We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Richard Render EnginesClosed Pre-purchase questions for wpDataTables   Updated April 2, 2020 at 6:12am   2 Most recent comment from Aleksandar Vuković:Hi RichardThank you for your purchase.Chart engines are built into wpDataTables, so you don't need any extra plugins, or add-ons. They all provide free libraries we've integrated with the pl ... Thomas Hodapp LicenseClosed Pre-purchase questions for wpDataTables   Updated April 1, 2020 at 9:42am   2 Most recent comment from Aleksandar Vuković:Hello ThomasThank you for your interest in wpDataTables.Every activation is considered as a domain; even LocalHost. You don't actually need to activate the license on your local in order for the ... Ed Kim mapping pluginsClosed Pre-purchase questions for wpDataTables   Updated March 27, 2020 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello EdThank you for your interest in wpDataTables.Unfortunately, we don't have any integration with mapping plugins, and Google Maps plugin for WordPress has a shortcode which I know won' ... Marc E4954-5D9CB-C0DDC-FA307-54072 Dark Mode CustomizationClosed Pre-purchase questions for wpDataTables   Updated March 26, 2020 at 2:02pm   7 Most recent comment from Aleksandar Vuković:Awesome Marc, thanks!If you have any questions or issues with the plugin please feel free to open a new ticket and we'll gladly help. Robbert Sjiem-Fat Error message after purchaseClosed Pre-purchase questions for wpDataTables   Updated March 26, 2020 at 9:04am   3 Most recent comment from Aleksandar Vuković:Hello RobbertThank you for your purchase, and sorry to hear about the inconvenience.You're the first one to report that emails take that long to arrive. They are usually delivered within a few se ... Madalin Problem SearchClosed Pre-purchase questions for wpDataTables   Updated March 26, 2020 at 7:27am   18 Most recent comment from Aleksandar Vuković:Hi again MadalinFor a table with 2.9 million entries, it will never be instant I'm afraid.Since you opened the ticket in pre-purchase section, I cannot say whether you're still in the "15-da ... Samuel Live changes disableClosed Pre-purchase questions for wpDataTables   Updated March 26, 2020 at 6:23am   2 Most recent comment from Aleksandar Vuković:Hello SamuelThanks for reaching out to us.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. MrEdodos deactivate and reactivate pluginClosed Pre-purchase questions for wpDataTables   Updated March 25, 2020 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello MrEdodosYeah, if you deactivate your license on the website where it is currently active on, you can use the same license to activate the plugin on another domain. Lukas downloadClosed Pre-purchase questions for wpDataTables   Updated March 25, 2020 at 7:24am   4 Most recent comment from Aleksandar Vuković:Great news, Lukas, you're welcome!If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Alexander Does wpDataTables support pulling data from a CSV dataset live ?Closed Pre-purchase questions for wpDataTables   Updated March 24, 2020 at 12:29pm   4 Most recent comment from Aleksandar Vuković:Hi again AlexI'm sorry to disappoint you, but I think not.We don't have Geo charts, so you wouldn't be able to do this.There are some websites that already use wpDataTables for COVID-1 ... derred Will table data also available in MySQL?Closed Pre-purchase questions for wpDataTables   Updated March 23, 2020 at 2:49pm   3 Most recent comment from Aleksandar Vuković:Hello derredThank you for your purchase. That seems to answer your question, yes.The data you see in the table is the data that is saved in the database. The database table is pretty much identical, e ... timjo wpdt updateClosed Pre-purchase questions for wpDataTables   Updated March 23, 2020 at 11:59am   9 Most recent comment from Aleksandar Vuković:No worries timjo.Better to be safe than sorry, so it's quite understandable.Since you probably have two folders, you have to be sure the one you're replacing is the correct one. If you repl ... Elchanan RTL SUPPORTClosed Pre-purchase questions for wpDataTables   Updated March 20, 2020 at 8:47am   2 Most recent comment from Aleksandar Vuković:Hello ElchananThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately native RTL is not yet included in wpDataTables. There are some workarounds with custom CSS, but ... Frank Improvement SuggestionsClosed Pre-purchase questions for wpDataTables   Updated March 16, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello FrankThank you for your purchase, and for your suggestions.Please open the tickets in the "wpDataTables" section, since "Pre-Purchase" is reserved for questions made before purchase.I'll as ... Jalal Support SpecialistClosed Pre-purchase questions for wpDataTables   Updated March 10, 2020 at 1:00pm   2 Most recent comment from Aleksandar Vuković:Hello JalalThank you for your inquiry.Unfortunately, we don't have any open positions for Customer Support. Another thing is, that we do not employ any remote agents, so everything is done from t ...