We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Edwin Dabbaghyan nested jsonClosed Pre-purchase questions for wpDataTables   Updated May 13, 2024 at 3:07am   2 Most recent comment from Miloš Jovanović:Hello,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond ... Mia Loppie Exporting Rows from TableClosed Pre-purchase questions for wpDataTables   Updated May 9, 2024 at 10:19pm   7 Most recent comment from Miloš Jovanović:Hi Mia,You're welcome. Anything else that we could assist with, please don't hesitate to create new tickets.Thank you. chana horowitz Receiving the reminder notificationClosed Pre-purchase questions for wpDataTables   Updated May 8, 2024 at 7:00pm   2 Most recent comment from Miloš Jovanović:Hi chana,Can you tell me did you set up the Cron Job for the scheduled notifications directly on your Hosting Server, or are you using the WP Crontrol Plugin to configure the PHP Cron Event?If the cr ... Sven Link wptable content for other wptableClosed Pre-purchase questions for wpDataTables   Updated May 8, 2024 at 3:41pm   2 Most recent comment from Miloš Jovanović:Hi Sven, It will not be possible to 'limit a number of rows', for example, if you set some filter in a Shortcode, it is going to return all the rows which 'match' this filtered re ... Alex Auto-refresh for chartClosed Pre-purchase questions for wpDataTables   Updated May 8, 2024 at 3:33am   2 Most recent comment from Miloš Jovanović:Hi Alex,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respon ... Paweł Wiśniewski Gravity Forms IntegrationClosed Pre-purchase questions for wpDataTables   Updated May 3, 2024 at 9:07pm   8 Most recent comment from Miloš Jovanović:Hi Paweł,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Aaron P. Limiting downloaded rowsClosed Pre-purchase questions for wpDataTables   Updated April 24, 2024 at 9:57am   4 Most recent comment from Miloš Jovanović:Hi Aaron,You're welcome, I am happy to advise.At the moment, there could be only some workarounds, I am not sure if this will help, but this is how the number of exported rows is currently worki ... Bob Diebel Links in ExcelClosed Pre-purchase questions for wpDataTables   Updated April 23, 2024 at 11:39am   3 Most recent comment from Miloš Jovanović:Hi Bob,I can see you already solved this issue, but we will still advise just to clarify how our links are being rendered in our Tables, to avoid any future issues with them. When we connect Spreadsh ... Enny No veo los precios del productoClosed Pre-purchase questions for wpDataTables   Updated April 18, 2024 at 4:17pm   2 Most recent comment from Miloš Jovanović:Hello,Can you please purge all cache and cookies from your browser, then try to load the Page again?If the price is still not shown, can you confirm from which country are you loading the Page and whi ... Arran Rice User rolesClosed Pre-purchase questions for wpDataTables   Updated April 16, 2024 at 9:14pm   2 Most recent comment from Miloš Jovanović:Hello,We don't have a built-in option which can set specific User Roles to be able to see/create/edit Tables/Charts on the Back-End. At the moment, only Administrators can see the Tables on Back- ... Oscar askClosed Pre-purchase questions for wpDataTables   Updated April 10, 2024 at 9:25pm   2 Most recent comment from Miloš Jovanović:Hello,- Auto-refresh feature for the tables, using the built-in functionality of our plugin is only possible for server-side enabled tables, such as a manual table, or a server-side SQL query-based� ... Leonardo Rodriguez Error with Element Pack ProClosed Pre-purchase questions for wpDataTables   Updated April 8, 2024 at 12:44am   13 Most recent comment from Miloš Jovanović:Hi Leonardo,I am delighted to hear that this has been resolved. Thank you for letting us know that the fix works on your installation as well.Our developers will do their best to work on adding a per ... Jay van Stuijvenberg Addresses from CVS to MAPS overviewClosed Pre-purchase questions for wpDataTables   Updated April 5, 2024 at 12:32pm   5 Most recent comment from Miloš Jovanović:Hi Jay,No problem, I can completely understand.We will issue the refund for you, just going to write on that subject on your other ticket.Thank you. Johnny Brito General Questions about the pluginClosed Pre-purchase questions for wpDataTables   Updated April 3, 2024 at 4:56pm   2 Most recent comment from Miloš Jovanović:Hi Johnny,I am sorry to disappoint you, but our Plugin will not be capable of achieving all the aspects of your Use-Case.You can only build, display and edit Tables with our Plugin, we don't hav ... Howard Javascript to Control Chart AnimationsClosed Pre-purchase questions for wpDataTables   Updated April 3, 2024 at 11:47am   2 Most recent comment from Miloš Jovanović:Hi Howard, Our Support does not cover custom solutions like this, but I will do my best to advise you on the subject.You can try to find a custom solution using chart callbacks. You can check our d ...