Public Tickets
Nina
Request failed with status code 500Closed
Amelia
Updated January 12, 2021 at 1:03pm
2
Most recent comment from Aleksandar Vuković:Hello NinaSorry for the inconvenience.Please click on "Reset" and then "Save", and that should solve the issue.
Sara Beltran Beltran Sancho
hide extrasClosed
Amelia
Updated January 12, 2021 at 12:41pm
14
Most recent comment from Aleksandar Vuković:Hello SaraCan you change it in the service to "3 hours"? From your screenshot I can see that this has been disabled.
Danielle Thwaites
txt messageClosed
Amelia
Updated January 12, 2021 at 12:35pm
2
Most recent comment from [deleted]:Hello Danielle, Sorry, I am not sure if I understood the issue quite well. Could you please tell me have you activated SMS Notifications and enabled the notifications that you want from the list to ...
Lucia
ExtrasClosed
Amelia
Updated January 12, 2021 at 12:04pm
2
Most recent comment from [deleted]:Hello Lucia, Could you please confirm that you have chosen one of the extras as well in the booking process? If you have, and the price of the extra isn't added to the price of the service, ple ...
gestio
Cancel service of a package does not return the classClosed
Amelia
Updated January 12, 2021 at 9:38am
3
Most recent comment from Aleksandar Vuković:Hi again gestio
Unfortunately, you are correct. This is a bug on our end, and our developers are working on resolving it.
At the moment, you have two options - the one you're already using, delet ...
Georgia Ferguson
UpgradeClosed
Amelia
Updated January 12, 2021 at 8:08am
7
Most recent comment from Aleksandar Vuković:Thank you for the explanation, GeorgiaAs I described in the last ticket, we do have a bug with employees and locations, and it will be fixed in our next update.For employees to be connected to a Wor ...
Georgia Ferguson
Staff Not appearing in Package AppointtmentClosed
Amelia
Updated January 12, 2021 at 8:02am
2
Most recent comment from Aleksandar Vuković:Hello again GeorgiaI know you already submitted a refund request, but let me just explain this.There's a bug with the Packages feature when it comes to Locations. If you have no locations selecte ...
Paul Masterson
PackagesClosed
Amelia
Updated January 11, 2021 at 11:58pm
4
Most recent comment from Aleksandar Vuković:Thank you PaulIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
antonio ammannati
error 500Closed
Amelia
Updated January 11, 2021 at 11:55pm
2
Most recent comment from Aleksandar Vuković:Hello antonioThis usually happens if you misconfigured Zoom.Can you please go to Amelia Settings/Integrations/Zoom, and remove credentials from there? After that access your employee's profile, a ...
Melvin Brea
Amelia integration with Divi themesClosed
Amelia
Updated January 11, 2021 at 11:44pm
2
Most recent comment from Aleksandar Vuković:Hello MelvinI completely agree with you. Divi is huge, and widely used builder, and our developers are already working on resolving the issue with the preview in the build-mode.I can't say whe ...
Seongman Cho
license questionClosed
Amelia
Updated January 11, 2021 at 11:22pm
2
Most recent comment from Aleksandar Vuković:Hello Seongman ChoYou would not be able to activate the license in Amelia Settings/Activation, since Localhost is also considered a domain if it's connected to the internet.The plugin would have ...
amos
Customer Created with WooCommerceClosed
Amelia
Updated January 11, 2021 at 11:06pm
6
Most recent comment from Aleksandar Vuković:We use WooCommerce only as a payment option, so it's integrated with that aspect of WooCommerce.As for WordPress, the plugin can create a WordPress log-in for your customers, but there are a lot ...
Lucia
LanguageClosed
Amelia
Updated January 11, 2021 at 10:44pm
2
Most recent comment from Aleksandar Vuković:Hello LuciaThank you for wanting to translate Amelia into Spanish, but there already is a 87% complete Spanish translation in the plugin.To see it, you simply need to change the language of your WordP ...
Jim
Possible to disable default fields?Closed
Amelia
Updated January 11, 2021 at 5:28pm
4
Most recent comment from [deleted]:You're welcome, Jim.Glad to see that, thank you for letting me know.If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.
stephane
Cannot book after February 5, 2021.Closed
Amelia
Updated January 11, 2021 at 4:44pm
3
Most recent comment from [deleted]:Hello Stephane, Thank you for your purchase. Please check what you have set for the option Period available for booking in advance: which is set for all services in Amelia -> Settings -> General ...