We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ghassane Download not allowedClosed   Amelia   Updated June 24, 2021 at 10:13am   2 Most recent comment from [deleted]:Hi GhassaneThank you for your purchase, and we apologize for the inconvenience.Please find the zip file attached.Do let us know if you need any further assistance. Frédéric Prud\'homme Employee working on alternate MondaysClosed   Amelia   Updated June 24, 2021 at 9:56am   6 Most recent comment from [deleted]:Thank you so much, we really appreciate itHave a wonderful day! Charles Gonzalez ConfiguringClosed   Amelia   Updated June 24, 2021 at 8:11am   2 Most recent comment from [deleted]:Hi Charles,thank you for reaching outYou can create a new page with WordPress > Pages, or use an existing page, to place a shortcode:[ameliabooking]You can find more shortcodes here; please feel free ... Maarten Spanjaart Filter datesClosed   Amelia   Updated June 24, 2021 at 7:54am   3 Most recent comment from Maarten Spanjaart:Hi Ivana, yes that's what I was already afraid of. Not very convient, especially since there not yet is an option to have an event return daily. I hope you roll that out very soon now. Thanks so ... Phil CC/debit card field disappearedClosed   Amelia   Updated June 24, 2021 at 7:41am   2 Most recent comment from [deleted]:Hi Phil,thank you for contactingIf you are able to see this, then suggesting your client to fully purge the cache may resolve the issue, or try using a different browsers. It's also great if he c ... Outpeak SL Plugin doesn’t let me set starting time at 9:45hClosed   Amelia   Updated June 24, 2021 at 6:59am   12 Most recent comment from [deleted]:Thank you so much SandraIt's a beautiful review, we appreciate it; here is the code:80AEA98CHave a lovely day! Norman van der Mull List eventsClosed   Amelia   Updated June 24, 2021 at 6:15am   2 Most recent comment from [deleted]:Hi Norman,thank you for reaching outThe recurring option is here if you want to create an event that repeats from time to time. At the moment all recurring events are shown on the back-end and the fr ... Evrard Amelia booking not showing up on the front endClosed   Amelia   Updated June 23, 2021 at 11:29pm   2 Most recent comment from [deleted]:Hi, Evrard,Thank you for choosing Amelia.Please open the Amelia -> Customize page and disable the "Use already loaded VUE" option.If that doesn't help, deactivate all other plugins except for o ... Carolien CalendarClosed   Amelia   Updated June 23, 2021 at 11:11pm   11 Most recent comment from [deleted]:Tom,Woohoo! I'm glad I could helpI will tell my team to emphasize somewhere in our documentation that Working hours should be set in the Employee's profile.Please feel free to ask us any ot ... Yamil Insaurralde Amelia Search by Date/Specific Service FilterClosed   Amelia   Updated June 23, 2021 at 9:48pm   4 Most recent comment from [deleted]:Yamil,Please feel free to contact us if you have any other questions, we will gladly help you out.Best Regards. Jonah Faigel location limitingClosed   Amelia   Updated June 23, 2021 at 9:42pm   2 Most recent comment from [deleted]:Hi, Jonah,Thank you for choosing Amelia.I'm afraid, at the moment it's not possible to limit areas with Amelia's built-in features.Maybe, you can create separate booking forms for each ... Kenneth J Nelan Setting up events and/or servicesClosed   Amelia   Updated June 23, 2021 at 4:20pm   6 Most recent comment from [deleted]:Unfortunately not, at the moment this is the only workaround.I'll kindly ask you to add it as a feature suggestion on this page.  Features are pushed up on our "to-do" list when there are a lo ... Marc Hammoud [ameliaevents employee=24]Closed   Amelia   Updated June 23, 2021 at 2:42pm   2 Most recent comment from [deleted]:Hi MarcThank you for reaching out to us.There isn't a possibility of showing events per employees on the front-end, unfortunately. These are the events shortcodes available in Amelia: [ameliaeve ... Daniele Tedesco Error 500 loading appointmentClosed   Amelia   Updated June 23, 2021 at 1:27pm   12 Most recent comment from Daniele Tedesco:Thanks a lot, Ivana!  Frédéric Prud\'homme How to configure the public holidays in AMELIAClosed   Amelia   Updated June 23, 2021 at 12:06pm   4 Most recent comment from [deleted]:You are most welcomeIf there is anything else we can assist you with please don't hesitate to open a new ticket.Have a wonderful day!