We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Samuel Peden Alipay integrationClosed   Amelia   Updated April 5, 2021 at 11:52am   2 Most recent comment from [deleted]:Hi Samuel,thank you for reaching out to us!I apologize for the later response, as we don't work on weekends.As Amelia is unfortunately only integrated directly with Stripe itself, you can try che ... Michael paypal paymentClosed   Amelia   Updated April 5, 2021 at 10:13am   14 Most recent comment from Aleksandar Vuković:I see Michael, thanks.I've forwarded the request, so the page can be updated accordingly.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly ... Tammy time slotsClosed   Amelia   Updated April 5, 2021 at 10:00am   2 Most recent comment from [deleted]:Hi Tammy,thank you for reaching out to us; I apologize for the later reply, as we don't work on weekends.Unfortunately, at the moment, all service durations for one time slot must be predefined i ... Anthony Bernard Allow Bookings After Start TimeClosed   Amelia   Updated April 5, 2021 at 9:55am   2 Most recent comment from [deleted]:Hi, Anthony!Thank you for choosing Amelia.I'm afraid it's not possible with the current built-in features in Amelia. The thing is, once an appointment is booked, the assigned Employee gets " ... Isabelle Saussez Booking a recurring event as a subscriptionClosed   Amelia   Updated April 5, 2021 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello IsabelleThank you for your purchase.The Package feature is not available for Events, only for appointments (services).For events, you can create a single event, and add multiple dates in it, whe ... chris williams Customers re bookingClosed   Amelia   Updated April 5, 2021 at 9:29am   2 Most recent comment from Aleksandar Vuković:Hello ChrisThank you for your purchase.Unfortunately, one customer can book one time slot only once.Only Amelia Events allow the same customer to book the same event multiple times. So, if your custo ... Lark Oxler Oxler Notifications CronClosed   Amelia   Updated April 5, 2021 at 9:12am   5 Most recent comment from Aleksandar Vuković:I'm glad to hear that, Lark.The FAQ section has been updated:https://wpamelia.com/faq/#Notifications Michael anthony Menu restrictionsClosed   Amelia   Updated April 5, 2021 at 8:47am   2 Most recent comment from Aleksandar Vuković:Hello Michael.If you're referring to WordPress' dashboard, that functionality is already built into Amelia. Your employees need to have an "Amelia Employee" WP user role created, and your em ... Maxime SANCHEZ Décalage de synchronisation google agendaClosed   Amelia   Updated April 5, 2021 at 8:35am   3 Most recent comment from Aleksandar Vuković:Thanks for letting us know the issue has been resolved, Maxime If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Emmanuel Dodoo Cann Amelia takes very long to loadClosed   Amelia   Updated April 5, 2021 at 4:55pm   5 Most recent comment from Aleksandar Vuković:I just checked the booking page from my mobile device, and it loaded in around 15 seconds, so significantly better than on Friday. Did you make any alterations? Jeffrey Kimel Customer Panel Front EndClosed   Amelia   Updated April 5, 2021 at 7:56am   2 Most recent comment from Aleksandar Vuković:Hello Jeffrey.Your customers can reschedule and cancel an existing appointment from their Customer panel, by clicking on the "pencil" symbol next to the appointment, but they cannot book a new appoint ... James Styling issues rendering Amelia unusableClosed   Amelia   Updated April 5, 2021 at 7:45am   6 Most recent comment from Aleksandar Vuković:Hi again JamesIt could be that you're using a service, or an employee-specific shortcode, like [ameliabooking employee=1], but I can't say without remote access.Please provide me a temporar ... Sara Beltran Beltran Sancho loadingClosed   Amelia   Updated April 5, 2021 at 7:29am   2 Most recent comment from [deleted]:Hi Sara,thank you for reaching out to us!I apologize for the later response as we don't work on weekends.I have gone to your webpage; unfortunately I did not get the loading hourglass, it just ju ... Ivana Franekova Missing package optionClosed   Amelia   Updated April 4, 2021 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello IvanaYou have a Basic license, and packages feature is included only in Pro and Developer licenses.If you wish to upgrade your licence, we can do that for you, and our reseller will pro-rate the ... Denis Lord Cron eventClosed   Amelia   Updated April 3, 2021 at 8:03pm   4 Most recent comment from Lark Oxler Oxler:French:L'onglet "Add PHP Cron Event" ne s'affiche pasEnglish:The 'add cron tab is not displayed' You will find this area on your hosting server under 'crons' and add it t ...