We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Frédéric Prud\'homme Dashboard - Personnalise the firstname and lastnameClosed   Amelia   Updated June 22, 2021 at 2:13pm   3 Most recent comment from Frédéric Prud\'homme:Thank you. We can close. I have now no first name and no last name in the DASHBOARD table. We can close this ticket. Thank youFred Clémentine Amsallem Options with reservationClosed   Amelia   Updated June 22, 2021 at 1:13pm   3 Most recent comment from Clémentine Amsallem:It's great thank you !  Hemen Derki Different confirmation email depending on serviceClosed   Amelia   Updated June 22, 2021 at 12:05pm   2 Most recent comment from [deleted]:Hi HemenThank you for reaching out to us.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. Our developers will be working o ... Alexander Show service description in Category ViewClosed   Amelia   Updated June 22, 2021 at 9:04am   2 Most recent comment from [deleted]:Hi AlexanderThank you for reaching out to us.Each service has a description field, but it can only be displayed in the Catalog view (if you use [ameliacatalog] shortcode). If you are not planning to ... Tóth Gábor Event calendar issueClosed   Amelia   Updated June 22, 2021 at 8:35am   10 Most recent comment from Aleksandar Vuković:Hey TóthThanks for letting us know the issue has been resolved! We do have some issues with caching plugins, like WP Rocket, and our developers are working on that.Until it is resolved, you can simpl ... Philipp Schuster Blank DashboardClosed   Amelia   Updated June 22, 2021 at 8:23am   2 Most recent comment from [deleted]:Hi Philipp,thank you for contacting 🙂If you don't see anything in the back-end, the issue is related to a conflict with one of the plugins you have installed, or the theme that is currently a ... Marcel Janssen LocationsClosed   Amelia   Updated June 22, 2021 at 8:09am   3 Most recent comment from Marcel Janssen:Ok. Thanks! That can help.RegardsMarcel Janssen Danilo Gonella customer's e-mailClosed   Amelia   Updated June 22, 2021 at 7:27am   2 Most recent comment from [deleted]:Hi Danilo,thank you for contacting us 🙂Unfortunately at the moment Amelia only has different email templates based on the action taken (appointment approved, cancelled, reminder....); we don't ... Felipe Feature?Closed   Amelia   Updated June 21, 2021 at 8:42pm   2 Most recent comment from [deleted]:Hi, Felipe,Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.I'm afraid, at the moment it can be achieved only by creating multiple booking forms on ... chauna Jones adding client address to bookingClosed   Amelia   Updated June 21, 2021 at 8:28pm   2 Most recent comment from [deleted]:Hi, Chauna,Sorry for the delayed response, we don't work on weekends.And thank you for choosing Amelia.At the moment, it can be achieved only by adding a Custom field for Customers' addresse ... Amzi Redzep dashboard does not show any appointmentsClosed   Amelia   Updated June 21, 2021 at 7:56pm   4 Most recent comment from [deleted]:Amzi,Sorry for the delayed response, we don't work on weekends.Sure, no need to pay, our support is already included in your license.Please provide us with a temporary WP Admin login, so we will ... Maciej Packages and bringing someone with youClosed   Amelia   Updated June 21, 2021 at 6:30pm   5 Most recent comment from Maciej:thx and close this ticket please shahirwan Add On ServicesClosed   Amelia   Updated June 21, 2021 at 1:38pm   2 Most recent comment from [deleted]:Hi ShahirwanThank you for reaching out to us.Unfortunately we don't have that option for packages, you can only pre-select a desired number of services and offer them as a bundle only. You can a ... Dr Abbey Leigh Formatting ErrorClosed   Amelia   Updated June 21, 2021 at 12:31pm   2 Most recent comment from [deleted]:Hi Dr Abbey Thank you for reaching out to us. You've got a broken form. Please check if you have SG Optimizer plugin installed, and if you do go in its settings/Front-end and disable "Combine CS ... Jeffrey Kimel Email vs SMS NotificationClosed   Amelia   Updated June 21, 2021 at 12:24pm   2 Most recent comment from [deleted]:Hi, Jeffrey!Sorry for the delayed response, we don't work on weekends.I'm afraid at the moment it's not possible to send notifications selectively: you can send them to all Customers o ...