelia   Updated April 2, 2021 at 1:22pm   4 Most recent comment from [deleted]:Thank you for letting me know, Daniel, and for your kind words. If you need anything else please let us know! Jeffrey Kimel Gmail Calendar integrationClosed   Amelia   Updated April 2, 2021 at 1:18pm   2 Most recent comment from [deleted]:Hi Jeffrey,thank you for reaching out to us.If you are referring to the email that is sent to the employees and customers, they will only see what is in the notification template placeholders.For Goog ... Tim Duration of one week possible?Closed   Amelia   Updated April 2, 2021 at 11:23am   4 Most recent comment from [deleted]:Hi, Tim!In the beginning, Amelia was created as a plugin for appointment booking. So, most businesses as barbershops and massage salons didn't require a longer duration of Services. But then, we ... Emmanuel Dodoo Cann Allow People book more than one timeClosed   Amelia   Updated April 2, 2021 at 10:52am   2 Most recent comment from [deleted]:Hi, Emmanuel!Thank you for choosing Amelia.Please try to disable the "Check customer's name for existing email when booking" option in Amelia -> Roles Settings -> Customer:Hope that will help.Bes ... Dorcas Réamonn notification emailClosed   Amelia   Updated April 2, 2021 at 10:29am   2 Most recent comment from [deleted]:Hi Dorcas,thank you for reaching out!This is Appointment Approved notification; on your website I see only events.Are you using Amelia Service Booking or only Event Booking?If it's only events, w ... Matthew Meaklim How to Access Employee/Customer PanelsClosed   Amelia   Updated April 2, 2021 at 10:27am   2 Most recent comment from Aleksandar Vuković:Hello MatthewThank you for your purchase.Amelia's Customer (and Employee) Panel log-in is different from any other log-in you have on your site (WordPress log-in, WooCommerce log-in, Memberpress ... Shota Ando Zoom meeting link is not created in some EventsClosed   Amelia   Updated April 2, 2021 at 10:06am   9 Most recent comment from Aleksandar Vuković:You're welcome, ShotaGlad I could be of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Mikkel Yearly remindersClosed   Amelia   Updated April 2, 2021 at 9:55am   2 Most recent comment from Aleksandar Vuković:Hello MikkelI am sorry to disappoint you, but unfortunately, something like this is not possible with the plugin's built-in features.I'll forward this to our development team, but I'll ... Nhu Truong Translation Dynamic content in Loco TranslateClosed   Amelia   Updated April 2, 2021 at 11:55am   11 Most recent comment from [deleted]:Nhu,Our developer added a fix to this bug.However, duplication of Categories still doesn't work flawlessly: Services are not connected to Employees, Extras and Service settings are not duplicate ...