We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

vicente Technical questionClosed Pre-purchase questions for wpDataTables   Updated May 18, 2020 at 10:17am   2 Most recent comment from Isidora Markovic:Hi vicente,Thank you for your interest in wpdatatables.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.As I understand you right yo ... Kannan Sundararajan Unable to create a table with linked google sheetsClosed Pre-purchase questions for wpDataTables   Updated May 17, 2020 at 6:42am   2 Most recent comment from Aleksandar Vuković:Hello KannanThank you for reaching out.When you paste the URL, please click away from the URL field. After that the button will be available. Colin question on number of columnsClosed Pre-purchase questions for wpDataTables   Updated May 15, 2020 at 1:59pm   2 Most recent comment from Aleksandar Vuković:Hello ColinI used your file to create a table by importing it and it created a table with around 25 columns.You have an empty column header for the second column, so that needs to be changed in order ... Simon Prentice Date FormatClosed Pre-purchase questions for wpDataTables   Updated May 15, 2020 at 12:02pm   2 Most recent comment from Aleksandar Vuković:Hello SimonThank you for your interest in wpDataTables.As you said, that format currently doesn't exist in wpDataTables. I will forward the request to our development team, and hopefully they� ... Kevin Displaying more information on row clickClosed Pre-purchase questions for wpDataTables   Updated May 15, 2020 at 11:04am   4 Most recent comment from Aleksandar Vuković:You're welcome KevinIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Eric Sowers data connectionClosed Pre-purchase questions for wpDataTables   Updated May 15, 2020 at 9:37am   4 Most recent comment from Aleksandar Vuković:Hi again EricSure, you can add it on this page.Thanks for the suggestion! They are always welcome! Brittany Aslin would like some information on creating tables and charts for our websiteClosed Pre-purchase questions for wpDataTables   Updated May 14, 2020 at 12:11pm   2 Most recent comment from Aleksandar Vuković:Hello BrittanyThank you for your interest in wpDataTables.Unfortunately we don't provide live support, so Zoom, TeamViewer, Skype, phone calls, etc. is not possible.In short - with wpDataTables y ... smh_ktprogram Pre-filtering tables through URLClosed Pre-purchase questions for wpDataTables   Updated May 13, 2020 at 7:16pm   4 Most recent comment from Aleksandar Vuković:They said they'll try to implement it for the next update.I can't promise anything, though. Heather Wicksted AvailabilityClosed Pre-purchase questions for wpDataTables   Updated May 12, 2020 at 9:16am   2 Most recent comment from Aleksandar Vuković:Hello HeatherThank you for your interest in wpDataTables.You should be able to do that with string-type columns and HTML editor.However, bulleted list would look like new rows, without seeing the bull ... Rushabh Shethia Multiple environmentsClosed Pre-purchase questions for wpDataTables   Updated May 12, 2020 at 6:45am   4 Most recent comment from Aleksandar Vuković:Thank you for your purchase RushabhIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. PollsAfrica How to reset emailClosed Pre-purchase questions for wpDataTables   Updated May 11, 2020 at 9:28pm   4 Most recent comment from Aleksandar Vuković:Great news, TitusThanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Arvind FeaturesClosed Pre-purchase questions for wpDataTables   Updated May 11, 2020 at 8:45pm   2 Most recent comment from Aleksandar Vuković:Hello ArvindThank you for your feedback about this.I will forward this ticket to our lead developerHopefully we'll be able to use your advice to make the add-on even better. PerDefalva Last try before I give upClosed Pre-purchase questions for wpDataTables   Updated May 9, 2020 at 11:50am   4 Most recent comment from Aleksandar Vuković:Hi again PerI see.Have you tried what I suggested in my last response? Inserting global $wpdb; before using it? Ismail Export/Import listing DataClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 4:16pm   2 Most recent comment from Aleksandar Vuković:Hello IsmailThank you for your interest in wpDataTables.I'm not sure if wpDataTables will be of use to you, honestly. I never used any listing themes, and the plugin wasn't tested for them. ... Mark McGrath MySQL TutorialsClosed Pre-purchase questions for wpDataTables   Updated May 7, 2020 at 9:37am   2 Most recent comment from Aleksandar Vuković:Hello MarkThank you for your interest in our plugin.wpDataTables doesn't have any customer data, other than in the database.So, you will need to pull the purchase history from the database. I do ...