We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pin Filtern von zwei Tabellen mit einem filterClosed Pre-purchase questions for wpDataTables   Updated December 14, 2023 at 10:12pm   2 Most recent comment from Miloš Jovanović:Hi Pin,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Richard Vann custom data sourceClosed Pre-purchase questions for wpDataTables   Updated December 14, 2023 at 5:00pm   2 Most recent comment from Miloš Jovanović:Hi Richard,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Mohamad Ghaoui presaleClosed Pre-purchase questions for wpDataTables   Updated December 11, 2023 at 7:19pm   5 Most recent comment from Miloš Jovanović:Hi Mohamad,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to re ... Ralph Nikischer Table RelationshipsClosed Pre-purchase questions for wpDataTables   Updated December 8, 2023 at 9:39pm   3 Most recent comment from Miloš Jovanović:Hi Ralph,You are right - at the moment, for our Foreign Key Relation Columns - it is only making a "1 to 1" relation, so we can only limit editing of that Column type to the "single value selectBox". ... selenii Creat one Marker​ GeochartClosed Pre-purchase questions for wpDataTables   Updated December 7, 2023 at 6:35pm   4 Most recent comment from Miloš Jovanović:Hi selenii, I am happy to see you solved that issue for the Maps key, thanks for letting us know what it was. 2. In regards to having some charts load very slowly - it depends how many data is on the ... Janus Heie Hard filter on data using usernameClosed Pre-purchase questions for wpDataTables   Updated December 6, 2023 at 2:50pm   2 Most recent comment from Miloš Jovanović:Hi Janus, Thanks for showing interest in our Plugin.You will not be able to achieve this with the free/Lite wpDataTables, but with Premium version you would have these Advanced Filtering options as e ... selenii Google Maps API key Saving errorClosed Pre-purchase questions for wpDataTables   Updated December 4, 2023 at 7:05pm   4 Most recent comment from Miloš Jovanović:Hi selenii, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. -In that case, it seems our developers should check this e ... Kirstie Wyatt Wyatt Chart Grouping Tooltip Number bugClosed Pre-purchase questions for wpDataTables   Updated December 4, 2023 at 12:42pm   7 Most recent comment from Miloš Jovanović: Hi Kirstie,Thank you so much for all your patience and cooperation on this issue.Once again i wish to apologise for all the waiting time.-I found what the cause is for that value on the series sho ... Thomas821 no uso licenciaClosed Pre-purchase questions for wpDataTables   Updated November 29, 2023 at 9:32pm   2 Most recent comment from Miloš Jovanović:Hello,- If you need to switch domains at any time; You can either log in the 'old domain's'  website WP-Admin, go to our Plugin settings/Activation, and hit "deactivate" button there; ... Corey Row LimitClosed Pre-purchase questions for wpDataTables   Updated November 21, 2023 at 8:23pm   4 Most recent comment from Miloš Jovanović:Hi Kazi,Do you have a CSV or Excel/ or Google Sheet file which you tried to import, and it has 30,000 rows?If that is the case, we can explain what is happening.In regards to importing the data via ... Abdulmoniem premium plugin endsClosed Pre-purchase questions for wpDataTables   Updated November 17, 2023 at 9:05pm   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Gerald Accessing HTMLClosed Pre-purchase questions for wpDataTables   Updated November 17, 2023 at 3:02pm   3 Most recent comment from Miloš Jovanović:Hi Gerald,Sorry, you also mentioned exporting the Charts, i only commented about Tables initially.For exporting Charts, HighCharts is the only one that currently has the 'out of the box' P ... Brad SupportClosed Pre-purchase questions for wpDataTables   Updated November 16, 2023 at 4:01pm   2 Most recent comment from Uroš Jovanović:Hello Brad,Thank you for expressing interest in the wpDataTables plugin.When you purchase a plugin, you also have access to our premium support that also comes with support from our developers if our ... Duc Tran FunctionalitiesClosed Pre-purchase questions for wpDataTables   Updated November 8, 2023 at 9:43pm   2 Most recent comment from Miloš Jovanović:Hello, To begin, I want to extend my heartfelt apologies for the delayed reply,  which is due to an unexpectedly high volume of inquiries.  We truly value your patience during this period. - We will ... Mark Behlen csvClosed Pre-purchase questions for wpDataTables   Updated November 6, 2023 at 4:36pm   4 Most recent comment from Miloš Jovanović:Hi Mark,Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience.-1. In regards to a cancelled licence, if you cancelled it throu ...