We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Colim connect to JDBC databaseClosed Pre-purchase questions for wpDataTables   Updated June 23, 2020 at 12:41pm   2 Most recent comment from Aleksandar Vuković:Hello ColinThanks for reaching out to us.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only connect to MySQL, MS ... Rik Viergever interactive graphs + nonprofit pricingClosed Pre-purchase questions for wpDataTables   Updated June 23, 2020 at 11:37am   2 Most recent comment from Aleksandar Vuković:Hello RikThank you for your interest in wpDataTables.2. Yeah, our management usually grants some discount for non-profits, but we don't have fixed pricing plans. If you can provide me some detail ... spounch The line is not deleted.Closed Pre-purchase questions for wpDataTables   Updated June 23, 2020 at 7:42am   2 Most recent comment from Aleksandar Vuković:Hello spounchThis is probably an issue with the row ID column in the database. How was the table created? What does the Editing tab above the table say - what's the ID column for editing? Julio Garcia wpDataTables securityClosed Pre-purchase questions for wpDataTables   Updated June 22, 2020 at 12:20pm   2 Most recent comment from Isidora Markovic:Hi Julio,Thank you for your interest in wpdatatables.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes you can use it like you nee ... Mateusz Sromek Without employeeClosed Pre-purchase questions for wpDataTables   Updated June 22, 2020 at 9:53am   3 Most recent comment from Aleksandar Vuković:Hello KevinCan you please provide me the URL to the page where the booking form is, and I'll gladly provide the code? donny satria handono want try ameliaClosed Pre-purchase questions for wpDataTables   Updated June 22, 2020 at 8:07am   2 Most recent comment from Aleksandar Vuković:Hello donny satria handonoThank you for your interest in our plugin.Unfortunately, we don't have any free trial versions to offer, but we do have demo sites, where you can see the plugin from fr ... Pål Was going to buy lifetime developerClosed Pre-purchase questions for wpDataTables   Updated June 22, 2020 at 8:04am   2 Most recent comment from Aleksandar Vuković:Hello PålThank you for your interest in our plugin.Our reseller, Paddle, doesn't have a lifetime option, so they create a subscription that's going to be renewed in 99 years, just like in t ... Rodney Error moodal popup messageClosed Pre-purchase questions for wpDataTables   Updated June 18, 2020 at 1:13pm   4 Most recent comment from Aleksandar Vuković:Good news, RodneyIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Antonio WPDT with Gravity formClosed Pre-purchase questions for wpDataTables   Updated June 18, 2020 at 10:48am   2 Most recent comment from Aleksandar Vuković:Hello AntonioThank you for your interest in wpDataTables.Well, with the built-in features that is not possible, but in combination with some custom CSS - it is.You can create a table, where only "Add ... Daniel Woocommerce integrationClosed Pre-purchase questions for wpDataTables   Updated June 18, 2020 at 10:20am   4 Most recent comment from Aleksandar Vuković:Hello DanielWe've created demo tables to show how wpDataTables can be used. You can use the plugin without advanced knowledge of SQL, CSS, HTML, JS, but for a feature like a button, you do need t ... Uriahs Domain LicenseClosed Pre-purchase questions for wpDataTables   Updated June 17, 2020 at 1:10pm   2 Most recent comment from Aleksandar Vuković:Hello TheLoneDevOne license will work on an unlimited number of subdomains.I'll get back to you on the other ticket in a bit. Daniel Buy Now Buttons don't workClosed Pre-purchase questions for wpDataTables   Updated June 17, 2020 at 8:52am   2 Most recent comment from Miloš Jovanović:Hi Daniel,I just tested out with OS Catalina 10.15 - Safari and everything seems fine.Best regards. vedant queryClosed Pre-purchase questions for wpDataTables   Updated June 16, 2020 at 12:32pm   2 Most recent comment from Aleksandar Vuković:Hello vedantThank you for your interest in wpDataTables.You will receive a .zip file which you can install on multiple websites. With developer license, you simply need to activate the license in wpDa ... Bimal WPtables outside Admin DashboardClosed Pre-purchase questions for wpDataTables   Updated June 12, 2020 at 8:44am   2 Most recent comment from Aleksandar Vuković:Hello BimalThank you for your interest in wpDataTables.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Only administrators ... Nino Edit Entry blankClosed Pre-purchase questions for wpDataTables   Updated June 12, 2020 at 8:17am   2 Most recent comment from Aleksandar Vuković:Hello NinoThank you for your interest in wpDataTables.This sort of behavior is not normal, and it is usually caused by a conflict either with the theme currently active on your website, or another p ...