We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

DORON KRINETZ User Login CreationClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 8:53am   4 Most recent comment from Aleksandar Vuković:Exactly right, Doron.They will be able to see and edit only their own rows, and of course add new. Jason Halsey Can your Plugin do thisClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 8:47am   2 Most recent comment from Aleksandar Vuković:Hello JasonThank you for your interest in wpDataTables.The Breed Abbreviations table can be recreated without issues, but the table on the right would require some workarounds, since wpDataTables does ... John Demar Javascript API for wpDataTablesClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 6:15am   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your interest in wpDataTables.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features. We don't have ... jorge I have an external DatabaseClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 1:12am   8 Most recent comment from awoodard:Jorge. Can you elaborate on "I found an external way to update MapSVG data base, but thanks any way"What method did you find for connecting to the secondary database? MAURICIO KORBMAN Update, Add, Delete custom DB tablesClosed Pre-purchase questions for wpDataTables   Updated May 5, 2020 at 8:36pm   2 Most recent comment from Aleksandar Vuković:Hello MAURICIOThank you for your interest in wpDataTables.Sure, you can manually create the table (which will be stored in the database as wp_wpdatatable_#, where # is the auto-increment ID of the tab ... adnaan qureshi count frequency of values in a rowClosed Pre-purchase questions for wpDataTables   Updated May 2, 2020 at 11:42am   6 Most recent comment from Aleksandar Vuković:Hello again AdnaanUnfortunately, with this structure you won't be able to create a chart that you wish to create.You would need to have each grade as a column (0 - 5), and questions listed in the ... Michael Apply button on Settings tab don't workClosed Pre-purchase questions for wpDataTables   Updated April 29, 2020 at 6:55am   2 Most recent comment from Aleksandar Vuković:Hello MichaelSorry for the inconvenience.No settings can be saved if there's a connection that doesn't work properly under "Separate DB Connection" tab.Do you maybe have another connection w ... mcolor wpDataCharts is it possible to renew chart by Select or filter without page reloadClosed Pre-purchase questions for wpDataTables   Updated April 28, 2020 at 11:01am   2 Most recent comment from Aleksandar Vuković:Hello mcolorThank you for your interest in wpDataTables.For charts to follow table filtering, they need to be on the same page as the table they are created from.However, I can help you hide the tabl ... Ashok Varma FCA Purchase the pluginClosed Pre-purchase questions for wpDataTables   Updated April 28, 2020 at 6:51am   2 Most recent comment from Aleksandar Vuković:Hello AshokWe've provided a Basic Lifetime license for the charity company's website you asked us about in your other ticket.I suppose this question is related to another project?Anyway, w ... Apoorv Mamgain wptable float valueClosed Pre-purchase questions for wpDataTables   Updated April 27, 2020 at 10:17am   2 Most recent comment from Aleksandar Vuković:Hello ApoorvThank you for your interest in wpDataTablesUnfortunately, the plugin doesn't allow a different setting for each row. You can only have a fixed number of decimal places per column. Matthew Peacock Importing SpreadsheetsClosed Pre-purchase questions for wpDataTables   Updated April 27, 2020 at 7:17am   4 Most recent comment from Aleksandar Vuković:Hi again Matthew We are using wordpress function wp_upload_dir() for location of upload files. By default is set to the upload folder (wp-content/uploads). However, you should be able to change tha ... Alexander St. John wpDataTables broken by Shopify pluginClosed Pre-purchase questions for wpDataTables   Updated April 27, 2020 at 5:09am   2 Most recent comment from Aleksandar Vuković:Hello AlexanderThanks for reaching out to us.Please go to wpDataTables main Settings on your wp-admin page. You'll see Include full bootstrap front-end and Include full bootstrap back-end. D ... James Anthony Table formattingClosed Pre-purchase questions for wpDataTables   Updated April 27, 2020 at 4:47am   3 Most recent comment from Aleksandar Vuković:Hello JamesThank you for your interest in wpDataTables.The outcome depends less on the way the data is saved in the database, but more on how much you're familiar with SQL queries.If you know you ... bsowebteam table data doesn't appear in searchClosed Pre-purchase questions for wpDataTables   Updated April 24, 2020 at 2:04pm   4 Most recent comment from Aleksandar Vuković:Hi again bsowebteamOur development team does have that in mind, but I cannot tell you when exactly it will be included in the plugin.I will forward it as a feature suggestion again, of course, so anot ... Salaar Sending Email on New Entry in TableClosed Pre-purchase questions for wpDataTables   Updated April 24, 2020 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello SalaarI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You would need to develop a custom solution for this. Probably ...